Business Profile
Virtual Currency
Bitcoin Depot Operating, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Bitcoin Depot Operating, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 26 Customer Reviews
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Review fromKenny S
Date: 11/09/2023
1 starKenny S
Date: 11/09/2023
**** ***** DO NOT USE THIS SERVICE Going on 24hrs and still no transaction to my wallet. I called so many times that they blocked my number from contacting the service they just keep using the excuse of network congestion plus they charge you 28% to process. Did digging and found out the owner **************************** contacted him and he promised me he would fix it immediately but just blocked my number he lives in ******* and ***** **. If you have been wronged by this guys company lets give em h*** I have all contact information of all of the top executives and their closet family * *********** ** **Bitcoin Depot Operating, LLC
Date: 11/20/2023
It is unfortunate that slow network activity delayed the transfer of Bitcoin into your wallet. Our records reflect that ************ initiated one transaction for a total of $1,000.00 USD on November 08, 2023, on his own account. As of November 09, 2023, **************** transaction was completed and posted to the blockchain. ************ did contact our Bitcoin Depot CEO between the time of the transaction and the time the transaction was posted. During those calls, ************ made harassing and threatening statements on voicemail. These statements were outrageous and beyond tolerable such that the matter has been turned over to local law enforcement. We have banned his account and no longer want to do business with ************ due to his behavior.Review fromUri D
Date: 10/26/2023
1 starUri D
Date: 10/26/2023
This company is a thief; The Chief Compliance Officer stated that they were going to refund me all my money from a scam. They did not do so. They only refunded less than 1/3rd of my money. LIARS!!!!Bitcoin Depot Operating, LLC
Date: 11/03/2023
It is unfortunate that you were scammed by a third party. The scam has absolutely nothing to do with Bitcoin Depot. The perpetrators of the scam are not affiliated, associated, or otherwise directly or indirectly in contact with us. At no point did we lie or attempt to "hide the ball". You were told the same information that is reflected in our Refund Policy; that your transaction fees (less a nominal service fee) would be refunded. As is stated in the warning on the Kiosk and in the terms and conditions, these transactions are irreversible and cannot be recalled or refunded. This is the nature of cryptocurrency. You were refunded these transaction fees, but Bitcoin Depot cannot refund you for the Bitcoin that you bought and was sent to the wallet address that you directed us to send it to.Review fromBo E
Date: 10/13/2023
1 starBo E
Date: 10/13/2023
Complete rip off!!!! Deposited $520.00. Was only told a 3$ charge then when it cleared they took a $130.00 of it. Not sure why or how they are legally allowed to be so unclear in their verbiage, and take so much. This company should be shut down and ashamed of their shady business they are pulling. Un believable they are getting away with this.Bitcoin Depot Operating, LLC
Date: 10/19/2023
Our records reflect that ****************** initiated one transaction on October 12, 2023 for a total of $520.00 USD on his own account. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review fromBret Y
Date: 09/19/2023
1 starBret Y
Date: 09/19/2023
Purchased $400 dollars worth of bitcoin they took a 25% fee which is robbery. Its been 6 hours and I still havent received it. Called twice and told nothing we can do. Dont even try to make it rite. Last time purchasing from these clowns.Bitcoin Depot Operating, LLC
Date: 09/27/2023
Our records reflect that you completed 72 transactions between October 01, 2021, and September 19, 2023. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review frombrett d
Date: 09/05/2023
1 starbrett d
Date: 09/05/2023
SCAM ALERT!!! They charged me 25% of my deposit after only mentioning a $3 processing fee. Obviously they know what they are doing this should be illegal!Bitcoin Depot Operating, LLC
Date: 09/12/2023
Our records reflect that you completed one transaction on 09/05/2023 for a total of $2,000. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review fromGreg N
Date: 08/13/2023
1 starGreg N
Date: 08/13/2023
