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Business Profile

Exercise Programs

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Planet Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Planet Fitness has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a new membership and chose to pay for the year in full. I opted for the black card membership which had tanning and massage benefits. My account was debited for 199.00. The first day I came I tanned which is part of the black card membership. My membership online said black card. Did not have any issues at all. Now today I am being told that I only have a regular membership (doesn’t include additional tanning and massage). My membership login now says classic membership. I was told they would refund my original purchase amt and I would have to resign up and repay to get the black card membership. However my original payment could possibly not be refunded for several weeks. I was told that there was no manager, that they are franchised and he didn’t have the owners name so I could lodge a complaint. I repeatedly asked for a higher ups contact information. After that I told him to cancel my Membership (att. Receipt). Now I have to wait for my refund on a gym membership that was clearly changed by someone without any explanation or my permission.

    Planet Fitness is NOT a BBB Accredited Business.

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