Mobile Phone Service
Cricket Wireless, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,361 total complaints in the last 3 years.
- 399 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have had consistent issues with this carrier and the service they provide me, after I pay my phone bill every month! This is the third or fourth bbb complaint Ive made against the company in hopes that my pleas will be heard for them to actually help their customers! I pay $80 a month for two cellular lines, and only one phone works consistently how its supposed to. My iPhone 11 NEVER works fluidly when sending or receiving iMessages, data connection always disconnects and nothing will load until manually turned off and immediately back on. The phone will also not allow me to do anything internet based fluidly when Wi-Fi is on. Ive been a loyal customer of ******************** since 2016, always paid my bill and have given them chance after chance to give me good service. Ive called customer care twice in the last 2 weeks and have been told supervisors will follow up, technical support would follow up as well. NEVER received a call from either department about my issues.Business Response
Date: 09/09/2022
September 8,2022
Better Business Bureau
Online Complaint
Complaint No: 17777876
Re: ***************************
Dear Sir/Madam,
This ************** is in response to a complaint filed by ***************************. In this complaint,**************** states she is experiencing data connection and explained he is unable to send and receive messages.
We opened a trouble ticket with our IT team to further investigate Mr. ******* concerns. Although our IT team did not find any network issues in his area, we sent him a new SIM card at no cost as a final trouble shooting step. Our IT team was unable to locate any network outages and found service is being used.
We contacted **************** on September 8, 2022 and explained our findings.
We would like to remind her of Crickets terms and conditions which state that: We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings,signal strength, high-usage periods, customer equipment and other factors. Our full terms and conditions can be found online at www.cricketwireless.com/terms.
We thank **************** for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless, Customer Support
1025 *******************
*******, ** 30319
/JLInitial Complaint
Date:08/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 2022 I have a phone and monthly plan that includes wireless data. I have had multiple issues with my phone and it not working properly (data isn't available, and can't always make or receive phone calls most of the time, and have to constantly reset my phone so I can MAYBE make a call) I have a warranty. I also pay insurance. I've spoke to the company multiple time trying to resolve the issues. I was told multiple times they would replace my phone but they hang up on me every time prior to the process being completed and haven't returned any of my calls. I just want my replacement phone and a refund for the month of August. I've been trying to get this done for several weeks and they disconnect the phone call every single time, requiring me to start the process over, every single time I call, to only have the call dropped again before the process is completeBusiness Response
Date: 09/19/2022
August 31,2022
Better Business Bureau
Online Complaint
Complaint No: 17775522
Re: *************************
Dear Sir/Madam,
This ************** is in response to a complaint filed by *************************. In this complaint, **************** states she is having issues with her device. She states she has attempted multiple times to file a warranty claim but the call gets disconnected each time. She is requesting assistance with her warranty.
We attempted to contact ****************** via email on September 2, September 12 and September 13, 2022 to gather more information regarding her complaint. **************** emailed us on September 13, 2022 and provided us information on the errors she is receiving. She stated when she calls in to file the claim the address is incorrect but when she calls care all her account information is correct. We attempted to call and email **************** on September 16 and September 17, 2022, without success. We researched her account and see the address on file matches the one she filed on the complaint. We also sent an email with the link to file the warranty claim online. We will provide the link below if she still needs it. We also provided a one-time courtesy credit to her wireless account. If ****************** is still in need of help, she can contact ******, Cricket Wireless Corporate Escalation Manager, at ************.
https://warranty.cricketwireless.com
We thank ****************** for her communication and hope to hear from her soon.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/GRCustomer Answer
Date: 09/20/2022
Complaint: 17775522
I am rejecting this response because: The representative from Criket is not being honest about their attempts to reach me. I have only received one phone call from them and because I was unable to immediately answer the call, I am now unable to reach this ****** person and everyone else I speak to is just passing me back and forth. My phone has still not been replaced and I am now going on 2 months of this issue being unresolved. Oh, and the phone number that I am SUPPOSED to be able to reach ****** with is "not accepting calls" and has been giving me this message for quite some time. No one is taking care of this and I am now wanting 2 months credited because I'm still without a fully working phone.
