Complaints
This profile includes complaints for Storage Post Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 12 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday, March 14, 2023, I opened my new storage unit and was shocked at what I saw inside. I moved to Storage Post - Morrisania because of a moving offer I received via e-mail. I was offered a professional move, my belongings in boxes, and the "White ***** Treatment". I thought I was going to get a professional move, but when I opened my storage unit, my belongings looked like they were all thrown inside, there were no "boxes" with my items in them at all, and to make matters even worse, there were other people's items inside my storage unit! What Storage Post Morrisania did shocked me so much, I took photos and text the manager - ******************************* *********************************** immediately. A few minutes later, he called me informing me that he saw my photos and offered to have my stuff in boxes, but that will NOT remedy the issue. All ******* wanted to do was put a band-aid on my problem. I have other peoples belongings in my storage unit, which means some of my stuff must be in other storage units. I have missing items! Does that sound like a professional move to you? The workers clearly did not fulfill what was mentioned in their e-mail! If anything, they did not care and was negligent not only to me, but I am sure to others as well. What the movers did was disgraceful, offensive, and reprehensible. My unit looks like a garbage dump, leaving my cherished belongings a mess. Because of this move, which I fully regret, I am confused and even traumatized. Now I have trouble sleeping, hyperventilate, and will seek therapy soon. I can only imagine if they did this to me, I am sure they did this to others. This storage unit facility, the staff, manager, and especially the movers must be held accountable for their actions and carelessness. A complaint must be filed against them!Thank you.********************************* p.s. I attached two photos. The first being the disaster the movers made and the second concerns items that are not mine that were in my unit.
Business Response
Date: 04/06/2023
Thank you for reaching out. We are investigating the issue and will contact you with an amicable resolution. If you have further information or concerns please contact us at ************. We want to ensure excellence in your experience.Customer Answer
Date: 04/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:03/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon going to storage to check on my property, I noticed that several of my bags of clothes were missing. 'When I informed staff, they told me to take pictures, upon returning back to my unit, my personal belongings were on the floor by the elevator, which indicated someone was just in my unit. I then bump into 3 homeless individuals standing by another unit. This individual was actually wearing my clothes I informed the staff, and all I was told was to file a police report. I was never given the proper documents. I informed the staff that my items were being stolen and moved to another unit in the basement as we spoke. staff refuse to *********, until investigation giving them the opportunity to move all my stuff out of the facility. They climbed into my unit from the top. I have pictures. they stole over 30 pairs of sneakers, several coats and clothesBusiness Response
Date: 03/23/2023
We will review the issue and contact you with information to resolve your complaint. If you need to contact us, please call ************. Thank you.Initial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been with this company for over 3 years, and my valuable items were stolen from me. I am in disbelief on how the customer service/ manager was unprofessional, and rude. *********, did not show compassion for my storage being broken. Knowingly, he is always present upon my arrivals. However, this happened in a time span of 6 days total. I've had sentimental items that were taken, merchandise , along with my identity. There are 24 hour security cameras. This matter was filed as a police report.Business Response
Date: 02/16/2023
We are very sorry for your loss. We will investigate your complaint and work toward an amicable resolution.Initial Complaint
Date:12/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The facility is very dishonest. I signed an agreement with them to remove my stuff by today. They did not put in writing that it had to be removed by 6 pm. They charged me for a full month and didnt even give me the full thirty days. Then they said theyd give me another day. But they cheated me of a few hours because they said it had to be removed by 6pm. I also requested more time because it was not enough time to remove my stuff. They would not give me more time. I spoke to the ceo ***** and he would not work anything out with me. In the past, a corporate guy ***************** was helpful. But he stopped replying to my emails. I can not remove everything by today and now theyre going to take all my property.Business Response
Date: 12/13/2022
Sorry for any inconvenience. I believe we have resolved your issues. If there are any other concerns please contact us. Thank you and we appreciate your business.Initial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Storage Post knew unequivocally that I had not been notified of a pending auction of the contents of my storage unit and did it anyway. When I contacted them, I provided proof of this, and asked for the contact information for the insurance I bought through them, and to be able to contact the purchaser. They refused both requests. I filed an arbitration with AAA as required under the contract I signed with Storage Post. They ignored the correspondence from the Arbitrator and did not pay the fee. I have now advised AAA that they should remove Storage Post from their list of businesses that they will consider disputes about. I have also requested that Nassau County revoke Storage Post's license to do business.I am requesting the full replacement cost of the contents of my storage unit at this time. Documentation will be uploaded shortly.Business Response
Date: 11/21/2022
**********************, thank you for reaching out. I will research your issue and we will work with your toward an amicable resolution. Please expect a call from our team to discuss. Thank you and happy holidays.Customer Answer
Date: 11/24/2022
Complaint: 18407784
I am rejecting this response because: it is not responsive. Storage Post's General Counsel is already fully aware of the misconduct on the part of the Storage Post staff, my attempts to resolve this with him directly, and his own failure to abide by the contract between me and Storage Post.Sincerely,
*******************************Business Response
Date: 12/01/2022
Dear **********************, we are unsure of the reasoning behind rejecting our response. Communication is vital to resolving any issues. With no further communication we will need to agree to disagree on the issues you present. Again, we hope to work toward a resolution, and we thank you for your business.Customer Answer
Date: 12/01/2022
Complaint: 18407784Storage Post has refused to pay the arbitration fees required by the arbitration agency selected by them in our contract.
They are in breach of contract.
Sincerely,
*******************************Initial Complaint
Date:09/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed the police report on 06/01/2022, Ive been paying ***** monthly since 2018, I rent out a storage unit from self storage unit. My unit was broken into from the top of my locker (i have videos). I filed a police report and filed a claim and was denied ( I will send the letter of denial). I pay monthly rent and insurance.Business Response
Date: 09/15/2022
We will research to ensure that your claim is valid. We will reach out to you to discuss results of your inquiry.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.