Complaints

This profile includes complaints for Preferred Apartment Communities, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Preferred Apartment Communities, Inc has 76 locations, listed below.

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• 

  Preferred Apartment Communities, Inc

  3284 Northside Pkwy NW STE 150 Atlanta, GA 30327-2282

• 

  Belmont Place

  2825 Windy Hill Road Southeast Marietta, GA 30067

• 

  Green Park Apartments

  2037 Weems Road Tucker, GA 30084

• 

  Solis Dresden

  1350 Dresden Drive Atlanta, GA 30319

• 

  The Drexel Collective

  100 Drexel Point Atlanta, GA 30346

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former tenant. They charged me $167.97 for cleaning and paint damages with no proof. We made sure leaving everything in perfect condition. I am asking for a full refund for these charges.

  Business Response

  Date: 09/06/2024

  Hello Can,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Support Team at **************** or contact us at ************.
  
  Thank you!
  Customer Support Team
  **********************

  Customer Answer

  Date: 09/07/2024

   
  Complaint: 22161780
  
  I am rejecting this response because:

  There was no response at all. Id like to get a full refund of these made up charges taken from  my deposit. **********************************

  
  Sincerely,
  
  Can Selimhocaoglu

  Business Response

  Date: 09/13/2024

  Hello Can,
  
  Thank you for reaching out regarding your move-out charges. We appreciate your patience and communication with the Finisterra team while we reviewed your concerns.
  
  After review, we will be happy to meet you in the middle which will make your total refund $83.99. The team at ********** has already started processing your refund. If you have any questions regarding the refund process, please feel free to contact us at **************** or at ************.
  
  Thank you,
  
  Customer Support Team
  **********************
  

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Can Selimhocaoglu

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of the brooke and there are many ongoing issues with this company. I have been experiencing an overwhelming mold issue that is not being handled with urgency or care. After telling the property manager **** of this mold issue, an inspector ***** was sent to identify mold and claimed no mold was present in the unit. After being informed of this I took my complaint up to the corporate entity in charge of the brooke, preferred apartments. I was informed through them that i had to do a walk through of the apartment (that would result in loss of wages to me because i would need to take off) to identify the location of the mold even after sending them pictures that clearly show mold present in the unit. I was also informed to get another unit I would be charged. They cannot give me a refund on the month i just paid for although the unit is inhabitable or allow me to break the lease until they do an internal investigation with upper management. I have no idea how long this investigation will take as I have not been informed. Any discussion with resolution of this issue was initiated and kept active by me. The management has not been corresponding or taking initiative with handling this issue. I have lost all of my belongings and refuse to go back to that unit as i have a 2 year old son. Other residents have discussed with me issues with mold and bedbugs after i shared my grievances and I suspect a slumlord situation is at hand.

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to rescind this complaint on the ****** and preferred apartment communities, as of 9/3/2024.

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/06/2024

  Hello *******,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Support Team at **************** or contact us at ************.
  
  Thank you!

  Customer Support Team
  **********************

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I basically applied for an apartment and was denied. I am aware that I dont get the application fee back but, my deposit of $175 I havent received yet of today August 1st 2024 31 days in counting. I spoke with a new leasing agent on July 31th of this matter. She left the information to management there *********, and never received a call back. *********, is the leasing agent I met and showed me the apartment so he is familiar with me. Last time I spoke with him of this matter, it was pass 15 days and he stated that their policy is 30 days to receive a check mailed to me at the property location so that I pick it up there. Its inconveniencing that I have to wait this long of time even though I paid with my debit card ?? and they received the payment right away. And for him to not follow back up with me, so I can pick up my check is odd. Its almost like ** being avoided for money thats due to me. Unacceptable and not professional at all. I noticed there is no diversity there in the leasing office so, as a black American male, its seems discriminatory.

  Business Response

  Date: 08/14/2024

  Hello ********,
  
  We appreciate you reaching out to us and apologize for any difficulty you may have had regarding your refund. We've connected with the community team at ********** and have confirmed that your refund check for the disputed amount of $175.00 was mailed and received by you in accordance with company policy at the community office. This $175.00 is in regard to an administrative fee only as we did not note a security deposit on file
  
  Our goal at Preferred Apartment Communities is to have an inclusive and inviting environment for customers and associates.  In regard to your concerns with our team, we'd love a chance to discuss your experience in further detail. We invite you to contact our Customer Support Team at **************** or at ************.
  
  We hope to hear from you soon!
  
