We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trucking Transportation Brokers

Nolan Transportation Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for Nolan Transportation Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nolan Transportation Group, LLC has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5/11/2023 Shipment Detail:Ship Date: 5/15/2023 Origin: ************* - *********, ** Destination: ************************ - **************, ** Additional References: PRO #********* Customer #: ********** Authorized Quoted Original amount $289.00 - Was paid for on 5/11/2023 Unauthorized charge $49.94 - stated correctional to BOL - 7/13/2023 ************ charge my credit card for the unauthorized amount with out my consent on 7/13/2023 stating they were additional charges for a correctional to BOL. I even went and picked up the order myself at the shipping faciltiy rather than having it shipped directly to me.

      Business Response

      Date: 07/18/2023

      Good Morning, 

      It is ************, NTG policy that you use our own BOL due to the fact that this could cause billing discrepancies with our third party vendors. I have attached the email communication that you received when you were notified of this charge. I also provided you with the document that stated the Importance of Using Our BOL that was also provided. 

      Regards, 

      Customer and Carrier Experience Team 

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/12/2023 ************** of ******* Cc: ** ********** of Transportation / ************************************** We want to file a complaint against Nolan Transportation Group (NTG) business address ************************************************************We believe that Nolan Transportation Group (NTG), which is a freight Broker for the transportation industry, is operating in a prejudicial matter without any justification or evidence against a large motor carrier group of Armenian trucking companies (small fleet operations) and the ***************** they work with to secure insurance within ********** & other states. They are levying statements to prevent those motor carriers from securing loads. This appears to equate to restraint of trade. They are making incorrect allegations and the impact on the business is a significant restraint of trade. We would like the ********** of ******* to investigate this company and we believe they are in violation of civil liberties and discrimination violation.This is causing an adverse impact on insurance companies, insurance agencies and said motor carriers who are engaged in the transportation industry. My contact information is below, I can give you more information if you would like to speak to me. ************************************* ********************************* CEO ***************************************************************************************** ************* direct & ************* office

      Business Response

      Date: 07/13/2023

      Nolan Transportation Group has seen a trend related to carriers that are insured through the complainant where such carriers are failing to meet Nolan Transportation Group's strict vetting standards. To avoid a potential loss in business and to maintain good customer relationships, ********************** made a business decision to no longer work with carriers affiliated with this insurance broker. 

    • Initial Complaint

      Date:07/11/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10th 2023 we booked a load with NTG and the following day after my driver delivered his load 1 hour and 30 mins away he went to pick up the Nolan Transportation freight at 11:45am. He checked in and come to find out the load was cancelled. No one from the brokerage called or emailed us that the load was canceled. We have been calling them since 12 pm to get a Truck Order Not Used (TONU) and fuel reimbursement of at least $100. It will be 5 hours not and no one from the team has responded to our email or calls. They have been ignoring us all day. We are contacting our attorneys for failure to comply with rules and regulations and their contract that we signed. They will have to reimburse our legal fees as well. We will also be filing a claim on they're bond.

      Business Response

      Date: 07/12/2023

      Good Morning, 

      I apologize for the inconvenience and we would be happy to assist in working on getting you a TONU. Can you please provide your load number, rate confirmation, and any other pertinent information to ********************************************* This will assist us in being able to work on your request. 

      Regards, Customer and Carrier Experience Team

    • Initial Complaint

      Date:06/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** is the business that employs me. This company calls us trying to solicit business from us a couple of times a week. We have told them numerous times that we are not interested and to stop calling. This is borderline harassment at this point

      Business Response

      Date: 06/27/2023

      Good Morning, 

      I sincerely apologize for the amount of calls that you have been receiving. I reached out to our Regional Director of Sales and the manager of our CRM, they have both assured me that they have put your company on our Do Not Contact list. Please allow up to ************************************ the unlikely event you should receive any further calls from us, please email us at ******************************************** and it will be handled immediately. Again, I sincerely apologize for the inconvenience. 

      Regards, 

      Customer and Carrier Experience Team 

    • Initial Complaint

      Date:05/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04/18/2023 - 04/20/2023 were the dates in question. NTG contracted Central Transport to deliver a pallet of BBQ from my company, Madstone *** *** *********** ****, to ************** in ********* ****.*********************** at NTG was my representative. The driver for Central Transport, contracted through NTG, stated that there was no one at the warehouse to receive the product. The driver, or anyone from Central Transport nor anyone from NTG, never had any communication to let anyone know when he was going to deliver, never set an appointment for delivery with the person receiving the shipment, never contacted me to let us know that there wasn't anyone to receive it. It is NTG's responsibility to coordinate these criteria to Central Transport and to us. Because of the negligence of NTG the driver had to make a 2nd delivery, my cost increased from $256.29 to $814.30, a increase of over 300% from the agreed to price from NTG . I emailed my rep from NTG, ***********************, several times for help in working out this issue. At first she emailed back saying she would check into it. After several more email attempts on my part, she just started ignoring my emails. My last email to her, I also CC'd ***********************, who is in upper management for NTG. There was no response from either of them. If they would just plain good business eddicate and addressed the issue, I probably would not be filing this, but they seem to lack the professionalism that most companies try to make a part of their way of doing business.I look forward to your response. Thanks

      Business Response

      Date: 06/01/2023

      Good Afternoon, 

      Upon further investigation, we were able to get these charges removed and you should be receiving a new invoice showing zero additional charges. We apologize that this happened to begin with and appreciate you bringing it to our attention. Our leadership was made aware of this issue and internal coaching has occurred.

      Regards, 

      Customer and Carrier Experience Team 

       

      Customer Answer

      Date: 06/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:05/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been calling and texting me non-stop. When I told the last guy it was the wrong number he proceeded to cuss me out and call me all sort of vile things. I have asked repeatedly to quit being contacted and its been met with rude employees telling me this is the contact number and I need to change mine if I didnt like it. I think not!

