Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged every month for a weather channel subscription that I dont even have. I want a refund for all of those months.

  Business Response

  Date: 08/12/2024

  ******************, 

  Thanks for writing to us regarding the cancelling of your subscription.  We have responded to your request on August 5th to get additional information regarding your purchase. Please respond directly with information or additional questions, this will help expedite your request.  Under the email address you provided to us, we cannot find a mobile app or website subscription. If you have a TV/Streaming subscription, you will need to reach out to ****************** for further assistance.  

  Thanks,

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need technical support to be able to login to my Weather Channel premium account - my email and password are not recognized on their website. Ive contacted the Weather Channel twice about this problem via email, but have not heard or received a response or assistance.

  Business Response

  Date: 07/17/2024

  Hi ***********,

  Thanks for writing to us with your issue on your subscription.  It appears that our agent has recently responded to your ticket that was submitted to our support portal.  In order to use your iOS subscription on our website, you must first create the cross-platform registration account, which will then allow you to connect your subscription across your iOS device(s) and our website.  It will not, however, enable TV access.  TV/streaming would be a separate subscription from The Weather Group team.

  Please let us know if you need further assistance by responding to the email sent earlier today!.

  Thanks,

  *******

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Weather Premium+ *** bundle online on April 30, 2023. The *** subscription still has not been activated. I have contacted Weather.com multiple times with no response. I contacted ************** regarding the subscription to *** and was told that the subscription had to be activated by weather.com or they had to provide me with an activation id which I am unable to get since weather.com will not respond to my numerous support requests. I was charged in full for this service on April 30 and still have not received delivery of the bundle I purchased. My purchase id from weather.com is: A-S00038672. I just want my *** subscription activated by weather.com per the terms of the bundle I purchased.

  Business Response

  Date: 06/12/2023

  We reached out to *********** on Tuesday June 6 to indicate that we were investigating why the *** sub was not connected.  After several days of working through the issues, we were able to get **************** subscription refunded and in a state where he could re-purchase the bundle with The Weather Channel and ***.  On Friday June 9, 2023 the issue was resolved and ************ was satisfied his issue was resolved. If further action is needed, please let me know! Thanks

   

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I was very impressed with the response by ************************ in resolving this matter.  I received a call from the product manager responsible for the offering and a detailed email from the support representative that I had originally worked with on the problem and steps being taken to resolve it.  We were able to resolve the issue in a few days after I created this issue with BBB and am very happy with The Weather Channel's response and handling of my problem.   
  

  Best regards,
  *****************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  subscribed to weather channel for free 7 days. unable to cancel because unsubscribe is it is hidden and unavailable. .

  Business Response

  Date: 02/17/2023

  Hello ******************,

  We are sorry you are experiencing problems cancelling your subscription within the 7 day trial.  We would like to help resolve your issue but we will need additional information to proceed. Could you please provide what device did you purchase a subscription?

  A)  An iPhone or iPad
  B)  An Android device (phone or tablet)
  C)  The weather.com web site

  For B or C, what was the email address you used to set up the account?  I looked under *********************** in our systems, but did not find any subscriptions.  Is it perhaps under a different email address?

  We appreciate your assistance to help resolve this issue.

  *****************************
  

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for two premium subscriptions and both times when I was signed off my account I was unable to sign back on and gain access with the correct email and password. I tried to restore app like they said in their faq but it doesnt recognize my acct. I have proof of two months paid and I only had a few days access each time. I have emailed 4 times and no reply in the past 2 months. I also sent proof of payment from apple. I need someone to contact me as soon as possible

  Business Response

  Date: 10/10/2022

  On 9/29/2022 *************** wrote to The Weather Group to report issues with connecting to her subscription.  This communication was sent with a secondary email address which then referenced the email within this complaint.  We responded to ************** on 9/29/2022 seeking additional information and providing instructions on how to activate the subscription.   We did not get a response to the email which would have kept the communications active. I reached out to ************** 10/06/2022 to the email address documented in this complaint (New Case ********) to provide additional information. As of this morning 10/10/2022, we have not received a response. We suspect there may be confusion with multiple IDs.  *************** will have to submit a case with Apple for them to review the request for refund, we can not refund through the Apple Store purchase. She can reach out to me, ***************************** at ******************* for further assistance.