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Business Profile

Weather Forecast Service

The Weather Company, The Weather Channel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weather Forecast Service.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

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Review Details

  • Stephen K

    Date: 08/10/2024

    Stephen K

    Date: 08/10/2024

    Even though we knew they were pretty much fake when broadcasting after watching on of their broadcasts where the reporter was having a hard time standing due to the tremendous about of wind...then a couple walked by not having any trouble walking at all, we live in ** so we thought we would get it. It was not real expensive.Now we have U ******* and it is one of their stations. So we want to cancel. We can't get in contact with anyone to do this. I sent an email to them with no results. Sent another one today. If it is not removed shortly I will cancel the Credit Card they are billing. I called the CC company last month with the same response. The CC company refuses to cease billing me.

    The Weather Company, The Weather Channel, LLC

    Date: 08/12/2024

    Hi *******, It appears you have 2 subscriptions, one with the streaming service, which is managed by The Weather Group, you can reach them at ******************* The other subscription is for the The Weather Channel mobile app, which is managed by my team, The Weather Company. We have sent you an email this morning to try to help you with cancelling the mobile app subscription. Please respond to this email if you need further assistance.

  • pat l

    Date: 07/02/2024

    pat l

    Date: 07/02/2024

    auto renewal.....ok they got me for several years. i had ordered the Weather Channel on Roku, and apparently several years ago also started this one too ...i think i thought it was the Weather Channel. . they said they sent me an e mail, stating they were going to auto renew my subscription. i thought it was the weather Channel.... it wasnt..... auto renewed on June 30th, called them July 2nd when i realized it was not the Weather Channel. No refund, no pro rated partial refund. ok. they got me. also stated they have millions of customers.....i bet many dont know they are on eternal autopay..... i dont think i logged on once in several years.. i wish auto renew renewal required action on my part to OK the purchase. not auto endless renewals......ranting, i know. but i am calling the BBB and my credit card company as well. auto renewals on any site should require a response from the customer. no response should not be a response.

    The Weather Company, The Weather Channel, LLC

    Date: 07/03/2024

    Hi ***, Thanks for taking the time to contact us. After you spoke with our agent, we reviewed your account and we did issue you a refund, it may take several days to reflect on your account. Like most subscriptions, the auto renew has become an industry default. We do send an email 30 days prior to the renewal as a reminder to give users the opportunity to manage their accounts as needed. We hope that the latest interactions you have had with our team have been positive and your issue resolved to your satisfaction. Thanks again!

  • Dave m

    Date: 06/11/2024

    Dave m

    Date: 06/11/2024

    How can a company that is wrong more than they are right not have to provide a disclaimer saying that the information they provide is more likely to be wrong/false.Someone could walk outside each day and provide more accurate weather guessing each day then this scammer company does. They are not even close to being 50% correct. How can they just keep scamming people left and right with information that is almost always WRONG!!!!

    The Weather Company, The Weather Channel, LLC

    Date: 06/12/2024

    Hi ****,We appreciate you feedback and would like to understand more of the issue you are experiencing. The Weather Company supports The Weather Channel Mobile App and Websites. If you would reach out directly to us at ********************************* we would like to gather more details to see if we can help with your experience. Thanks,The Weather Company Support Team

  • Michelle P

    Date: 05/29/2024

    Michelle P

    Date: 05/29/2024

    Misleading information. Radar glitches when it passes through south part of ***********. Residents are unaware of weather emergencies.

    The Weather Company, The Weather Channel, LLC

    Date: 05/30/2024

    Hello ********,We are sorry you are experiencing issues with the radar. We would like to assist in resolving your issue, however we will need to gather some additional information. Would you be willing to reach out to us at ********************************* so we can continue our correspondence? We will need Device, OS Version, App Version or if accessing via the Website. Most importantly, what the behavior of the radar you are experiencing. We will be happy to see if we can get you working properly. Thanks,*******

  • SM G

    Date: 07/29/2023

    WORST WEBSITE ON THE INTERNET!GET RID OF YOUR STUPID "NON-RELATED-WEATHER" VIDEOS/ADS and JUST GIVE PEOPLE THE WEATHER, and then MAYBE your site would WORK, instead of this CONSTANT MESSAGE: "ACCESS DENIED" BULLSHIT! Are your CEO grads of PRESCHOOL LEVEL!? ....or are you REALLY that INCOMPETENT by nature???

  • David S

    Date: 12/22/2022

    Those of us clicking on the weather channel on our smart phones need to file a class action law suit or something because When you are in the app and tap on any weather you want to see like say tomorrow or the radar, It then takes you to your web browser for the weather channel and then once there you have to be interrupted with the opt in or opt out for your personal information to be sold or not. It is my opinion and belief that A ONE time click do not sell my information should be all that is needed however if you later clear your browsing history in full that deletes the aforementioned opting out and you will have to do it all over again or risk them selling your personal information.This is unlawful in my opinion. Out of the 100s of times I checked my weather if I missed one time of not opting out well then I guess I am out of luck my information has probably been sold. This is illegal in my opinion. I should only have to tell them ONE TIME, DO NOT SELL MY PERSONAL INFORMATION. That should be all that is needed. It should then be recorded and I should not be bothered with it ever again. Again if you opt out and then later clear your history you end up having to re opt out over and over again every time history on your browser is cleared. The only reason I have not yet done this as a complaint is because I do not know if it is in any litigation and that is one of the questions to answer when filing a complaint. So I've done this review instead.

  • Jess D

    Date: 08/20/2022

    I wouldn't leave them one star the decline of mental decline and moral character has been finally tossed out the window long ago. The say things on national television in common every day jargon that sounds absolute perverted. Just yesterday the woman said to ******* ***** it to me ******** and Jordan ************ do you want to hear it." I would be humiliated if I was watching this network with any group of family members it almost sounds like soft adult entertainment. They make it look obvious that they are all married and what appears to be swingers because of their ****** inappropriate relationship on screen.

The Weather Company, The Weather Channel, LLC is NOT a BBB Accredited Business.

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