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Business Profile

Mobile Phone Service

Cricket Wireless, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Cricket Wireless, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,358 total complaints in the last 3 years.
    • 400 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** for ************ was ported from US Mobile. - Phone calls and SMS texts are not reaching my phone line. I am also unable to receive short-code 2FA messages which has effectively locked me out of many vital online services which I use on a daily basis. - Ive spent two weeks trying to get Cricket Wireless Support to fix my issue but they have yet to rectify the problem. Its been nearly three weeks and my phone line is still experiencing problems. - Cricket has tried to place blame for their problems on US Mobile. Claiming the port has not been completed on their end, but my line is no longer active at US Mobile and there is nothing they can do for me. - I would like Cricket to have one of their engineers fix my account manually since support seems to have an issue with helping me out. - I would also like to be compensated for these nearly three weeks when Ive been missing most calls and texts.

      Business Response

      Date: 07/18/2022

      July 17, 2022


      Better Business Bureau
      Online Complaint

      Complaint No: 17546250
      Re: *********************

      Dear Sir/Madam,

      This ************** is in response to a complaint filed by ********************* regarding Cricket Wireless service. In this complaint, ************ stated he is unable to receive phone calls or SMS text messages after porting his service to Cricket Wireless.

      On July 11, 2022, we confirmed ************** was able to receive phone and SMS text messages. As a one-time courtesy, we applied a $25.00 credit to his account for the time he received limited service.

      We thank ************ for his communication and trust that this explanation properly addresses his concerns.

      Regards,
      Cricket Wireless, Customer Support
      1025 ********************
      *******, ** 30319
      /KM

    Cricket Wireless, LLC is NOT a BBB Accredited Business.

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