  Thank you,

  
  Preferred Apartment Communities

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been living at lirio at rifina since 2022. We have paid them over $50,000 to rent the apartment.We have had issues with the apartment from the beginning and have asked for these issues to be fixed. We have multiple times for our door to be serviced yet our door is still broken. We have asked for many other things that have not been completed. On Thursday May 30th we found mold in our apartment and immediately contacted their offices. We asked for a mold company to come they denied the service and sent one of their technicians even though the technician told them he was not a mold expert. We spoke to the general manager on May 30th and asked for an emergency mold inspection, she denied and stated she would use forti services. Which i could not find any information online about that company. The next day a technician arrived from a different company whose card read CB Mold and more. He stated that he would have the report ready saturday but because the ** was off on the weekends she would have it Monday. My partner had been sick for weeks and ***** the technician advised that if she was feeling sick that she should not be in the apartment because the mold could worsen her condition. Due to this we had no choice but to leave the apartment and rent a hotel which as of 6/04/24 we are still at.We received an email from their V.P on 06/04/24 at 9:24am stating that the inspection returned no signs of mold yet when we ask for the inspection report none is provided. We asked the General Manager for it and she said their was no completed report. Once again we have been mis led and lied to. Our health is a top priority and we can not believe we are being asked to go back to an apartment that is producing mold on our belongings and even more appalling under the bed we sleep in. We can not go back to that apartment especially when we have no actual report. Especially since their is conflicting information and no physical evidence of these reports as of 4:23 06/04/24.

  Business Response

  Date: 07/09/2024

  Hello ******,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Experience Team at **************** or contact us at ************.  

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to renew my lease and I am being forced to share my SSN and person information with a company called rent plus that I do not want to use. My apartment is saying I can cancel at any time, but I have to sign up. I tried contacting the corporate office repeatedly but no one ever answers or returns voice mails.

  Business Response

  Date: 07/09/2024

  Hello Oronde,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Experience Team at **************** or contact us at ************.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I was able to reach out to someone in the corporate office who was able to assist.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came home to find my apartment fumigated with the smell of marijuana on 4/16/23. This is not the first time I have smelled cigarettes or marijuana in my apartment. I made mention of it to the property management before and they refuse to enforce their smoke free community policy. I went to the leasing office and spoke with ***** and another women. ***** said there was nothing he could do because he is a leasing agent and his job is to lease and show the property. Neither agents would not come to the unit and assist with the matter. I therefore, told ***** this is a lease violation as this is supposed to be a smoke free property. At this point this issue is a lease violation which can cause my lease to be rightfully terminated early. ***** was not concerned and said I would have to call the police at this point, because he can't assist me. He also said he made note of this on my file. I've never experienced such lack of concern from a leasing office or property management before. As a tenant I should not be subjected to inhalation of marijuana or cigarettes because of a neighbor. I do not want to become ill because of second-hand smoke, nor can I go to work smelling like marijuana. I'm a healthcare worker and I could lose my job if I go to work smelling like marijuana. This is completely unacceptable,as the community advertised it is smoke-free. Yet, I have evidence of multiple people smoking in front of my apartment. I was told by *********************** that the police can't do much and the issue has to be addressed with the property management. I can't risk losing my job or my health failing because of this marijuana smell, which is irritating my throat and lungs. My lease needs to be terminated due to community violation and lease violation. I will also need my money back for March, 2024. I have contacted the local property management, vice-president, and president of PAC. They have thus far ignored my concerns and have no concern for my health, job, or livelihood.

  Business Response

  Date: 07/09/2024

  Hello *******,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Experience Team at **************** or contact us at ************.

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed complaint about bed bugs in November of 2023. They told me they would send someone that week and someone came and that they didnt have the right stuff to do the job. He told me he would go get the equipment he needed and come back but never did. Then another person came and said they wouldnt do it because beds werent in the right position. We followed all the instructions given to me. It has been a week since we have seen of heard from anyone. They have taken the money from mommy account but the issue still hasnt been resolved.

  Business Response

  Date: 09/06/2024

  Hello Brevin,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Support Team at **************** or contact us at ************.
  
  Thank you!