SCAM ALERT! They broadcast the $3 transaction fee clear as day no issue. Once you deposit all your money and go to have transaction complete, it charges 28% fee without telling u it only shows you the Bitcoin decimal you will receive. Thats very weird because the entire transaction prior to the end shows you the *** dollar amount youre entering and receiving and NEVER mentions the additional 28% fee. Called customer service and rep and supervisor both said its legal because Bitcoin is not federally or state backed currency and they can not compensate at all. Close this place down ! I placed **** in a Bitcoin depot atm and they only put **** in my wallet and I even used their Bitcoin depot wallet. STRAIGHT SCAMBitcoin Depot Operating, LLC
Date: 09/10/2023
BBB Review. Our records reflect that you completed one transaction on 08/13/2023 for a total of $9,025. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review fromWilliam H
Date: 07/21/2023
1 starWilliam H
Date: 07/21/2023
Made two deposits totaling $5000, took a $1400 hair cut right out the gate. I'm sorry but their disclosure of how much Bitcoin (fractional) is being purchased is ridiculous. how would I know how many dollars that was.. If they put that % info on the machine and additionally on the screen,plainly, then people would be informed properly. The reason they don't do this is because no one would utilize the *** if they were so informed. To me this is a criminal operation which skirts the legal issues involved. I would never use them again. H*** I've got better odds at the casino. I suppose they will make some ***** mouth response to justify their policies, but the ***s are being targeted at individuals who don't have a lot of familiarity with crypto , and probably this is their first purchase. "yeah let's fleece the suckers before they get wise".Bitcoin Depot Operating, LLC
Date: 08/11/2023
Our records reflect that you completed two transactions on 07/07/2023 and 07/19/2023 for a total of $5,000. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review fromAdachukwu O
Date: 07/06/2023
1 starAdachukwu O
Date: 07/06/2023
They are scammers and charge huge on interest I would love to leave a zero star review.Bitcoin Depot Operating, LLC
Date: 08/11/2023
Our records reflect that on 07/06/2023 you initiated a transaction for $1,900. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that you were dissatisfied with their experience and would like to invite you to contact us directly at ********************************** Thank you!Review fromColby J
Date: 06/16/2023
1 starColby J
Date: 06/16/2023
I transferred money to a different exchange it has been 9 hours and i still havent received my 5k not only that they took **** from me at the atm because I deposited **** and only **** was credited to my account now im waiting what seems like its going to be forever/ never for my funds to be transferred to my other wallet this is ridiculous they should be sued.Bitcoin Depot Operating, LLC
Date: 08/11/2023
Our records reflect that on 07/06/2023 you initiated a transaction for $1,900. When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees, and prior to processing, the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms.Bitcoin Depot Operating, LLC
Date: 08/11/2023
Please disregard the previous response. When an individual transfers funds into or out of their Bitcoin Depot wallet app, this is an arrangement that Bitcoin Depot has with Edge.app. According to our records, you contacted our customer support on 06/16/2023 and 06/22/2023, but you should have been referred to Edge.app Customer Support to work through the responsiveness issues.Review fromJaca C
Date: 06/04/2023
1 starJaca C
Date: 06/04/2023
My nephew went here in *********, ** at the ********* Mart. He was charged 30% and that fee was NOT DISCLOSED on the receipt or anywhere! The receipt stated a service fee of $3.00. I was on the phonr with him when he called and wanted to know where the other $500 wad from his $2000 bitcoin purchase because only $1500 came to his trust wallet. The customer service agent said there was a 30% fee. This is highway robbery and usury at it's best. These stores should be shut down! Do not support! This is an unregulated industry and these people are taking full advantage of people!Bitcoin Depot Operating, LLC
Date: 06/13/2023
When a transaction is initiated at one of our kiosks, the amount of cryptocurrency that will be received in exchange for the amount of cash inserted is clearly displayed on the screen. This amount includes all applicable fees and prior to processing the customer is required to agree to our terms and conditions and confirm the transaction. The ability to cancel the transaction is available at any time prior to reaching the confirmation screen. More information regarding our fees can be found at BitcoinDepot.com/terms. We are sorry to learn that this customer was dissatisfied with their experience and would like to invite the customer to contact us directly at ********************************* so that we may address the concern. Thank you!
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