      Business Response

      Date: 05/08/2023

      Good Morning *******, 

      I believe one of our Regional Directors, ****,  just reached out to you regarding your complaint. We sincerely apologize that you have received so many calls and emails. She has put in a ticket within our phone system to ensure that your contact is not able to be dialed within our system. In the unlikely event that someone were to reach out to you, please reach out to ** at ******************************************** and we will be sure that it gets handled immediately.

      Regards,

      Customer and Carrier Experience Team 

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed with Nolan transportation Last year I was going to do a load for them at the last minute the broker tells me load doesn't pick up until the next day I told him I'm sorry I can't wait till tomorrow unless you will pay me for lay over. he takes me off the load and curses me out and says I will never do business with ********************** in the foreseeable future I said ok life goes on yesterday I posted on a load board guy calls me from Nolan transportation asking me if i can hual for Nolan tells oh sorry you double brokered in past I can't give u the load. I went on rmsis it shows in there there when I was I filling out the application and I never finshed cause I never hualed the load. Nolan transportation needs to stop bullying carriers cause without us they are nothing. Please show me what load I double brokered on? Why I'm I black listed cause I you wanted me to sit idle without paying me for 23 hours?

      Business Response

      Date: 04/17/2023

      It seems the reason you were placed on black list was due to an error by RMIS. That has been fixed and you are no longer on black list and may book loads with NTG.

    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been harassing me non stop despite asking them to remove me from their call list. I told them this was personal cell and not business line. They simply ignore the request, call from another phone number, or another person. They need to be fined money for them to stop harassing people. On the company line, I've also requested for them to take us off the list, but same thing.

      Business Response

      Date: 04/17/2023

      This has been escalated and will be resolved to ensure no more calls or emails are received.

      Customer Answer

      Date: 04/17/2023

       
      Complaint: 19936014

      Can you also ask them to add ************ to their do not call list?

      Sincerely,

      *******************

      Business Response

      Date: 04/18/2023

      This number has also been escalated and will be added to the *** list.

      Customer Answer

      Date: 04/18/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      What are the consequences if they do not remove me from the calling list? Can we penalize them with a fine?

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/29/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a load with this company on 2-14-23 . After booking the load online for $300 I called to confirm that this load would be able to fit on my 26ft box truck. It was confirmed that it would. Some loads are posted on load boards as 53 foot loads but are able to fit on a 26 ft box truck. When I arrived onsite the next morning to pick up the load the shipper advised me that the load would not fit due to the 13 pallets that needed to be hauled, a box truck can only fit 12. When I called to request a TONU (Truck Ordered Not Used) fee I was passed around from rep to rep. A TONU is given when a broker requests a truck and itis cancelled for any reason. In this case the load was cancelled because the shipper needed a larger truck. Finally, I was told by a rep that it could not be confirmed that I spoke to someone about the load being able to fit on my truck and therefore I wouldn't receive a TONU of $175. I believe this is bad business practice and I was unable to come to a resolution with this company and that's why I am filing this complaint.

      Business Response

      Date: 03/29/2023

      Good Afternoon, 

      I apologize for your experience and would be happy to look into this further. Please send your load number, MC number, any other pertinent information to ******************************************** and we would be happy to look into this further for you. 

      Regards, 
      Customer and Carrier Experience Team 

      Customer Answer

      Date: 03/31/2023

       
      Complaint: 19866912

      I am rejecting this response because: there was no resolution 

      Sincerely,

      ***************************

      Business Response

      Date: 04/03/2023

      Good Afternoon, 

      Initially we were not able to resolve this due to not having the rate confirmation for this load. After we received the paperwork, we were able to come to a resolution between NTG and the carrier. 

      Regards, 

      Customer and Carrier Experience Team 

      Customer Answer

      Date: 04/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company used NTG's services on one occasion, for a one-off shipment, in August of 2022. Since that time, I have received dozens and dozens of phone calls and emails from their salespeople, despite numerous verbal and written requests to be removed from their communications lists. On multiple occasions I have received repeated phone calls before 6:00 in the morning, once even receiving four calls in a row at that hour. This is harassment. NTG has displayed a blatant disregard for my privacy and their relentless, harassing phone calls and emails have caused significant distress. It is unthinkable that a national organization would be completely incapable of obliging a simple, lawful Do Not Contact request.

      Business Response

      Date: 03/29/2023

      Good Morning, 

      I sincerely apologize for the excessive calls and emails. I have escalated this to our sales Regional Managers and they have made sure to put you and your organization on Do Not Call. Please allow ************************************ the unlikely event that someone from our organization would still reach out to you, please email ******************************************** and we will be sure to get this addressed immediately. 

      Regards, 

      Customer and Carrier Experience Team 

      Customer Answer

      Date: 04/03/2023

       
      Complaint: 19864984

      I am rejecting this response because:

      I have been told on over a dozen occasions that I would be removed from NTGs communications lists. I have zero reason to believe their reply, and they have no credibility whatsoever on the topic of privacy. On every harassment occasion beyond the first, I expressed my concern that the previous No Contact requests were ignored. Even if a week or two passed without being harassed by NTGs salespeople, sure enough, I would end up receiving spam calls and emails again shortly thereafter. This company is incapable of obliging a simple No Contact request and deserves legal and financial penalties for its conduct.


      Sincerely,

      *************************

      Business Response

      Date: 04/03/2023

      Good Morning, 

      I have been assured by our upper sales management that your company and contact have been put on Do Not Call and removed from our lists.

      Regards,
      Customer and Carrier Experience Team

    Nolan Transportation Group, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.