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Business Profile

Skating Rink

Cascade Family Skating, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Rink.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended cascade skating rink on 4/17/2024 I had my property stolen on their premises I approached security and the manager of the skate shop at the time to let them know who stole my glasses they refused to search the person even though the search people coming in and also they have metal detectors I informed the staff and owner that I had a witness who saw the theft take place they refuse to search this person for my glasses I even tried to approach the owner who told me he doesnt speak to customers which was very rude cascade negligence and refusal to properly handle this matter cost me a 400 dollar pair of glasses I was so upset they told me I had to leave and not the person who stole my glasses they are responsible for my stolen glasses which came up missing on the property if the had did their job correctly my glasses would have been returned to me

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent about $500 at this place of business and the owner was rude, disrespectful and does not know how to treat customers. I informed him that I felt he was being disrespectful and he said that he did not care. I explained to him that the party package I paid for was suppose to include more than what was given to me, and I felt as if I got ripped off.

    Business Response

    Date: 02/22/2023

    We are so sorry to hear your experience with us was not as positive as we would hope. All of our staff members are trained to be helpful, respectful, and courteous, and sincerely apologize if that did not come across to you that way. We have looked through our records and cannot find an invoice or a receipt for your party. Are you sure that you booked with us? If so, please contact us with your proof of purchase. We would like to make it up to you, within reason, if you actually had a bad experience with us. Hope to hear from you soon.

Cascade Family Skating, LLC is NOT a BBB Accredited Business.

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