We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trucking Transportation Brokers

Nolan Transportation Group, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Reviews

This profile includes reviews for Nolan Transportation Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nolan Transportation Group, LLC has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.26

    Average of 19 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kayla G

      Date: 06/19/2025

      Kayla G

      Date: 06/19/2025

      Once they get your phone number they will call you weekly from a different numbers so you can't block them and they will not remove you from their list. Incredibly frustrating seeing as my company does not engage with freight shipments more than twice a year and due to their incessant calling we certainly won't be working with them again.

      Nolan Transportation Group, LLC

      Date: 06/23/2025

      Hi *****, I am so sorry you are having difficulty being put on our DNC list. Please email us your company information to ******************************************** and we will be sure to escalate this to management. Regards, Customer and Carrier Experience Team

    • shawn c

      Date: 06/03/2025

      shawn c

      Date: 06/03/2025

      We hauled a load from ****** to ********** for Nolan and got delayed at the delivery site for 3 Days, because their crane broke down and the customer would not call another crane to unload the 8 trucks sitting there. Nolan transport did NOTHING to expedite the situation or bring any pressure to their customer. then to add insult to injury only offered $250. per day in compensation for holding our driver and $300,000. tractor trailer hostage for 3 days. resulting in substantial loss of revenue loss for us and causing our other customer a 3 day delay for their shipment. .

      Nolan Transportation Group, LLC

      Date: 06/04/2025

      Good morning, I am so sorry to hear that you had a poor experience working with us. Generally, all of our assessorials and assessorial rates are listed on the rate confirmation that was received and signed at the acceptance of the load. Should you have any additional questions regarding this load, please email us at ********************************************* Regards, Customer and Carrier Experience Team

    • Juan V

      Date: 05/01/2025

      Juan V

      Date: 05/01/2025

      *******, broker that i worked with was very good to work with. He managed to offer me a fair rate for the work that was completed and relayed communication very effectively. Because of this past experience i will more than likely work with nolan transportation again .

      Nolan Transportation Group, LLC

      Date: 05/07/2025

      Hi ****, Thank you so much for taking the time to leave us a review. We truly appreciate it and look forward to working with you again. Thanks! Customer and Carrier Experience Team

    • Danielle G

      Date: 04/14/2025

      Danielle G

      Date: 04/14/2025

      I hope someone can help me there. I have never taken a load at Nolan Transportation. I have been in business for almost 3 years. I have no tickets, I have not ever used my insurance. I have never been to court over any instance with my truck. But for some reason that I dont know about , I am blacklisted with this company . My DOT # *******. I hope someone will let me know whats going on.

      Nolan Transportation Group, LLC

      Date: 04/16/2025

      Hi ********, I am so sorry to hear that you were having difficulty getting an answer from our team. It looks like this was made as a result of an error in your set up process. You will need to re-onboard with NTG via Highway. Should you have any further issues, you can reach out to us via email at ********************************************* Regards, Customer and Carrier Experience Team

    • Tamika C

      Date: 05/29/2024

      Tamika C

      Date: 05/29/2024

      I started my MC in January and it became active in February. I waited 60 days to get active with NTG only to get blacklisted after two loads due to my sister knowing someone who had a prior issue. This has nothing to do with my company or myself. Im completely separate from them and I do not know them personally. I was told I would be paid today on May 29, 2024 for two loads that delivered last week and now Im being told theyve filed a claim so now I will not be paid? This is completely fraudulent and unjust especially if Im not being told why a claim has been filed and there was no damage noted once the load had been delivered. *** worked too hard to lose out on money due to issues with a company that isnt in any shape form or fashion affiliated with me.

      Nolan Transportation Group, LLC

      Date: 06/04/2024

      Good Afternoon, We communicated to you that these loads were taken off hold and going to be paid out. At this time, we do not work with brokers, so we are not able to continue a relationship with your company. I apologize for the inconvenience. Regards, Customer and Carrier Experience Team

    • MAR C

      Date: 05/15/2024

      DO NOT SHIP WITH THIS COMPANY - Although the NTG website and sales staff claim that their shipments are insured for $100,000 each, NTG does not pay their insurance claims. We are furniture manufacturer in ********* and have shipped freight daily during the last 40 years. We have much experience with hundreds of carriers, and with freight insurance, and with the occasional damage. In July of 2023, NTG picked up and order from our factory. This was an important and expensive shipment, so we purchased additional insurance from NTG in the event of any problems. Unfortunately, the NTG driver accidentally dropped a heavy cabinet from the back end of the truck during the delivery. There were many witnesses to the accident, photos were taken of the damage, the cabinet was completely destroyed, and the damage was noted on the **** There is no more clear case of liability on the part of NTG and their carrier than in this case, with or without insurance. NTG did not respond to our many, many phone calls and emails for 10 months and refuses to honor our claim; our only recourse is to take them to court and to let others know. Insurance is only as good as the people who make you the promise. There are many other good and honest carriers in the business - DO NOT SHIP WITH NTG.

