Reviews

Review Details

• Review fromDave M

  Date: 06/10/2025

  1 star

  Dave M

  Date: 06/10/2025

  This is a repair service for appliance control boards. They state 100% money back, but if it is not fixed, you will not see any money back, or get a contact/reply from them. They use ****. **** won't back you up either. You are on your own.They will take your money!! False advertising to get you to spend your money.Don't use them! Please be aware!
  

  UpFix

  Date: 06/13/2025

  Hi *****, 

  First and foremost, thank you for choosing UPFIX. We sincerely apologize that your part was not successfully repaired, and we completely understand how frustrating it must be to feel unsupported during this process.

  We understand your concern about the lack of communication. After reviewing your case, we see that our support team has requested additional details through the support ticket to help our technicians assess the best possible solution whether thats completing the repair or issuing a refund.

  
  Please know that we do not engage in false advertising. We strive for transparency and always aim to provide honest service. Were truly sorry to hear that you no longer wish to work with us, but wed like to ask for one more opportunity to resolve your issue and restore your trust.
  

  We appreciate your patience and value your business.

  Warm regards,
  Liza
  Customer ***************************************** | ********************

• Review fromRobert J

  Date: 10/04/2024

  1 star

  Robert J

  Date: 10/04/2024

  My #1 complaint-Non Existent Customer Service.#2 complaint- Poor Workmanship.The whole story: I sent my 2009 Prius MFD screen to UpFix for repair in July, 2024. The reason was the screen was intermittent and had vertical lines. They sent it back and said it was now good to go with a $195 charge. I installed it in the car and it appeared to have the same issue. I was given a RMD to return, I packed it in the same EXCELLENT box and form fitting foam and returned it for another attempt. This is where the communication and repair went BAAAAD. After numerous calls, messages, yadda, yadda, I was able to speak with ******, one of the techs familiar with my case. He reassured me he would look into why it was returned and where is was in the process. After several days I called ****** and he told me it was nearly completed and would be returned shortly. After a few more days the *** delivered the UpFix box with part of my MFD protruding from two hole punched in the box. I opened the box to find only half of the previous EXCELLENT foam padding used. The other half was not used. I took pictures of the box and padding and also discovered a s**** missing and two guide pins broken and missing. I reported this to UpFix after installing it to find it still was in operating condition and actually worked. I have copies of all photos and correspondence from me, nothing in return from them. The last thing they said to me after my protest was "we are reviewing your claim and will get back to you". This is October 4, 2024 and no response to any of my communication attempts, emails or calls. My warning to you is; if you have a problem or damage, don't expect them to do ANYTHING about it. They initially tried to blame ***, but the lack of proper packaging was the cause of the holes in the box, the missing s**** and broken guide pins are from improper and careless reassembly. Workmanship is poor. Proper parts worked.
  

  UpFix

  Date: 05/27/2025

  Thank you for reaching out and for providing detailed feedback about your experience. We sincerely apologize for the frustration and inconvenience caused by the issues surrounding the repair of your 2009 Prius MFD screen. We understand your disappointment, particularly with the communication delays and packaging condition upon return.We carefully reviewed your case, including internal notes, communications, and the photos you provided. While we acknowledge that the packaging did not meet our usual standards, the screen was tested functional upon return, and the issues you reported were not directly attributed to the repair process itself. Based on this evaluation, we must inform you that your claim has been denied.We truly regret that your experience with us did not meet your expectations. Your feedback has been escalated to our operations team to help us improve communication and packaging procedures moving forward. Thank you again for bringing these concerns to our attention.

• Review fromGreg K

  Date: 06/26/2024

  1 star

  Greg K

  Date: 06/26/2024

  I spent almost $400 having them Repair my abs module for my sprinter van. the module still did not work when I got it back from them so I sent it back for them to repair again, they kept it for 2 weeks and they said it was fixed so they sent it back. when I received it, I could see damaged wiring. I've called and emailed but they just treat me like I'm stupid. they obviously don't care and they don't know what they are doing. don't waste your time with these guys
  

  UpFix

  Date: 05/27/2025

  Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you've experienced throughout your interactions with us. We understand how important it is to receive a reliable repair, especially for a component as critical as the *** module on your Sprinter van.According to our records, we received your part for a second evaluation on June 12, 2024, and completed the repair and return by June 20, 2024. While we regret that you noticed damaged wiring upon receipt, we want to assure you that your concerns were noted, and our records indicate the issue was addressed during the repair process. We also understand your frustration regarding the communication experience and are actively working to improve responsiveness across our team.We truly regret that your experience left you feeling dismissed. Your feedback is being used as a training opportunity to reinforce the level of respect and clarity every customer deserves.