Sincerely,
*************************Business Response
Date: 09/26/2022
need additional info from the customer but we have not received a response.Initial Complaint
Date:08/25/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone online. Order ****************. I cancelled it immediately after and was told that it was cancelled. However, the device was sent to me. I followed crickets procedure to return it. I returned it with RA *******. They received it and authorized the return. The tracking number was 1Z2EO9798716258071. The return was authorized at work ticket #********. The warranty department told me they cannot issue refunds so they send them up to back office who does. The issue was escalated by the warranty department and ignored. I have been waiting a month for my refund to be submitted to Affirm (my original form of payment). I called customer service and they tell me that they cannot help me. I called warranty department several times and they cannot help me. Therefore i have no device and a bill from Affirm for 500+ dollars. No one can seem to help me when I call for a resolution. I feel that I have been robbed as I have no device And still owe money to Affirm because Cricket never sent them the refund. I would like my refund sent to Affirm.Business Response
Date: 09/02/2022
September 2, 2022
Better Business Bureau
Online Complaint
Complaint No: 17770692
Re: *****************************
Dear Sir/*****,
This correspondence is in response to a complaint filed by *********************** regarding Cricket service. In his complaint,************** states he wants a refund for the device he purchased from cricketwireles.com and returned via Return Authorization (RA) Number 1989088.
On September 2, 2022 we refunded ************** for the returned device (order ***************** order back to his original form of payment. We thank him for his patience, and do advise refund times can vary by financial institution
We thank ************** for his communication, and we will be available to assist him should he still desire.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMCustomer Answer
Date: 09/02/2022
Complaint: 17770692
I am rejecting this response because:
I have contacted Affirm and they have not received the refund. They have not removed the amount due because they have not received any refund. I would also like an email with the refund information and all other pertinent information sent to ******************* I have no documentation to present to Affirm regarding my refund from Cricket or to have for my own personal records.
Sincerely,
**********************Business Response
Date: 09/06/2022
September 6, 2022
Better Business Bureau
Online Complaint
Complaint No: 17770692
Re: *****************************
Dear Sir/Madam,
This ************** is in response to a rebuttal filed by *********************** regarding Cricket service. In his rebuttal, ************** states he rejects Crickets response because Affirm advised they have not received the funds back from Cricket Wireless.
Again,on September 2, 2022 we refunded ************** for the returned device (order ***************** back to his original form of payment.
We advise refund times can vary by financial institution.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMCustomer Answer
Date: 09/06/2022
Complaint: 17770692
I am rejecting this response because: I would like a confirmation of the refund that was sent. I would like the paperwork stating the refund was sent. I would like it sent to ******************* I am not sure why Cricket is not able to send me a confirmation of refund via email.
Sincerely,
**********************Business Response
Date: 09/08/2022
September 8, 2022
Better Business Bureau
Online Complaint
Complaint No: 17770692
Re: *****************************
Dear Sir/Madam,
This ************** is in response to a rebuttal filed by *********************** regarding Cricket service. In his rebuttal, ************** states he rejects Crickets response because he would like paperwork stating a refund has been sent.
We have responded to Mr. ****** complaint three times. Each time advising that on September 2, 2022 Cricket refunded ************** for the returned device (order ***************** back to his original form of payment.
************* will need to speak with his financial institution (Affirm) to find out when the refund will post to his account as refund times vary by financial institutions.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMCustomer Answer
Date: 09/09/2022
Better Business Bureau:
I have reviewed the response made and they will be losing me as a customer for their lack of care in my situation. They handled nothing and will not so hopefully my word of mouth about their company travels far.
Sincerely,
**********************Initial Complaint
Date:08/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/20/2022 I contacted Cricket to change my plan and make a bridge payment to have services reinstated. The agent made several errors which caused my cost to increase and I wasn't able to make a bridge payment to have services restored. I was told a ticket would be put in and to allow 24 hours to be completed. The ticket wasn't completed when I called back and I was told it would be 4-5 days before completion. I requested to be reinstated into my previous plan, as I would not need to make a bridge payment if it would take 4-5 additional days to fix. I was advised they could not cancel the ticket and I would have to wait it out. I contacted them on 08/24/22 and the issue is still not resolved. I paid the higher amount to have services restored, however, my plan was not updated, my billing was not corrected, and as of today, 08/25/22 they still have not resolved the problem and do not have any idea how long it will take to update my plan and credit me for the overpayment.Business Response
Date: 09/06/2022
September 6, 2022
Better Business Bureau
Online Complaint
Complaint ID: ********
Re: *************************
Dear Sir/*****,
This correspondence is in response to a complaint filed by *************************. In this complaint, ************** states she was enrolled in the incorrect rate plan and is requesting for it to be fixed.
We researched Ms. ****** account and found she was enrolled in a different rate plan then the one she requested. Care then attempted to resolve and created a ticket. Her ticket was not completed. ************** then ported out her number on September 2, 2022 and canceled her account.
We contacted ************** on September 6, 2022 to discuss our findings. We agreed that based on our findings we would make a make a one-time exception and issue a refund for her last service payment. We issued a refund back to her original form of payment and advised ************** it may take 5 10 business days to receive the refund.
