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Business Profile

Storage

Moody Road Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue - Unlawful Eviction Process

    Today I spoke with Moody Road Storage about a reasonable request to not put the Thank You sticker on my personally owned lock on my storage unit. (Its my personal property that I wish to have engraved) The adhesive overtime has made my lock sticky and I do not want stickers. The clerk Shannon argued with me as to why she would not honor my reasonable request.

    Minutes later I received a voicemail from Shannon of Moody Road storage that I have 48 hours to remove my items from the storage unit.

    The storage unit is paid for the month of September 2024. According to Georgia Law I have 14 days after receiving written notice via personal service or verified mail.

    I am seeking legal help in the event I am prohibited from accessing my belongings . Thank you.

    Business Response

    Date: 09/11/2024

    Thank you for your feedback regarding the tenant's recent experience with Moody Road Storage. We appreciate the opportunity to address their concerns.

    We have reviewed the request and will allow the tenant to move out by the end of the month as requested. While our month-to-month lease agreement does grant us the right to terminate the agreement, we are committed to handling each situation fairly and in line with the terms agreed upon. The tenant's unit will not be locked during their move-out process, and the tenant will have access to the property to retrieve their belongings.

    Regarding the sticker placed on your lock, I want to clarify that it is a security measure intended to protect the safety and integrity of all items stored at our facility.  We understand your concern about your personal lock and regret any inconvenience this may have caused. However, this security procedure is a standard practice at our facility.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to ensure a smooth transition and to support you throughout this process.

    Customer Answer

    Date: 09/19/2024

    Thank you BBB for mediating this issue. It was solved in a timely manner and I agree to cut ties with Moody Road Storage at the end of September 2024 when my property is removed. I am satisfied with the action of the BBB investigator. 

Moody Road Storage is NOT a BBB Accredited Business.

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