• Review fromMarlon R

  Date: 05/13/2024

  1 star

  Marlon R

  Date: 05/13/2024

  I feel frustrated and almost 300 US dollars stolen. 2010 ***** 3 transmission module still does not work and the issue persists after you sent me back the "" UPfixed"" module. I contacted you several times for assistance and you sent me to an automated tech who never answered. I do not , i wont and, i would not recommend this UPFIX robbery to any one. Order #********. the only masterwell you did was the shipping,return and steal my money. thanks !!
  

  UpFix

  Date: 05/27/2025

  Thank you for sharing your recent experience with us. We want to extend our sincere apologies for the frustration you encountered with your transmission module repair and for the lack of helpful support during your follow-up attempts. We understand how disappointing it must have been not to receive the outcome you were expecting.After a thorough review of your order (#********), we confirmed that the service was unsuccessful and that a full refund of $269.99 was issued to you on May 16, 2024. While we regret that we were unable to complete the repair, we want to assure you that the refund was issued promptly once it was clear that the issue could not be resolved.We value your feedback and will use your experience to further improve our repair quality and customer communication. Were genuinely sorry we were not able to earn your satisfaction this time, and we thank you for bringing this to our attention.

• Review fromSpiker L

  Date: 03/25/2024

  1 star

  Spiker L

  Date: 03/25/2024

  Short version: young unprofessional people answering the phones, they dont call back or they do without leaving a message. ***** in management wouldnt even get on the phone with a customer. The technicians and customer service people talk BS. I had to send my *** module back 2 times to try to solve the errors, the second time ***** lost the 1100$ part and Upfix had it insured for 100$. After the module was rebuilt the first time and I reinstalled it, other DTC codes caused lights on the dash to light. When I talked to them, the Upfix technician suggested I needed another *** part, the pump was the problem, upon replacing the pump (another 1100$ part) I had the same dash lights same DTC codes. Then the said to send it back again for real double check rebuild of the *** module, thats when ***** lost the part. After ***** lost the part it took 6 weeks to get the coordination between ***** and Upfix to get me paid the 112$ for the 1100$ part ***** lost. Upfix and ***** wouldnt talk to me to give me any information because I was the client, but Upfix paid for the economy ***** shipping. During the 6 weeks period of trying to get information about the lost part refund, Upfix customer service dropped all accountability and blamed it on *****, their problem not ours. This organization is a clown show, good luck if you work with them.
  

  UpFix

  Date: 05/27/2025

  Thank you for sharing your experience with us. We sincerely apologize for the stress and frustration you encountered throughout the repair and replacement process of your ABS module. From communication delays to issues with shipment handling, your experience clearly did not meet the standards we strive to uphold.We acknowledge the multiple challengesfrom the unresolved DTC codes after the first repair, to the insurance discrepancy during the ***** shipment. While we did initiate a claim and worked to secure a possible refund, we understand how disappointing the amount and the timeline were, and were sorry for the lack of clear and proactive communication during this period.Your feedback has been shared internally to review how both technical support and customer service are managed, including call handling, escalation protocols, and packaging/shipping practices. We truly regret how this unfolded and appreciate your honestyits a valuable tool to help us improve.

