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Business Profile

Real Estate

Citiside Properties
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Citiside Properties will not return my calls or emails regarding my refund deposit check of $990.00. I moved out on October 31, 2022 and I have called and emailed numerous times requesting an eta on my refund check. I never missed a payment, and I left the property in great condition. I received an email from ***************************** on December 12, 2022 requesting my forwarding address for my refund check (which I've provided), but I still have not received a response or my refund check. I want two things. I simply want an eta on when I can expect to receive my refund check, and then I want my refund check.

    Customer Answer

    Date: 01/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 09/07/22 I called citiside about mold in the unit and that it was all over my furniture. I recently just moved here the end of May. I believe that the mold was here before I moved in. The house is a duplex unit in which my neighbor told me that theyve been dealing with the mold for two years. I cant deal with this mold I have a health issue. They sent one of there workers out here, he took pictures and so did I he confirmed it was mold. He checked the air conditioner filter and changed it. He left saying that I would be hearing from someone that will treat the mold. They sent someone to clean the air conditioner vents, and they left a humidifier. But they never sent anyone to treat the mold and mold can make you sick. Ive been calling them and theyve been giving me the round around. They are hard to get in touch with Ive called Ive emailed no response. And Im still living in this house with mold.Unsatisfied Customer Valencia Love

    Business Response

    Date: 10/19/2022

    Hello,

    This unit had mold issues in the past.  The property was fully remediated of mold.  ************* submitted the complaint this year, we sent out plumbers, roofers, and our mold remediation company to search for any sign of moisture that would cause mold.  There were no signs of mold in the crawlspace (where the previous mold issues were).  We recleaned the air ducts just in case.  The only signs of mold were on the furniture that we could find.  We offered to have the furniture professionally cleaned which was denied.  Having no discernable source of mold, there is nothing more that we can do if Ms. **** does not want her furniture cleaned.  The only other source of moisture that we can see as a possible source of mold would just be humidity in the house if the ** was not being run regularly inside.

    Thanks,

    Citiside

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