Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,359 total complaints in the last 3 years.
400 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/06/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the local Cricket office to sign up for services. As soon as the staff person took my credit card information and processed it, he then put his hand on his head and said "I am so sorry." We are having trouble with our local towers and your phone won't work with our services.". We called a manager and I went to see the manager the next day and even called customer service. They said that I could not get a refund. I never got to use the phone services. I did just cancel the next month since there was no contract but I would like to get my money refunded to me. The amount was $97.88 listed as Card Purchase With Pin **/** Crown *********************************************** Card **** The phone # they assigned me was ************. If refund is not received via this I plan to send a complaint to the Attorney General for review. This is fraud.
Business Response
Date: 09/22/2022
September 22, 2022

Better Business Bureau
Online Complaint

Complaint No: ********
Re: ***************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***************************. In the complaint, ******************** states, he paid for new service and was not able to get his device activated. He is requesting a refund for his initial payment of service.
We contacted ********************, and discussed his case. We explained that we have researched his account and did not find any usage on his device. We agreed to open a ticket to have ******************** refund completed. Once it is completed by our back-office team, he can expect a refund check mailed to the address he provided within **** business days.
We thank ******************** for his communication and trust that this explanation properly addresses his concerns.

Regards,

Cricket Wireless, Customer Support
1025 *******************
*******,** 30319
/JL

Customer Answer
Date: 09/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Cricket to have my cell phone number ported to Mint wireless. Line was not suspended during the first attempt. Due, to the call centers being closed the port did not go through. Now they have denied for me to have the number ported. I have informed both Associates the the *** regulation does not allow for me to be denied my number. ***** and supervisor ***** both denied to port my number.Account Number ********* PIN ****
Business Response
Date: 09/13/2022
September 13, 2022
Better Business Bureau
Online Complaint
Complaint ID: ********
Re: ***********************
Dear Sir/*****,
This correspondence is in response to a complaint filed by ***********************. In this complaint, ******************** states he is unable to port out his number and is being denied his port request.
We researched Mr. ********* account and found his account was suspended on September 5, 2022, due to a nonpayment. Since he was not able to make a payment on his account, his service was suspended. This prevented him from being able to port out his number. Mr. ********* service must be active to be eligible to port his number out.
We contacted ******************** on September 13, 2022 to discuss our findings. We agreed to make a one-time exception and issue a one-time credit and reinstate his account. This will allow him to complete his request.
We thank ******************** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
****************************************************************** 30319
/JL
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My monthly bill is $106. After paying $111 mo service was suspended and I was made to pay an additional $50 to restore my service. Not only is this unethical but also the worst customer service I have ever experienced. I was on hold for well over an hour. Hung up on 3 times. And also told by a store manager "They are trying to rip you off. There is no reason for this"
Business Response
Date: 09/21/2022
September 21, 2022

Better Business Bureau
Online Complaint

Complaint No: 17923196
Re: ***************************

Dear Sir/*****,

This correspondence is in response to a complaint filed by *************************** regarding his Cricket Wireless service. In this complaint, ******************** states his account was suspended after making his monthly service payment. He is requesting a bill adjustment.

We attempted to contact ******************** on September 19, September 20 and September 21, 2022 via phone and email, but we were unsuccessful in reaching him. To investigate Mr. ********* concerns, we need to be able to communicate with him.Should ******************** still desire assistance with his concern he may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.

We thank ******************** for his communication,and we will be available to assist him should he still desire.

Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KM
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cricket customer here! Seeking resolution regarding a phone call with support on 9/6/2022 at around 8:30 AM - 9 AM. I spoke with 3 agents, one of whom was a supervisor by the name of *** employee ID ****** who was very unprofessional. I've been a customer since 2014! I was at the hospital the night prior not noticing my payment was due as you could imagine. All I'm requesting is a one-time courtesy for the bridge extension so that I am able to pay the remaining $83 dollars. I had already paid $50.00 and had the rest of the funds and offered to pay the same day over the phone with an agent but was declined. Causing me to ask for a supervisor in hopes they would understand. Unfortunately, I was greeted with an abrupt aggressive tone to the point my spouse had to get on the line and speak with ***. We were both surprised at the lack of empathy and sympathy. We understand the following policy and repeat the same script. However, the overall goal should be to find a fair objective solution. Take into consideration the customer's loyalty to the company, along with any signs of common behaviors. Your agents need to ask themselves probing questions. Such as, "Is this a recurring theme with this customer?" "Have we done a one-time courtesy before?" "How long have they been a customer"?. I'm really done with ******************** and willing to move to a new phone carrier if a small issue like this can't be fixed.
Business Response
Date: 09/26/2022
September 9, 2022

Better Business Bureau
Online Complaint

Complaint No: 17923264
Re: *************************

Dear Sir/Madam,

**** correspondence is in response to a complaint filed by *************************. In his complaint, **************** states on September 6, 2022, he spoke to three different Cricket Wireless agents attempting to get a bridge-pay extension. **************** says his experience was not a good one, stating they were very unprofessional.**************** is requesting an extension for bridge-pay.

We contacted **************** via email on September 7, 2022. We have agreed to issue a one-time courtesy credit towards his account due to the poor experience he received.

We thank **************** for his communication and trust that this resolves her issue.

Regards,

Cricket Wireless, Customer Support
******************************************************************** 30319
/EM
Customer Answer
Date: 09/29/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 4, 2022 I requested my iPhone XR to nbe unlocked to switch to another carrier. The phone was purchases on June 2, 2020 from Cricket but had been replaced under ********** on April 16, 2022 (from Apple not Cricket). Cricket will not unlock my phone until October 16, 2022 despite my owning the phone. I was unable to finish switching to another carrier and had to reactivate my phone with Cricket on September 5, 2022. They had said this is the only solution to be able to unlock my phone. They charged me $25 to reactivate my phone $9.99 for a new sim card and $30 for the monthly plan which I had already paid for in my regular monthly bill. It cost me $65 just to get my phone back in use to wait to be able to unlock a device that is fully paid. I am upset that Cricket locked my phone after it was replaced as if I had purchased a new phone and refusing to wave any activation fees to get my phone back in service. The policy states that a device can be unlocked if active for 6 months of paid service. This phone has been paid for over 2 years, only replaced with same make and model under warranty but they relocked the phone. No one at **************** could offer anything to help or keep a satisfied customer. Just I'm sorry we cannot help. The employee at the store activated the phone under a more expensive plan than I originally had. Luckily I caught the mistake once I was home and adjusted my plan so the following month wouldn't be more expensive.
Business Response
Date: 09/21/2022
September 21, 2022

Better Business Bureau
Online Complaint

Complaint No: 17921403
Re: ***************************

Dear Sir/Madam,

This ************** is in response to a complaint filed by *************************** regarding her Cricket Wireless service. In this complaint, ****************** states she was unable to switch to another carrier and had to reactivate her service on September 5, 2022 because Cricket will not unlock her device until October 16, 2022.

We attempted to contact ****************** on September 16, September 19 and September 20,2022 via phone and email, but we were unsuccessful in reaching her. To investigate Ms. ******** concerns, we need to be able to communicate with her.Should ****************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.

We thank ****************** for her communication,and we will be available to assist her should she still desire.

Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KM
Initial Complaint
Date:09/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a cricket wireless customer for over a year. I have never had any issues until the devastating tornadoes that came through on December 10th. I started having issues with not being able to send or receive texts, calls, etc. shortly after. I reached out to cricket over 20 times over a period of 9 months that should be notated on my account. I was told each time that they were aware of the issue and had teams working to resolve it. I was told that my service should be performing as expected shortly after each encounter with a ********** unfortunately never happened. I finally made one final attempt to get the service issue resolved and was told that my only option was to switch to another carrier. I had explained to the rep what had been happening and they just told me that I should have known that I needed to switch a long time ago. I told them that I was being assured each time by the reps that the issue would be fixed. They did not offer any other information. I had just paid $90.00 on my account the day before and was told that they were not going to be refunding any of that payment even though their only resolution was to keep my money and tell me I couldn't use the service I had paid for. This is the absolute worst cell company I have ever had the displeasure of being associated with.
Business Response
Date: 09/28/2022
September 28, 2022

Better Business Bureau
Online Complaint

Complaint No: 17921432
Re: *****************************;

****************************************** is in response to a complaint filed by ******************************** In the complaint, ****************** states that she had to transfer her service to a different provider because Cricket never corrected the issue with the network after she was told many times that the problem will be resolved. ****************** wants a refund for the last service payment since she was not able to use the service.

We attempted to contact ****************** on September 26, September 27,and September 28, 2022, but we were unsuccessful in reaching her. To investigate ****************** concerns, we need to be able to communicate with her.Should ****************** still desire assistance with her concern she may contact *****, Cricket Wireless Corporate Escalations Manager, at the number provided.

We thank ****************** for her communication and will be available should she need our assistance in the future.

Regards,

Cricket Wireless
Customer Corporate Relations
1025 ********************
*******, ** 30319
/NG
Initial Complaint
Date:09/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I already submitted a previous complaint and nothing was resolved I submitted a complaint regarding various charges that they still have not explained to me I had the gentleman contact me back and tell me he was just as surprised to see those amounts as I was but he had no explanation for it I contacted at **** as well because they're on my statements I'm on the *** program and they still cannot tell me what all these charges are for and they have not replaced my iPhone I requested a replacement back in February it has not been done I was paying and I was charged a lot of money and I was told it was insured and it was showing me it was insured and now they're saying it wasn't they still have not replaced it
Business Response
Date: 09/29/2022
September 28, 2022

Better Business Bureau
Online Complaint

Complaint No: 17921314
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In this complaint, ************** is asking for assistance with her device not being insured and charges that need explaining.

We attempted to contact ************** on September 14, September 26 and September 27, 2022, with no success. We need to be able to communicate with ************** to investigate her complaint. If she is still in need of help, she can contact ******,Cricket Wireless Escalation Manager at ************.

We thank ************** for her communication and hope to hear from her soon.

Regards,

Cricket Wireless
1025 ***************,
*******, *******, 30319
/GR

Customer Answer
Date: 09/29/2022
Requesting a few days to be able to reply and give you the additional information that I do have due to family emergencies that include life and death and also include some emergency situations I'm dealing with right now I will follow up and give you my response to the agencies message and I will follow up by no later than 7 days my father was recently in ICU and had to be placed on a heart machine who myself and my sons had to become a caretaker for also I have had no service the phone constantly in and out of service but also myself I was in the hospital and I have been hospitalized twice for seven kidney stones and also for back and spine procedures that failed so I have been unable to communicate and been unable to follow up but I will within 7 days please allow me this I had also requested accessibility help I requested accommodations because of disabilities that I have and I have not gotten that from anybody involved that's posing a problem for me too I requested it from BBB I explained my disabilities and made it further help but did not get that so I'm attempting to do things on my own so there's going to be a lack of communication a lack of evidence and lack of paperwork a lack of documentation because I'm at a loss and how to get the help I need to get you these things but I will do it as best as I can I need 7 days but I do want to know why this wasn't honored on either parties whether it was through BBB cricket or any acting party in the cases that I presented I've never gotten accommodation or accessibility assistance which is going to make it difficult for anybody to help me but there's nothing I can do and I don't know where to turn
Business Response
Date: 10/03/2022
September 28, 2022

Better Business Bureau
Online Complaint

Complaint No: 17921314
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a complaint filed by ***********************. In this complaint, ************** is asking for assistance with her device not being insured and charges that need explaining.