    • Dave J

      Date: 05/14/2024

      Dave J

      Date: 05/14/2024

      This is the worst company! I will NEVER use them again. They were nice enough to get me in the door then continued to s**** me after I booked several loads with them. They charged me extra on every single load I did through them. On one load they charged me $2,000 over the agreed upon price. When some of my freight was damaged and I asked to file an insurance claim, they never sent me the forms. Still have not received them to this day. Horrible scammers and horrible people. Never use this company. I hope **************ng and ****** get what's coming to them.

      Nolan Transportation Group, LLC

      Date: 06/04/2024

      Good Afternoon, I apologize that you had a bad experience working with us. We would be happy to assist you in rectifying your claim. Please email us at ******************************************** with any load information or other pertinent information. Regards, Customer and Carrier Experience Team

    • Gretchen L

      Date: 02/16/2024

      Gretchen L

      Date: 02/16/2024

      DO NOT USE THIS COMPANY, they use unreliable local curriers!Last Friday, we unexpectedly had to get an envelope from our office in ********** over to ***** on the same day by 5 pm. By the time everything got set up and the driver arrived to pick up the envelope it was 1 pm. I explained that people were waiting for this package and it needed to be there by 5 pm and to contact me if he could not meet the deadline. The driver contacted the recipient around 5 pm and explained that he was running late and would definitely be there by 5:45 pm. At 6:30 pm I received a call from the recipient stating that the driver called him back and wanted to change the delivery to Saturday morning and was told absolutely not as employees were waiting for their paychecks. Then the driver turned his phone off. The recipient had to call the police to take care of 2 very unruly employees and I personally called the driver, explaining that we have cameras on our building and had his tag number and if the envelope was not delivered that I would send police to his home as he now knows there are paychecks in the envelope. 20 minutes later, he called me back and said he could make it there in 20 minutes. He arrived 30 minutes later in an Uber and did not tell us any reason for his tardiness.The following Monday I emailed NTG to explain the situation and to get refunded as the 4 hour planned trip had taken 7 & 1/2 hours and the driver showed up in an Uber. After 3 days, I asked him for an update and was told that the driver had a flat tire which caused the delay and that was why he came in an Uber. I am a woman and I can change a tire in less than 1/2 hour (not 3 & 1/2) and since the night was so heated back and forth with the driver, he would have explained that he had a flat tire. NTG says that the sales rep needed to reimburse us out of his own pocket on $100 of the $375 we paid which is completely unacceptable.

      Nolan Transportation Group, LLC

      Date: 02/20/2024

      Good Morning, I sincerely apologize for your experience. We have received your review and will have a member of management reach out to you as soon as possible. Regards, Customer and Carrier Experience Team

    • Risell F

      Date: 01/19/2024

      Risell F

      Date: 01/19/2024

      After finishing my first and last load with Nolan Transportation Group, LLC, they refused to pay 2 hours of detention time as agreed on rate confirmation. The excuse is that my trailer doesn't meet the customer's requirements (and this is not true). My questions: Were those requirements in writing in this rate confirmation? If I contacted the broker 30 minutes before detention occurred why didn't they tell me about the supposed issue with the trailer? If you decide not to refuse the trailer you have to honor the whole agreement, or at least call me and make a deal with me, the owner.Why do you believe in what customers say over what carriers say? Do you have pics of what they say to take a unilateral decision? Don't you know the engines consume diesel, diesel is not free and why do I have to pay for it for an extra time?Or maybe starting loading late, having no ramp, and taking rest time was the real motive for this delay? However, the agreement is between brokers and carriers, that's why you are making money, and our agreement says detention starts after two hours. Please do not answer contact us because I tried many times to solve this issue and even requested to speak with a supervisor or manager and you ignored my request and even sent fake emails. Load # ******* You have to be serious about doing business and honor your own terms.

      Nolan Transportation Group, LLC

      Date: 01/22/2024

      Good Morning, We were able to get you 1 hour of detention approved, due to the trailer issues. I apologize that we were not able to come to a more satisfactory experience. Regards, Customer and Carrier Experience Team

    • Arman A

      Date: 08/31/2023

      Arman A

      Date: 08/31/2023

      NTG broker is fraud company, i booked a advanced load with Carrier Sales Rep: *********************** for date 8-31-2023 received the rate confirmation but after couple hours they emailed me that the load is canceled due to production issue! I said ok np.And after 2 hrs they posted another load going to same area/STATE so i called and book this Load # ******* with Carrier Sales Rep: ******************************** i drove 40 miles to pickup the load after couple hours they email me that the load is canceled because it was duplicate!!!I asked for TONU they refuse to pay the reason they told me that its advance booked !! Its very disappointing. in my openion this broker is playing games with Carriers they book the load with you then if they find another Carrier who haul for cheap they cancel and give it to them!!!Im going to file a complaint with FMCSA. Also i will claim on their insurance for TONU and for wasting my time

      Nolan Transportation Group, LLC

      Date: 09/01/2023

      Good Morning, I sincerely apologize for your experience. We would like to see if we can serve you better. Please email ******************************************** with your MC and all of the pertinent information. Regards, Customer and Carrier Experience Team 

    Nolan Transportation Group, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.