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Business Profile

Collectibles

Funko Bros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Andrew B

    Date: 09/03/2024

    This place is horrible do not order from them! They rob everybody and have excuses to back it up! Instead of giving excuses give us our money back just because someone preorders something it gives you no right to keep the money especially after you have not given me my item for over a year and a half! Stop robbing people!

  • Johnny C

    Date: 08/26/2024

    I pre-ordered Funko POP! Television ***** ** *** ****** ******* ********* with **** *** (***** BUNDLE) in Dec 2023. My credit card was charged for about $60.00. I made multiple inquiries via email and direct messages on their Twitter accounts on Feb 10, 2024, following up on my order or getting a refund. But I have met with silence. The Twitter account communicated the issue with pre-order and the company was having family problem, which I am sympathic about. However, reading their reply here, it is nothing but sanctimonious gaslighting and excuses. Their responses on their social media are even more unprofessional incidents and, in many cases, a hint of scams. At this point, I wonder if I would even get my money back. I will never trust this seller and will encourage others to stay away.

  • jamie d

    Date: 04/23/2024

    I ordered an in stock item over 2 months ago and still have not received tracking. When I emailed them they told me to be nicer or else they were going to ignore me. After 2 months this was their help they gave me to be nicer or they would ignore me. I would stare very clear of this company. They do not ship out items in stock

  • Lori C

    Date: 04/10/2024

    Lori C

    Date: 04/10/2024

    I preordered a ***** *** figure on 11/4/23. As of April 2024 I still haven't received the product. I paid over $60. I contacted them in February and they said that they were backed up with orders. They wouldn't refund me. They took my money and scammed me.

    Funko Bros

    Date: 04/11/2024

    Dear ****,
    Thank you for sharing your concerns with us through the Better Business Bureau platform. We understand your frustration regarding the delay in receiving your pre-ordered Funko Pop figure, and we appreciate the opportunity to address your concerns.
    Firstly, let’s clarify the terms “scam,” “scammer,” and “scammed.” A scam involves a dishonest scheme or fraud, usually with the intent to take money under false pretenses without delivering the promised goods or services. A scammer is an individual or entity engaging in such deceptive practices. The term “scammed” refers to the act of being victimized by such deceit. Our business operates on a foundation of transparency and commitment to our customers, and it is not our practice to engage in or condone any form of dishonest behavior.
    Regarding your pre-order, please allow us to explain this process. When you pre-order a product, you are reserving an item in advance of its release. The estimated date of arrival for pre-orders is, by nature, a forecast and not a guaranteed delivery date. These dates are subject to change due to various factors such as production delays, shipping issues, or unexpected demand. Delays, although inconvenient, are not indicative of a scam but are a part of the complexities involved in the manufacturing and distribution of highly sought-after collectibles.
    We regret to hear of your dissatisfaction with our communication during this period. It is important to note that we have faced an unprecedented backlog due to high demand. Additionally, we have been dealing with a significant personal loss—the passing of a key family member of the owner—which has impacted our usual responsiveness. We made efforts to inform our customers of these challenges through various channels, and we sincerely apologize if you did not receive these messages.
    We are committed to resolving this issue and ensuring your satisfaction. Although we were unable to offer a refund as per our pre-order policy, which helps manage the logistics and financial aspects of product launches, we are actively working to expedite your order and improve our communication.
    Thank you for your understanding and patience. We value your business and are eager to resolve any outstanding issues to your satisfaction.
    Warm regards,
    Carlton
    Owner/CEO
    FunkoBros, LLC

Funko Bros is NOT a BBB Accredited Business.

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