Complaints

This profile includes complaints for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ServeCo North America

  19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

  
• 

  ServeCo North America

  5 - 740 Huronia Rd Barrie, ON L4N 6C6

• 

  ServeCo North America

  On File with BBB Somerset, KY 42503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started the process in the first 2 weeks of February. And I still have not received my income tax card from serve I'm owed $7,381 with contacting over 20 times.

  

  Business Response

  Date: 04/16/2024

  Serveco North America is a furniture warranty service provider specializing in service contracts sold to furniture retail stores, offering extended protection for consumers against mechanical and accidental damage to household furniture. Currently, we are not receiving any calls from the provided number at our call center, nor do we have any records of service request in the system. We also are not involved in matters related to income tax refunds. It is our belief the consumer is confused and may be referring to a different company altogether.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance when purchasing a table from wayside furniture. The additional insurance I purchased was ********. Within in the first 6 month I noticed a scratch on my table. I contacted wayside furniture and was told to file a simple claim with ********. Filed a claim online with pictures. The company never acknowledged my email or replied. Over 3 months went by and I contacted the company by phone April 4, 2024. When I called I was told that my claim had yet to be reviewed. Fast forward to 2 days later. I get an email stating that they wouldn't honor the insurance and repair the scratch after their investigation. The company never contacted me to discuss. They are clearly an insurance company that is trying to avoid paying claims to save money. This is an insurance carrier who doesn't honor their claims and purposely try to make it difficult for the consumer: This is a scam of an insurance company who does everything possible to avoid fixing and honoring claims

  

  Business Response

  Date: 04/09/2024

  We regret that the consumer feels their experience hasn't met their expectations with the Service Contract they purchased. At the time of purchase, consumers are provided with a detailed Service Contract outlining specific Terms and ******************* Requirements, and coverage details. The consumer submitted a Service Request regarding their dining table, reporting that their key scratched the tabletop in the corner. They provided photos for review, which upon examination revealed that the damage depicted is more consistent with an accumulation of wear and tear. The tabletop exhibits scratches throughout,various areas show discoloration marks, and there are chips on top of the table all of which was not reported. Photos have been uploaded for further reference.Referring to the Service Contract section titled "WHAT IS NOT COVERED," the 3rd bullet down specifies "any accumulation of stains or damage, including stains, damage, or soil buildup (as well as perspiration,hair, and body oil) that occurs from repeated use, rather than from a particular incident." In accordance with the Terms and Conditions outlined in the Service Contract, the Service Request was determined to be ineligible for services.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** will not fix a leather chair we purchased. We bought extended warranty and have been trying since July of 2023 to get resolved. Numerous attempts have been made to fix chair, the last attempt a new backrest was put on and it doesnt even fit. I have numerous pictures to show and even the rep they sent out agreed and told them in his notes it doesnt fit! I keep getting the run around. In July it will be a year, with me continuing to call I have everything documented

  

  Business Response

  Date: 04/16/2024

  ServeCo apologizes for the less than exceptional experience the consumer has encountered. Some of the delays experienced can be attributed to the processing of ordering the necessary parts for repair. Initially, the incorrect parta seat casingwas sent to the consumer instead of the requested inside back from the manufacturer. However, during the service visit, the technician successfully removed ink stains as reported by the consumer and initiated the process to order the correct part (an upholstered inside back). Once the consumer received the inside back, ServeCo promptly dispatched a service technician for installation. Regrettably, the inside back received from the manufacturer appeared to be overstuffed. Despite this, the service technician proceeded with the installation, although the consumer expressed dissatisfaction with the "overstuffed" appearance and discomfort. ServeCo has a service technician supervisor that is scheduled to regulate the inside back for the consumer today (4/16/2024.) Our service technician has been instructed to promptly contact ServeCo upon completion of the repair at the consumer's home to ensure a satisfactory resolution. Should any issues persist following the visit, ServeCo is committed to exploring alternative options to fulfill the consumer's ongoing service request.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21525755
  
  I am rejecting this response because:
  April 16,2024 a service employee was sent to my home(the same gentleman that previously came out) he walked in looked at chair and said there was nothing he could do that I STILL needed a new back to the chair.  I received a box on my door step containing a seat/chase upholstered with leg rest.   I and the service employee had no idea why and what this is, I have leather furniture this was upholstered.   I stated my concerns about the back rest not fitting properly and he agreed and took pictures again.  I also showed him the stains that are still visible, he also took pictures.   I also showed him the little holes in the leather, he took pictures 

  I dont know what more I can do, I have lost 5 days of work and nothing gets done.   In July of 2024 this will be a year! I want a new chair!!!!