  
  Customer Support Team
  **********************

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into one of their communities on 8/29 and it has been the most stressful and horrendous experience in my entire life. It took almost an entire month for the lease to be completed which should have told me all I needed to know bc I did everything on my end immediately. I was told a couple days prior to my move from another state that my unit wouldnt be available with nowhere to go, movers and furniture delivery scheduled, ended up switching to a different unit a couple days later bc it still wasnt ready and since moving in my door lock didnt work for 2 weeks, stove and dishwasher didnt work, ac/heat unit didnt work twice, mailbox wont open when I was given the key, charged incorrectly for pest control, charged a recycling fee that isnt listed in my lease, closet shelf came partially out of wall bc it wasnt installed correctly, elevator stopped working, water was turned off and was told to use the office, pest control has had to come regularly bc of bugs, neighbors are disgusting leaving trash out and pet waste is left in halls and elevator and no one ever cleans it up there is p*** in the halls that has been there for weeks, hostile dog thats made me feel unsafe on numerous occasions and leasing office does absolutely nothing. There was false advertisement with the website boasting a dog park/pet wash station and those just barely opened the end of December. 12+ maintenance tickets in 4 months is unacceptable. Ive had to get additional medication bc the stress and anxiety of living here is too much to manage. I ask to break my lease without penalty bc no one deserves to live this way and I got told no they dont waive the fee. This is supposed to be a brand new luxury apartment charging more than $2,000 a month for rent and its nothing but disgusting and miserable. To make matters worse Ive reached out to corporate and left a number of messages and sent a number of emails all to get zero calls returned and zero emails replied to.

  Business Response

  Date: 07/09/2024

  Hello *****,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Experience Team at **************** or contact us at ************.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This apartment rental company ************************* is not returning my call I have made to corporate regarding a tenant that is continuing to harassing me and my small children. The harassment is happening by the tenants showing up to my doorstep yelling trying to get me to come outside and fight her and someone else. I have had to call the cops twice in just one week due to the harassment from the tenants. This isnt the first time that the tenants have shown up to my apartment. The biggest problem is I now received a letter at my door stating non renewal of lease. I now have to move out of my apartment in an unexpected and short period of time. This is all Due to me having small children above someone and for calling the cops for mine and my childrens protection. I have been in the apartment ********************** close to a year. The tenants that are harassing me have not even lived here *************************************************************************** Whenever ************************** would reach out to me by either phone or letter I always responded quickly respectfully. I also have kept my apartment clean and would request maintenance when needed.Im not perfect but I follow the rules and mind my own business. My family definitely doesnt deserve to be punished by being put out of our home. The company is not even considering resolving the issue first by offering me and my children a different apartment since my lease is expiring the soon. Not everyone or even most people can pick up every single thing they own and move with being able to find another place that is close to my childrens daycare, schools, and to my job. Moving takes time!!! I dont feel like I was ever considered when the company decided not to renew my lease. This is completely unfair.

  Business Response

  Date: 01/12/2024

  Hello ******,
  
  We hope this response finds you well! As always at Preferred Apartment Communities, we appreciate any and all feedback that can help us provide a better experience for our residents. After review of your concerns, it appears that this is directed to your current home which is not currently managed by Preferred Apartment Communities. We encourage you to reach out to your current home's management company to discuss your concerns.

• Initial Complaint

  Date:12/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in Belmont place in 2022 they were owned by Greystar. move in was suppose to be October 1, 2022 paid for the moving company arrived ,the apartment was not ready , no call from the complex lost $1200 movers showed up , apartment was not ready to Oct 8th following week. Complex was given bad reviews, horrible service and many complaints was made. I was given a bad taste about the complex because none of the employees answered the office phone or communicated with the tenants. Now PAC a new management takes over the complex, still the same behavior with their employees, office phone never being answered, lack of communication, retention in employees. July of 2023, my apartment a/c unit was broken and the heat index was 105 making my apartment extremely hot. I reported and called management including corporate after I was told they did not have any maintenance men to do the job that was certified in HVAC. Remember as I stated they had retention in employees. I finally spoke with Manager of the complex that had a/c brought from ********** that cool one area of the house and had a ***************** that came and hooked an a/c unit in the window left the window up that left bugs in the house, long story short unprofessional fix and i been without air for 27 days. Next story my apartment flooded and fire department came to my unit at 4am to fix the flood, no one for the office including management reached out to me it took days drying the water and all my towels destroyed. Next issue some bad kids does not live in the complex was able to get access through gate and knocked my security door bell camera down breaking it, reported to the office nothing done, stated they minors. I was forced to break my lease after many issues. I called Corporate Oct 2023 asking to break my lease without penalty, many reps promised to follow-up, now I buy house, Management tells me I have to put in 60 days notice and pay all penalty fees or my credit will be reported and I will owe.

  Business Response

  Date: 09/06/2024

  Hello Shlayia,
  
  We appreciate you reaching out and are writing in response to confirm that we have just received this complaint from the BBB. Unfortunately, the BBB had been directing customer correspondence to a separate, unmonitored online page that PAC did not have access to and was unaware of until this week. Due to this error, we were unaware of your complaint and were unable to respond within the BBBs allotted timeframe. 
  
  If we were made aware of your concerns via another channel, they likely have been addressed by now. If not, we will follow up with you regarding any outstanding concerns that were shared with us in your BBB complaint. As always, you are free to email our Customer Support Team at **************** or contact us at ************.
  
  Thank you!

  
  Customer Support Team
  **********************