We attempted to contact ************** on September 14, September 26 and September 27, 2022, with no success. We need to be able to communicate with ************** to investigate her complaint. If she is still in need of help, she can contact ******,Cricket Wireless Escalation Manager at ************.

We thank ************** for her communication and hope to hear from her soon.

Regards,

Cricket Wireless
1025 ***************,
*******, *******, 30319
/GR

Customer Answer
Date: 10/03/2022
I would like you to know to put me on a time limit and to not allow me the time I requested because I was in the hospital is not okay when I requested help from the BBB because I have accessibility problems I should be able to get that I am blind I have been unable to correspond the way that you guys need me to and I've asked for someone to further assist me I'm not satisfied with their response they further continued to give me issues that discontinued my service because I submitted complaints which is retaliation they also did not replace the phone they did not explain any of the additional charges to me I tried to transfer the phone to my son's name they wouldn't let me because he's my caretaker
Business Response
Date: 10/10/2022
October 10, 2022

Better Business Bureau
Online Complaint

Complaint No: 17921314
Re: ***********************

Dear Sir/Madam,

This ************** is in response to a rebuttal filed by ***********************. In this complaint, ************** is asking for assistance with her device not being insured and charges that she would like an explanation for.
We contacted ************** on October 5, 2022 to follow up with her rebuttal complaint. ************** stated she was in the hospital and could not answer us. . She stated she has had so many issues with unknown service charges, promises of having insurance for her device and *** credit issues.

We advised ************** the reason her *** was not on her account was due to an account address changes. She stated she is aware and she reapplied to have the *** discount added to her account.

We escalated to our *** Team to attach the new application to her account. In regards to the insurance we reviewed her plan and see she is on the Unlimited $60.00 plan with no insurance. The customer stated she was advised by the representative that it was attached to the account. Unfortunately, her device is not insured, and she cannot file an insurance claim. She has the option to upgrade if she chooses.

We made a one-time exception and applied a credit to her account.   We reviewed the charges from her account with her credit card and see charges on her account for her payment but are not associated to the dates and amounts she provided.

We advised ************** to file a police report so that they can investigate the charges on her credit card and to speak to the card company for further assistance. ************** stated she was happy with the credit and will work with her credit card company card and police department to take care of the unknown charges on her card.

We thank ************** for her communication and trust this explanation properly addresses her concerns.

Regards,

Cricket Wireless
1025 ***************,
*******, *******, 30319
/GR
Initial Complaint
Date:09/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Galaxy S20+ phone from Cricket more than a year ago. The phone fell and the screen was damaged and the phone was replaced over 6 months ago. Three weeks ago, I called to have my phone unlocked so I could transfer to a different provider with international service. I am still waiting for the "unlock code" to unlock my phone. All the reps I speak with agree that my phone should be unlocked, yet Cricket has not unlocked my phone. I have called Cricket phone support more than 10 times to receive the unlock code. When I started this process, I was told by Cricket support that the unlock would happen "immediately" then I was told I needed to file a case with Cricket support and it would be resolved in 3 days. That was 4 days ago. Today I was told that my case would be resolved in 3-5 days. I need to change phone carriers to an international carrier and my trip leaves this week. If the unlock does not happen in time for me to change carriers, I will be seeking a refund of the costs of a new Galaxy S20+ phone, plus the inconvenience of getting a new phone number.
Business Response
Date: 09/20/2022
September 20, 2022

Better Business Bureau
Online Complaint

Complaint No: 17920546
Re: ***************************

****************************************** is in response to a complaint filed by ***************************. In the complaint, ****************** is requesting her device to be unlocked.

We researched ****************** request and found her device was activated on March 20, 2022. We contacted her on September 15, 2022 and provided her with an unlock code. We also provided our contact information in case of any other questions.

We thank ****************** for her communication and trust that this explanation
properly addresses her concern.