We thank ************** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
****************************************************************** 30319
/JLInitial Complaint
Date:08/25/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cricket wireless always sends out reminders to pay your bill by the date its due before 11:59 pm or they will charge you a 15 dollar reconnection fee. I paid my bill at 10:52pm aug 24th and they still discontinued my services and I had to pay 15 dollars to reconnect my services. They are always sending out payment text messages even when you have already paid. This is an on going inconvenience with cricket wireless. I know theres other customers they are having the same issue. Cricket needs to be held accountable for there system setup.Business Response
Date: 09/12/2022
responseInitial Complaint
Date:08/24/2022
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every month I call in to set auto pay and every month they charge me $15 fee for the auto pay working I call in and they tell there is nothing they can do. ******** is the highest person at cricket in the customer relations **** and refused to send me to anyone higher than her to fix my my problems. She states she is the highest supervisor there is to talk to.Business Response
Date: 09/01/2022
August 30, 2022
Better Business Bureau
Online Complaint
Complaint No: 17762725
Re: *****************************
Dear Sir/Madam,
This ************** is in response to a complaint filed by ***************************** regarding Cricket Wireless service. In this complaint, ****************** states she has been unsuccessful setting up Cricket Wireless autopay feature. She is requesting a refund for the restoral fees she has paid for the past few months.
We attempted to contact ****************** on August 26, August 29 and August 30, 2022,but we were unsuccessful in reaching her. To investigate Ms. ******** concerns, we need to be able to communicate with her. Should ****************** still desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
We thank ****************** for her communication,and we will be available to assist her should she still desire.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMInitial Complaint
Date:08/24/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently switched to Cricket to save money on my bill. I was quoted $60 per month for 2 lines unlimited as s hi own in their brochure. I took proof that both my wife and I are social security recipients of our ****s. I am being charged $90 per month. I called their customer care and was told "sorry you have problem, I cannot help".Business Response
Date: 09/16/2022
********Initial Complaint
Date:08/23/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On august 19th i went into a cricket store to start service as well as transfer my number over . This was around 12:15pm. She opened my lines and advised me to contact customer support for future assistance. 12:30 i contacted customer support, i waited 30 mins before i got a rep. **** stated go back to the store to get a refund . So its 1:20 ish i go back to the store and ask for a refund or more Assitance. She stated we dont do refunds have a good day . So i contact customer service again . On hold for a hour so its around 2:30pm they say we can do nothing . I say can i speak with a Supervisor . **** hang up so i can. Again and do the same thing time wise its 3 now . He gets on the phone says he can help starts the process and hangs up .so i cant again its 4 now this supervisor says whatever the previous rep did is wrong and i cant help you . You have to wait 3 days and call back. I paid 60$ in store this day for nothing pretty much no active SIM card or service . I contact them on Monday august 22 they say go to the store pay for another SIM card and we can fix everything. Im upset now because i wasted 60$ now i have to waste more . I go to the store they say we cant sell you a SIM card only so you will need to call customer service. I called and now Im just constantly getting hung up on . I just need a working service or my money because this is ridiculousBusiness Response
Date: 09/12/2022
September 12, 2022
Better Business Bureau
Online Complaint
Complaint No: 17759947
Re: **********************
Dear Sir/Madam,
**** correspondence is in response to a complaint filed by *********************. In his complaint, **************** says on August 19, 2022, she went to an Authorized Cricket Wireless dealer to port her service to Cricket Wireless from another service provider. **************** says that she was never able to activate her lines and despite back and forth between the Authorized Retailer and *********** she could not get a refund. **************** is requesting a refund.
We attempted contacting **************** on August 26, September 9, and September 12, 2022, unsuccessfully. If **************** is still interested in discussing this issue she may contact *****, Cricket Wireless Corporate Escalations Manager at ************.
We thank **************** for her communication and look forward to discussing this issue with her.