  I called yesterday after the technician left I sat on hold for 35 minutes, I was told a manager would call me back. NOTHING again.   Please help!
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 04/26/2024

  ServeCo entered into an agreement with the consumer to authorize our service technician to make a final repair attempt. Unfortunately, the repair proved ineffective, prompting ServeCo to proceed with the replacement of the unit.

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/2024 I filed a claim under the 5 year Protection Plan which I purchased From Lazy Boy Furniture Gallery in ******************, **. This Protection Plan covers accidental damage which occurs from a specific incident. On my 2/24/2024 my 3 year old grandson knocked over a small end table and the lamp on it causing numerous scratches and gouges on the table. Serveco denied the claim stating that from the pictures I submitted that the damage was accumulated damage. THIS IS NOT THE ***** All damage was from this one incident and I feel that they should cover the damages to this table. How can they determine how the damage occurred unless they were present when it happened.

  

  Business Response

  Date: 04/02/2024

  We regret that the consumer feels as though their experience has not met the expectations they had when they purchased this service contract. At the time of purchase, consumers are provided with a comprehensive service contract outlining specific Terms and Conditions, Requirements for Service, and coverage details.The customer lodged a Service Request concerning their ****** Chairside table. The Service Request reflected that their grandson accidentally knocked over the lamp placed on the round end table, resulting in scratches on the tabletop and dings on three different areas of the side. The consumer provided photos for review, and upon examination, it was found that the damage depicted in the photos is inconsistent with a lamp falling over. The tabletop exhibits scratches throughout, various areas show discoloration marks, and there are chips along the edges of the table which are otherwise attributed to normal wear and tear from everyday use. Additional photos have been uploaded for further reference.Referring to the Service Contract listed under WHAT IS NOT COVERED the 3rd bullet down it states any accumulation of stains or damage including stains,damage, or soil buildup (as well as perspiration, hair and body oil) that occurs from repeated use rather than from a particular incident. 

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21500259
  
  I am rejecting this response because:  This damage WAS caused by an accident. The table sits beside a loveseat which is not sat on because it does not face the ** and most of the time my husband and I are the only ones here (both 68). I do not appreciate basically being called a liar!  The damage was caused by the table and lamp (shown in the photo which I submitted to BBB) being knocked over and falling in the corner. As you can see the lamp is large and has many parts which caused the dents and scratches. The tables which we do use on a daily basis do not show any of this wear. I am going to submit photos of these. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/04/2024

  t's regrettable that the consumer perceives our actions as questioning her honesty; that was not our intention. Upon review by our in-house Service Technician, it was observed that there are indeed three areas of discoloration in the provided photos. However, these discrepancies are inconsistent with the scenario of a lamp falling over.

  Nevertheless, we are committed to finding a resolution that aligns with the Terms and Conditions outlined in the Service Contract. ServeCo is prepared to offer a wood touch-up kit to address the areas of damage,allowing the consumer to blend and restore the affected areas to their standards. If the consumer accepts our proposal, we can promptly ship the kit,ensuring its arrival within the week.

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will accept the wood touch up kit but I still want it know that this damage was caused by the lamp and table tipping over.  Also,  I feel that you are taking advantage of the consumers which purchased your warranty. 
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21500259
  
  I am rejecting this response because: They were to send me a touch up kit the week of 4/4/24. I have not received. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 04/29/2024

  Our apologies for the confusion, but in our previous communication, ServeCo offered the wood touch-up kit contingent upon consumer approval. However, ServeCo has not yet received confirmation from the consumer to proceed. We will ensure to get the courtesy wood repair kit to the consumer ASAP.

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  I accept the touch up kit. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to fix sectional

  

  Business Response

  Date: 03/28/2024

  ServeCo regret that the consumer feels as though their experience has not met the expectations they had when they purchased their Service Contract. At the time of purchase, consumers are provided with a comprehensive Service Contract outlining specific Terms and Conditions, Requirements for Service, and coverage details. The Service Contract covers a wide range of accidental stains or damage and power issues that stem from a specific incident and reported within the timeframe the Service Contract outlines. The consumer submitted a Service Request on 3/24/2024, when asked to list a damage description the consumer reported (quote) Our couches have sagging, strings coming apart etc.listing the cause of the damage (quote) Poor fabric quality and foam cushioning and stated the damage location (quote) Top for sinking in. All over the fabric is having issues.
  