Regards,

Cricket Wireless
Customer Corporate Relations
1025 **********************************************************************
/JL
Initial Complaint
Date:09/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have something called a bridge pay half of your bill you pay the rest in 7 days if you 1 hr late they don't apply the 1st payment they have you pay the entire bill plus reactivation fee so my problem is what happens to the 60 70 $ that was paid it's not fair there making millions off consumer just taking people money
Business Response
Date: 09/13/2022
September 12, 2022

Better Business Bureau
Online Complaint

Complaint No: 17783780
Re: *****************************

Dear Sir/*****,

This correspondence is in response to a complaint filed by *****************************. In this complaint, ************** states that she was unable to make her monthly payment and enrolled in Bridgepay. She explained she missed her second Bridgepay payment and had to pay the full amount.

Crickets BridgePay program offers customers the option to split their monthly payment in two. After the initial payment is made the remainder of the bill is due within 7 days, with the first day being the date that BridgePay is activated. If the second payment is missed the customers bill cycle restarts and a full monthly payment is due. Applicable fees may also apply. Cricket sends reminders via text message on the date BridgePay is activated and the day before the second payment is due.

We researched Ms. ****** concerns and found she enrolled in Bridgepay on August 19, 2022. Her second payment was due on August 26, 2022. She was unable to make her second payment and her account was then suspended on August 27, 2022. Since ************** was not able to complete her Bridgepay agreement, a full payment was due along with a reaction fee. She successfully made her payment on August 27, 2022 and her account was reactivated.

We contacted ************** on September 12, 2022 and explained our findings. We explained the charges are valid. Full terms can be found at: https://www.cricketwireless.com/support/billing-and-payments/bridge-pay.html

We thank ************** for her communication and trust that this explanation properly addresses her concerns.

Regards,

Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/JL
Initial Complaint
Date:09/04/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON JULY 24,2022 I,*************************** PREPAID FOR SERVICES IN THE AMOUNT OF $330.00 TO CRICKET WIRELESS.THE PAYMENT WAS FOR SERVICE FROM AUG ****** THRU NOV 9,2022. I PAY IN ADVANCE EVERY MONTH ,NORMALLY BEFORE THE DUE DATE .I BELIEVE IN BEING A GOOD CUSTOMER. I SOON AFTER DECIDED TO CHANGE PROVIDERS. I DISCONTINUED MY SERVICE ON AUG 4,2022. CRICKETT IS REFUSING TO RETURN MY PAYMENT VIA REFUND BACK TO CREDIT CARD ENDING IN #**** , OR MAILING A CHECK TO THE MAILING ADDRESS ON FILE .I DID NOT USE THERE SERVICE,THEY ARE LITERALLY STEALING MY $330.00.PLEASE HELP ME GET THIS REFUND. MY OLD ACCOUNT NUMBER WITH *********************** IS **********.MY NUMBER WAS PORTED OUT OF THEIR SYSTEM AT 3:37PM ON AUG 4,2022.THIS IS POOR BUSINESS PRACTICE AT ITS WORSE.I HAVE BEEN WITH CRICKET FOR OVER 15 YEARS.MY INFORMATION IS *************************** ***************************************************************** PHONE IS ************ THANKS FOR YOUR HELP.
Business Response
Date: 09/28/2022
September 27, 2022

Better Business Bureau
Online Complaint

Complaint No: 17918930
Re: ***************************

Dear Sir/*****,

This correspondence is in response to a complaint filed by *************************** regarding Cricket service. In his complaint, ******************* states he canceled his Cricket service on August 4, 2022. He is requesting a refund for the three months he paid in advance.

On September 27, 2022, we opened voyage refund case C-VBFMZN on Mr. ********* behalf. He will receive a check refund for the three months of service he paid in advance within the next 5- 10 business days to the address on file.

We thank ******************* for his communication and trust that this explanation properly addresses his concern.

Regards,

Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KM
Customer Answer
Date: 09/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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