• Review fromMichael L

  Date: 12/17/2023

  2 stars

  Michael L

  Date: 12/17/2023

  So the 2012 ***** 3 thru a P0101 code, shipped the *** to UpFix for repair. It returned in worst working condition than before, AT and CK engine codes, but the code scanner found no codes, trans locked up in drive, hard shift in reverse. Called UpFix spoke to tech1 and they issued a return label, *** shipped back to UpFix. The *** was returned a week later with a note stating they found "smaller components were not re flowed by the original tech.Those as well as the one that had been worked on previously were re-flowed. Two legs on the microprocessor were touching. Legs were separated." The *** was installed again only to discover it had the problems as after the first botched repair. Called UpFix spoke to the same tech1 who said tech2 would call me. Tech2 spoke to me and said he was positive the *** was repair correctly and I should look for other problems. I asked if they (UpFix) could send me a known working ***, UpFix has a exchange option, which costs more than the repair service. Tech2 told me it "didn't work like that", but if it was found that the *** was bad they would refund me what I paid for the repair. This had dragged on for 3 weeks, frustrated I took the car to the ***** dealer. They confirmed the *** was bad and the repair cost me $1,600.00. So what should had been a $300 repair ending up being $1,600 due to my choice of repair shops. UpFix did refund me what I payed them, with a 100% satisfaction guarantee they did that right, but I'm out a extra $1,300. Lots of electronics repair shops out there, consider my experience when you chose one.
  

  UpFix

  Date: 06/04/2025

  Thank you for taking the time to share your experience. Please accept our sincerest apologies for the inconvenience and frustration caused during your recent interaction with UpFix.We understand how upsetting it must have been to go through a prolonged and ultimately unsuccessful repair process, only to have to seek help from a dealership and incur additional expenses. This is not the standard we aim for, and we regret that our service did not meet your expectations.While we did issue a full refund of $242.99 on December 11, 2023, we recognize that this does not undo the time, stress, and additional costs youve experienced. We are taking this matter seriously and are reviewing the repair process internally to prevent similar situations from occurring in the ********** appreciate the opportunity to regain your trust. If there is anything more we can do, please dont hesitate to reach out directly.

• Review fromScott F

  Date: 08/27/2023

  5 stars

  Scott F

  Date: 08/27/2023

  Quality work and have tried other tipm repair centers but this one is the best! Fixed my 08 jeep liberty issues with door locks. Impressive packaging on the return part. I would highly recommend if you're jeep tipm is giving you issues. A++
  

  UpFix

  Date: 06/04/2025

  Thank you so much for your thoughtful review! We're thrilled to hear that you were satisfied with your TIPM repair experience at UpFix and that your 2008 Jeep Liberty is now back to working properly.We're especially glad you found our work to be of high quality and our packaging impressive. It's also great to hear we stood out compared to other repair centers youve tried that means a lot to us.We truly appreciate your recommendation and the A++ rating. Should you or anyone you know need similar services in the future, were always here to help.

• Review fromNiamh

  Date: 08/23/2023

  5 stars

  Niamh

  Date: 08/23/2023

  I had my Instrument cluster repaired , This is top of the line service , super easy and fast - turn around time was less than 7 days , I Would not hesitate to use their services again .
  

  UpFix

  Date: 06/04/2025

  Were so happy to hear you had a great experience with your instrument cluster repair at UpFix! Your feedback about our service being fast, easy, and top-of-the-line means a great deal to us.Thank you for placing your trust in us, and for saying you wouldnt hesitate to use our services again. We look forward to working with you again in the future and continuing to meet your expectations.

• Review fromOwen M

  Date: 08/23/2023

  5 stars

  Owen M

  Date: 08/23/2023

  As always, these guys provide top notch service and repairs. I haven't a bad word to say. Thanks for all your hard work for us. I know our homeowners are grateful to be able to continue using the appliances you service parts for. Excellent communication and very fast service.
  

  UpFix

  Date: 06/04/2025

  Wow ! thank you so much for your amazing feedback! We're thrilled to know that you consistently trust UpFix for your repair needs and that our service continues to meet your expectations.Hearing that our work helps your homeowners continue using their appliances is incredibly rewarding. Were proud to support you with fast turnaround times, reliable communication, and top-notch repairs.Thank you for recognizing our team's hard work. Were excited to work with you again soon!

• Review fromHayden I

  Date: 08/19/2023

  5 stars

  Hayden I

  Date: 08/19/2023

  Outstanding! It was a great experience, and was informed ever step of the process, and couldn't be happier with the results! Would highly recommend this company!
  

  UpFix

  Date: 06/04/2025

  Thank you so much for your glowing review! We're absolutely delighted to know that you had a great experience and that you were kept informed throughout the repair process.Hearing that youre happy with the results and that our service helps your homeowners continue using their appliances is exactly what we strive for. Your recommendation and kind words mean the world to us.Were honored to have earned your trust and look forward to welcoming you back to UpFix soon!