  Notably, under the "What Is Not Covered" section, as outlined in the service contract's "Manufacturer Quality Issues" terms it goes into more detail regarding what is not covered by the Service Contract. The 3rd bullet down reads Loss of foam and/or innerspring resiliency (including boy impressions.Additionally, the 12th bullet down states Pilling, pulls, snags,seam separation, or fraying of fabric as a non-coverage as well.
  
  As a token of goodwill, ServeCo can offer to send the consumer a precision fine-tip fabric scissor. This tool will enable them to effectively trim away any snags or loose threads.
  

• Initial Complaint

  Date:03/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 5, 2023, reported problem with La-z-boy recliner where purchased (*************************** store in ****** ** on Feb 23 2018). (We went through this process in June 2023, successfully if not promptly resolved, replacing a plastic drive toggle for the same recliner.) This time it was a problem with leg lift that wouldn't respond. We were again referred to ServeCo. They ordered a part #1 for which we were charged $99.53 up front on Dec 12 2023. Part arrived many weeks later and tech came to install it only to tell us it was the wrong part and did not fit our recliner anyway. Tech took photos, ordered the right part, and after some weeks, part (#2) was sent --again, wrong part as per the tech on his return visit. ServeCo informed us on late Feb 2024 that they could not locate the needed part, they could not accept return of wrong parts, and would not refund us. I contacted La-z-boy customer care on Feb ******* and was referred back to Servco. They called March 11 2024 to say nothing more they could do for us. No further communication from them until March 22, when we received emailed invoice for them to provide part #3. I replied that we did not want part#3. On March 24 (Sunday), we received past due notice on cost of new part, $121.43. I emailed again to inform them we did not want the part and would not pay for a part we would not be able to return. Relevant documents are included herein.

  

  Business Response

  Date: 03/26/2024

  We value consumers feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that the consumers input reflected a less than exceptional experience is regrettable and undermines our internal initiatives.We want to express our sincere apologies for any inconvenience or frustration this may have caused the consumer during the service request process.
  
  We do not take for granted the trust the consumer placed in ServeCo when they invested in ServeCo and the service we provide. I want to assure the consumer that we take their concerns seriously and are committed to creating a resolution that not only addresses the issues theyve encountered but also restores their confidence in our services.
  
  ServeCo has successfully identified the required part for repair and has informed the consumer that we will proceed with ordering it at no cost to them. Upon the part's arrival at the consumer's residence, they have been instructed to notify ServeCo, after which we will dispatch a service technician, also at no expense to the consumer. The consumer has accepted this offer, and ServeCo has initiated the part order. Once we have an estimated shipping date, the consumer will be notified accordingly.

  Customer Answer

  Date: 03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. May I also add how impressed I was with the prompt action undertaken by BBB to try to resolve this issue. Much appreciated.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a leather lazy boy reclining sofa. I also purchased a damage and repair protection plan which is underwritten by ********. I contacted them in December 2023 and filed a claim. They refused to repair or replace. One of our cats has clawed the leather in several places. When we purchased the furniture, since we have pets, we specifically for a protection plan that would include pet damage. The cost of the policy was over $400! I sent them all the required information, including pictures. They said that the damage had obviously been done over a period of time (which I dont know how they could know that), therefore it was not covered. I requested that they at least refund the money they charged for the protection plan, but they were not willing to. Your documents or photos were received for service request ******

  

  Business Response

  Date: 03/26/2024

  We regret that the consumer's experience did not align with the expectations they had upon purchasing the Leather 10 Year Plus Pet Protection Plan. At the time of purchase, the consumer received a copy of the Service Contract, which outlines detailed Terms and Conditions, Requirements for Service, and coverage specifics.
  

  When the Service Request was submitted the consumer reported Cat clawed couch over a period from Nov 30 till now. (claim created on 12/13/2003) Based on the information provided by the consumer regarding the service request, the damage occurred over a period of 14 days. On the front of the service contract under the WHAT IS NOT COVERED section of the 3rd bullet down it states, Any accumulation of stains or damage, including stains, damage, or soil buildup (as well as perspiration, hair and body oil) that occurs from repeated use, rather than a particular incident. Under the same section the 13th bullet down it states, Stains or damage, including color loss or color change, caused by cleaning methods other than those recommended by the furniture manufacturer; Repetitive damages are considered preventable occurrences and will not be eligible for Service.
  

