Reviews

Review Details

• Review fromSharon M

  Date: 03/10/2025

  1 star
  We decided to end our relationship with Vonage based on their high monthly cost to our business of $479/monthly.I spoke to **** We are apparently on a 36 month contract that auto renews.Our account was activated on 12/17/2021 making 12/16/27 our next contract end ******* order to cancel on 3/10/25 they wanted a $12,069.75 Early Termination Fee (ETF)If we wait until July 14th 2025 we can cancel without the fee. He did not have an answer as to why July 14th was special.We want them to immediately cancel our contract with no additional fees.

• Review fromKLC C

  Date: 11/07/2024

  1 star
  This company should not be in business!! You cant even speak to a real person when you call, you end up going through the entire phone menu and it just goes in circles! SO FRUSTRATING!!! If I could give this company zero stars, I would. All I wanted was a copy of our contract and no one gets back to you, no one even answers your emails! Absolutely worthless, but they sure want their payment on time each month! I am going to switch to another business. Beyond worthless.

• Review fromSanjoy R

  Date: 10/10/2024

  1 star
  Complete disgrace touting itself as a professionally run company. No available agent to speak to for days. No phone tree connection leads to a single Vonage agent. Our concern is that while running a highly busy medical practice we are unable to send or receive text messages from our patients. Multiple attempts and hours of frustration has lead to dead ends. Email and chat options were useless and all run by unintelligent "AI". I AM WRITING THIS TO BRING THIS TO BBBs awareness to investigate this failing company. Just as a final comment- I was on hold for 16 minutes to even get a SALES REPRESENTATIVE and then never connected with one because I got disconnected. Compete amateur hour. I'm not the only one. There are FB groups I have found that have members with horror stories about Vonage Business Cloud.

• Review fromHR S

  Date: 09/13/2024

  1 star
  Terrible support and care. They show no urgency in resolving ongoing customer service issues and they could not figure out how to get their clents registered and approved for *********** for months. Their Partner ************* is pointless as they know just as much as I do when it comes to ticket status, plus they are not 24/7 so you have towait until 9 am Eastern to recah them. I had to move my client to a more stable platform after 3 months of unreliable service and they then hit me with a $4k chargeback. I could not let my client stay on for another 3 months and continue to lose business just so I could hold onto my commission. Vonage took zero responsibility on that even though 50+ cases were opened in that 3 month time frame. If I could give zero stars i woud. As an agent i will never recommend Vonage again.

• Review fromPaul C

  Date: 09/11/2024

  1 star
  What a total scam. Loss leader advertising. ****** add states **** line rates start at $13.99 per line. Quote came back at over $57.00 a month for one line. Give me a frigging break. No wonder why they have a 1 star rating. I could barely understand the sales guy - must be in *****. 9/11/24

• Review fromThomas H

  Date: 06/25/2024

  1 star
  There website only works with Firefox and not Edge or Chrome. There costumer support is practically non existent. I have tried repeatedly to cancel my account and the only way to talk to them is chat and each time they tell me they can't help me but that I will receive a call. I never receive a call from them. They also don't respond to tech support tickets as well.

• Review fromTodd R

  Date: 06/22/2024

  1 star
  I've had vonage business now for over a year. Customer support is non existent. They do not care if your business line completely goes down and you lose all of your customers. This is possibly the worst ********************** I've ever encountered now.I'm doing everything.I can to find replacement.

• Review fromJason R

  Date: 05/24/2024

  1 star
  I have been a customer with ********************** for my business phone system for over 11 years. About 2 months ago I had an issue and tried to call customer service and was told they do not help any clients over the phone. We first have to search to find out if we can fix the issue ourselves and they make it extremely hard to find the online chat feature which is the only way to speak to someone. I was shocked and thought about moving my business but Im a loyal person so I decided to stay. This morning I had another issue and went thru this horrible process again and Ive been waiting for a chat representative for over 45 minutes now. Imagine having an emergency with your phone system for your business that Vonage could normally help fix in a few minutes now to takes hours just to get ahold of someone. I dont know who is running that company but to not give your customers an option to speak to someone on the phone is asking to lose a ton of business. I would think if you arent willing to speak to your customers on the phone, you would make it pretty easy to get on a chat to help them. Both times I tried to contact them has been like getting 2 root canals. I will be switching companies out of necessity. I cant afford to have a problem with the phones and not able to contact them. Its mindboggling how a company can treat their clients this way.

• Review fromDebbie J

  Date: 05/10/2024

  1 star
  They are the most dishonest company. Their billing practices are atrocious. When you part ways with this company it is not an easy task - they continue to bill you and then turn you over to collections when you do not pay the invoices AFTER you left their services.

• Review fromKaren W

  Date: 02/26/2024

  1 star

  Karen W

  Date: 02/26/2024

  So very unhappy!! You can never, ever get anyone on the phone. It is all chat. We have not been able to use texting since the 21st of February and this is 89% of our business communication. They don't get back with updates and only got an email on the 23rd ... Our apologies for taking long than expected. We will notify you by email once it is resolved...Really....?? by email and no update on a status! We have been using them for several years and to have responses like this is no acceptable.

  Vonage Business Cloud

  Date: 03/14/2024

  Hi *****,Thank you for contacting Vonage. We do apologize for your experience. We're happy that we were able to assist you resolving your issue.