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Business Profile

Exercise and Wellness

InMotion Wellness Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around the beginning of March this year, I saw an ad on Instagram for In Motion Wellness Studio for stretch therapy. I went in and met with ******* for my consultation. He was giving me a lot of information regarding sign up and we even went through a demonstration on how the sessions will go. At sign up, I understood the program to be 4 sessions for one month for a price of $199.00. Although hesitant, I decided it was a decent price to give it a shot. He told me that a card will be put on file and the first charge will go out after my first session. After my first session, I saw a charge on my bank app and believed the payment was sent in full. After my fourth session, I was ready to say goodbyes but the staff member who ******* put me with asked when I would like to schedule my next appointment. I told her that I believed I was finished with my four sessions and all she said was, "No, you have more." Thinking that I must have lost track of my sessions, I went ahead and scheduled my next. It was around this time that I saw another charge of $199.00 and called the studio to inquire and request a refund. Not only did it take me multiple days to get in contact with the studio regarding this matter, ******* switched his kind tone and rudely explained how we discussed everything at sign up and it is in the contract. We never discussed a total $1,200 charge for the sessions (as I would not have signed up had I known this is what I would ACTUALLY be paying). He also never mentioned a cancelation fee and used waiving the fee as a resolution. I continued my dispute with my bank and although one of the two disputes were accepted, one is still denied. There are three charges from this merchant in total. The first I did not dispute because I only agreed to pay $199.00. I am wanting my last refund of $199.00 from the merchant. The conditions during sign up were not clear and I need further assistance in settling this matter.

InMotion Wellness Studio is NOT a BBB Accredited Business.

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