  The service contract did not meet the qualifications for Service based on the reported issues in accordance with the terms and conditions outlined in the contract. ServeCo is proposing a resolution payout of $250.00.Should the consumer opt to accept this offer, ServeCo will initiate the check request, and the consumer can anticipate receiving it within the next 10 days. 

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new lazyboy power recliner on 2-7-21 and purchased the Serveco total care pwr plus pet protection plan. It was explained to me at the time of purchase by ******* the sales man at lazyboy that my chair was totally protected for 5 years. I specifically noted that I have indoor cats and would that damage be covered, the response was yes. Its now march 2024 and we just come back from an overseas ***** and found my chair clawed up from an apparent cat fight that went on in my chair while gone. I called lazyboy and they said they could not help me but put me in touch with serveco. After an extended time trying to contact serveco I finally got to the online service request page. After multiple photos and copies of my sales receipt sent I finally got a conformation that within ********************************* this was on march 12 2024. Today is march 21 2024 and I just received an email rejecting my service request as the claw marks are from multiple events and thats not covered. This kind of business is not acceptable when the salesman says everything is covered and then serveco makes up excuses not to cover the damage. After reading all of the negative reviews on here I am convinced serveco is dishonest and just stole my $270 I paid for warranty. I am stuck with a chair damaged from my pets and a warranty that isn't worth the paper it was written on. I am also contacting the **** District attorney and filing a complaint as possible fraud. I want my $270 back !

  

  Business Response

  Date: 03/25/2024

  The consumer purchased the ************************* Plus Pet. Pet damage is within the coverage scope,however, it is subject to the terms and conditions outlined in the Service Contract, mirroring those of any typical contractual agreement. Listed on the front page of the of the Service Contract listed under WHAT IS NOT COVERED the 3rd bullet down it states, Any accumulation of stains or damage, including stains, damage or soil buildup (as well as perspiration,hair, and body oil) that occurs from repeated use, rather than from a particular incident.

  The consumer indicated that the damage occurred while they were on a cruise overseas, spanning a period of time rather than being the result of a single specific incident. The photos submitted confirm the reported damage could not be attributed to one specific incident, rather from repeated use over a timeframe. ServeCo has attached a photo of the chair for reference, as there are extensive scratches throughout the entire piece on every part of the chair. The consumer stated (quote) scratch marks over most of the chair/ all over the chair. ServeCo regrets the consumer's dissatisfaction with the Service Request status but must ensure adherence to the terms and conditions of the Service Contract to maintain the integrity of the process.

  The consumer retains coverage for power/mechanical issues as listed in the Service Contract, with the exclusion of leather repair for any future Service Requests. If the consumer does not want to keep the Service Contract ServeCo is offering a Resolution payout of $125.00. If the consumer chooses to accept this offer, ServeCo will process the check request, and the consumer can expect to receive it within the next 10 days. We understand this may not fully resolve the situation, but we hope it provides some assistance moving forward.

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 21466369
  
  I am rejecting this response because: as I stated I was on a curse for two weeks and my cats were inside my home being tended for by a pet sitter. As far as I am concerned it happened during one occurrence being the time frame in which I left and returned home. I DEMAND MY $270 BACK  that was wasted on the useless Serveco warranty. 
  
   
  ***********************

  

  Business Response

  Date: 03/26/2024

  ServeCo maintains its decision to offer the consumer $125.00 as a resolution for the Service Request. The Service Request failed to meet the qualifications for service as per the reported issues in correlation with the terms and conditions outlined in the contract. We remain committed to resolving issues in accordance with our policies while also striving to address customer concerns in a fair and reasonable manner.

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21466369
  
  I am rejecting this response because: This seems to be an excuse Serveco uses often within these negative posts. I was on vacation when this damage occurred! As far as I am concerned the damage happened during one occurrence while on vacation. If they are not going to honor the warranty then REFUND MY FULL $270 BACK FOR THE LACK OF PERFORMANCE IN REPAIRING MY CHAIR. I am writing a letter to the North ************************* about this activity that serveco has chose to take on those of use who paid hard earned money to get scammed like this.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a Lazyboy dining set last year. It was $10k total with a 10% charge for a warranty that supposedly covers any damage for 5 years. Serveco has additional stipulations that are not on the singed agreement. Seeking repair of damages ************* and gouges that are within scope of warranty. Contacted several times but no action taken besides rejection. Have to call multiple times because no response is given unless prodded.