Regards,
Cricket Wireless, Customer Support
******************************************************************** 30319
/EMInitial Complaint
Date:08/23/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lately I have had the MOST trouble with this service. I have been doing business for several years with multiple lines and using bridgepay helps us to have a phone due to everyone in my household including myself having health issues. Mind you,I am on fixed income so I got on Bridge pay again a week ago and tried 5+ times to pay for it but when it got to certain parts of the call like the security code or the date it would act like I had to speak to customer service which had just closed when I made the first call. I have been calling and even in the store a few times about the phone dropping calls and repetitive text messages from people or even them missing my calls and texts and our calls dropping out of the blue!!!! But last night was my last straw! I have had to complain years ago about them and this shady mess where you can only use the phone and call to enable bridgepay each time,but when it's computer error and a disabled family can't even recieve texts or calls how exactly are we supposed to feel? Or react?? Im very close to taking my business elsewhere because feeling unseen and unheard and then when this happens multiple times and they charge ME extra to get the phone back on from THEIR number having an erroneous error,what do I do next?!! Its a shame really because ********* is supposed to be a help and not a hurt and I literally was on one phone and setting the extension up and on the app paying it and my phone was cut off mid conversation with my sister,who was concerned about reaching me....my family has faced several heartbreaking issues that have devastating results and if it wasn't for someone calling and texting the news we would of never known..and all I can do is pray to God and try not to have another panic attack hoping my family is all ok and my friends fooling with this! My oldest daughter is 10 plus hours away and the only way we can talk until she fixes her phone is online & now we can't! Someone FIX THIS NOW!!!!Business Response
Date: 08/30/2022
August 30, 2022
Better Business Bureau
Online Complaint
Complaint No: 17755747
Re: *********************
Dear Sir/Madam,
This ************** is in response to a complaint filed by ********************* regarding Cricket Wireless service. In this complaint, ************** states lately she has been having issues setting up Crickets BridgePay feature via the automated system. She is requesting a credit as well as the Cricket fixing the system.
We attempted to contact ************** on August 24, August 26 and August 29, 2022, but we were unsuccessful in reaching her. To investigate **************** concerns, we need to be able to communicate with her. Should ************** desire assistance with her concern she may contact ******, Cricket Wireless Corporate Escalations Manager, at ************.
We thank ************** for her communication, and we will be available to assist her should she still desire.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMCustomer Answer
Date: 08/30/2022
Complaint: 17755747
I am rejecting this response because:
This is not the first time or last time I have went through this and it caused me unnecessary stress from having to use several devices trying to keep my phone on and to keep my disabled childs phone on. At this point I just want my money back for real. I am planning on acquiring service elsewhere that will actually be helpful and that I dont have to keep doing this every so often to get a response and a resolution.
Sincerely,
***********************Business Response
Date: 09/02/2022
September 2, 2022
Better Business Bureau
Online Complaint
Complaint No: 17755747
Re: *********************
Dear Sir/Madam,
This ************** is in response to a rebuttal filed by ********************* regarding Cricket Wireless service. In this rebuttal,************** states lately she has been having issues setting up Crickets BridgePay feature via the automated system. She is requesting a refund.
We spoke to ************** on September 1, 2022 in reference to her rebuttal. After reviewing **************** account, we found that a Cricket ************* representative restored **************** account at no cost on August 23, 2022.Shortly after, ************** ported her service to another service provider.
According to Cricket Wireless Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable,refundable, or redeemable for cash. If your account is suspended or cancelled,for any reason, any remaining balance in your account will be forfeited.
Based on our findings as well as Crickets Terms and Conditions, we advised ************** her request for a refund has been denied.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
1025 ********************
*******, ** 30319
/KMInitial Complaint
Date:08/23/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since last year 2021 I tried joining cricket but due to POOR CUSTOMER SERVICE I didn't.I decided this year to try cricket and the customer service is still garbage!I paid my bill through Auto pay, I wanted to sign up for Affordable payments and from there I was given lies, time wasted after multiple calls and asking for a supervisor. Now one of these silly agents disconnected my account since I asked for a supervisor.I am now filing this complaint, Trust Pilot and then calling my credit union with Navy Federal to file a dispute since I clearly paid for a service I am not getting.I am also now going to join Metro PCS since the service can't be provided by cricket without having to deal with their EXTREMELY TRIFLIN AGENTS AND SUPERVISORS.I called multiple times 08/19/2022 and every agent I spoke to played games and wasted my time and one canceled my account. Therefore, the bill I paid should be refunded and I will wait until Metro Pcs turns on my service so then I will file a dispute with my credit union.I also have screenshot of the message I am now getting each time I try and use my phone.Cricket Wireless is so many things, I will waste my time even saying it.They're not worth ANYTHING!Business Response
Date: 09/13/2022
September 13, 2022
Better Business Bureau
Online Complaint
Complaint No: 17755723
Re: *****************************;
Dear Sir/*****,
This correspondence is in response to a complaint filed by *******************************. In this complaint, ***************** states that since 2021 she wanted to transfer to Cricket Wireless, but due to the poor customer service she decided against it. ***************** decided this year to give Cricket Wireless a chance. However, she is extremely disappointed with Crickets **************** Team.
We attempted to contact ****************** on August 31, September 03, and September 04,2022, but were unsuccessful in reaching her. To investigate ******************** concerns, we need to be able to communicate with her. Should ****************** still desire assistance with her concerns he may contact *****, Cricket Wireless Corporate Escalations Manager at the number provided.
We thank ****************** for her communication and hope to hear from her soon
Regards,
Cricket Wireless, Customer Support
1025 *******************
*******, ** 30319
/NG
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