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Business Profile

Pest Control Services

Zone Home Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/26 I had a routine maintenance on a functioning hvac system. The technician said a part could be wearing out soon and recommended replacing it and I agreed to the replacement which cost around $200. The technician finished work and left without verifying that our system worked. The system has never worked again since then. The company wanted to charge another $200 just to come see why its not working even though it hasnt worked since they left. Please keep in mind we had no issues prior to this service. Upon returning to our residence, the company said our blower motor needs replacement which is a $1000 proposal. This is unreasonable because the unit was working before they touched it. It is wrong that they left my hvac in a non functioning state after a routine check in. The company needs to return my system to working condition as it was before their servicing and this should not cost $1000. They broke my system.

    Customer Answer

    Date: 06/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. hello, i filed a claim / complaint against Zone Home Solutions last week. My name is ***************************. I wanted to let you know that the company has resolved and repaired everything. 

    Sincerely,

    ***************************

Zone Home Solutions, LLC is BBB Accredited.

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