  

  Business Response

  Date: 03/21/2024

  We regret the dissatisfaction expressed by the consumer regarding their Service Request experience. At the time of purchase, consumers are provided with a comprehensive Service Contract outlining specific Terms and Conditions,Requirements for Service, and coverage details. Notably, under the "What Is Not Covered" section, as outlined in the Service Contract's "General" terms, it specifies any stain or damage of unknown origin.
  
  In this Service Request the damage description provided by the consumer was " unknown, just saw it one day. Based on the description provided, the Service Request was deemed not qualified as it does not stem from a specific incident. It is essential to adhere to the Terms and Conditions outlined in the Service Contract to maintain consistency and uphold the integrity of the Service Request process.

  However, we contacted the consumer and advised we are willing to dispatch a Service Technician to attempt a repair as a courtesy. It's important to note that there are no guarantees the repair will be 100% successful, and this is undertaken with the understanding that ServeCo holds no responsibility if the repair does not yield the desired outcome. The customer has acknowledged and accepted these terms and has requested us to proceed accordingly. A Service Order has been opened and a Service Technician assigned, the consumer should expect a call within the next 48 hours to schedule. 

  Customer Answer

  Date: 05/10/2024

  Purchase a dining room set from ****** in *********, ** in August 2022. Salesperson told me that it is to our benefit to by the extended service pan of 10% purchase price as her experience with a table it was replaced under warranty when issues arose. Table was delivered mid January 2023 In Feb 2024 noted scratch and pits on table top as well as cracking on support legs and laminate lifting on tabletop. April of 2024 tech from furniture repair arrived and said he couldn't fix issue with top, it needed replaced. Never heard from Serveco so contacted 2 weeks later. After getting the furniture repair company to finally submit report, Serveco fraudulent listed the issue as water damage. I welcome an inspection by a third party and have contacted ****** in ********* to escalate the issue since they received the payment for the warranty. I merely want what I paid for.

  

  Business Response

  Date: 05/15/2024

  The service order has been reviewed by the Director of Field Technicians. Although the originally dispatched service technician was not confident in performing the repair, the owner of the service technician company, a skilled wood expert, is confident in handling the touch-**** A new service order has been opened and assigned to this expert.
  

  Please note that the repair/touch-up being offered is a courtesy service only. The consumer has been informed that there are no guarantees the repair will be 100% effective. This is an attempt to repair to the best of our ability, but we assume no responsibility if the repair does not succeed.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21432229
  
  I am rejecting this response because:

  Servco did not address the whole issue with the table. I had to reach out to Lazboy corporate to fix the issue. The table has also lifted laminate which Servco is not willing to fix. A note to any consumer who chooses to buy the extended warranty offered by ******. They do not honor the warranty. It is a bad investment.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The swivel reclining chairs I bought are falling apart I had bought service warranty on them filed warrent on them in November of 2023 and have called several time after filling before service tech came out 4months to be exact the took pictures and stated would send replacement parts waited 1more month called again told it was never fied by service techs did this 3 more times I am getting run around asked for my money back they can keep chairs

  

  Business Response

  Date: 03/14/2024

  ServeCo regrets the delay in processing the Service Request for the Consumer. Unfortunately, the assigned Service Technician encountered unforeseen circumstances beyond their control, which prevented them from completing the Service Request within the designated timeframe. ServeCo has successfully arranged for another Service Technician in the area to address the Consumer's needs. The Consumer has been notified and scheduled for service on 3/17/2024.

  Customer Answer

  Date: 03/14/2024

  I have had the same answer from them over the last 6 month I have called the over the 6 times  telling me they will fix problem but never does so if I seem pessimistic about their answer until I got actual people here fixing it I I won't trust their answer

  

  Business Response

  Date: 03/25/2024

  ServeCo acknowledges the consumer's concerns regarding our updates, given the significant delay in the Service Request process. We want to reassure the consumer that the part was ordered on 3/21/2024 through the manufacturer.Once we receive an update, including an estimated time of arrival (ETA), we will promptly reach out to the consumer.