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Business Profile

Towing Company

Advanced Booting Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Advanced Booting Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Advanced Booting Services, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/13/2022 at 8:03 My car was booted and I was ticked wrongfully. I was at Cheba Hut my parking passed ended at 9:02. Chance the *** Representative, told me I had a 15 mins grace ****** as well. My friend and I came out of Cheba Hut at 9:20pm. My car was already booted. He booted my car during the grace ******! The grace ****** he told US! Out his mouth! Especially if my time to leave was 9:02-9:03pm! We was waiting on our TO-GO order! That was in the 15 mins! My car was already booted which was unfair and this other Journalist car he booted as well. Its unfair I KNOW for a fact I deserve a refund. I can understand if it was 30 mins, even an hour, 2 hours. But my car getting booted in the 15 minute grace ****** ****** stated?? Doesnt make any sense. I contacted the business the manager said my car was booted at 8:03. My meter was done at 9:03 that means they booted my car as soon as I got out the car! The restaurant Cheba Hut you suppose to park under the parking deck and also they have a free hour pass. I cant park in Thumbs Up Diner parking lot I wouldve got towed!

    • Initial Complaint

      Date:08/16/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, on August 16, 2022 my car was booted off ********* and *********** across from ************ I was confused about why my car was booted because I paid on park mobile (receipt attached) and still had 10 hours left. I noticed that I paid for parking, but it was my first license plate (same car) instead of my new plate from my recent move. I called the number on the boot sticker and inquired about my options given the mix up and the man on the receiving line, who told me his name was ***************, immediately started talking over me and would not direct me in my next steps. Then, as I continued to ask my question, he hung up on mid sentence. I called again, and he hung up on me again. I was outside with my family in 90 degree weather and needed someone to come take the boot off so that I could go back to work. I went to ****** to look up the company and noticed that this company has almost 200 one star reviews for this behavior. This was completely unacceptable and infuriating.

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely rude customer ********************** - falsely claimed driver would be right back and when I called to request a callback after waiting 30 mins in the midday heat, rude asked me drink some water

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was booted immediately after arrival and before I could finish setting up my app and paying. I did still pay for parking though and then was charged to get a boot off ($75) The signs telling you how to pay for parking were not visible and I had to find one first. Between parking, getting booted, and paying was only a 6 minute gap.

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked at the 17 ***** St. lot for the Primerica Convention from June 30 2022 to July 2, 2022. It should have been a red flag when the receipt said " DO NOT LEAVE TICKET ON DASHBOARD." Each day I paid at the ticket machine in the lot with my debit card. I was booted twice during this time and had a receipt. My time had not expired either time. On my last day which was July 2, 2022 , my ticket expired at 11:41 am. I had to check out the hotel by 11:00 am. I requested a reminder from the company before my expiration time. Upon arriving to my car around 11:20am, to my surprise, I had another boot! I went around the lot and took pictures of some of the other cars that had boots. I also spoke with a gentleman from out of town and he stated that when he arrived at the lot that morning, it was about 5 cars on the row where he parked that had boots. Surely all of these cars were not booted legally. I did not pay to have the boot removed because I produced my paid ticket. It was an inconvenience to have to wait for their driver to come and take the boot off. On the second, I had to get my friend to the airport for a 1:00 pm flight.

    Advanced Booting Services, Inc. is NOT a BBB Accredited Business.

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