Complaints

This profile includes complaints for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ServeCo North America has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ServeCo North America

  19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

  
• 

  ServeCo North America

  5 - 740 Huronia Rd Barrie, ON L4N 6C6

• 

  ServeCo North America

  On File with BBB Somerset, KY 42503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a warranty issue with a couch that we purchased at a local la-z-boy store. We were given a warranty that covers punctures, cuts, tears or rips from a specific incident. Now that we are trying to use the warranty they are classifying our issues as an abrasion and they say abrasions are not covered under the warranty. They give a list of issues not covered and it practically contradicts what they say they will cover.

  

  Business Response

  Date: 05/19/2023

  We apologize for the consumers disappointment. The consumer placed a claim advising that they had company over and one of them had a pair of jeans on that had rhinestones on the back which tore the leather when she sat down, on the Left and right seat of the couch and Left and right armrest on love seat. Per the 5 Year Leather Protection Plan What is Not covered: Scuffing or other surface abrasions. As the damages do not fully penetrate the material, this would not fall under the guidelines of what is covered. Additionally, during our re-review of the claim details, the damage also falls into two other categories that make the claim ineligible. These exclusions are noted in the terms of the Contract as accumulation of damage (not a particular incident) under section General and improper use (sitting on arm rests) under section ************* or Misuse.  Thank you, Serveco.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called today 5-15-2023 to file a claim on my furniture for a recent stain from my sons drink 5-8-2023, and my dog yesterday 5-14-2023. With in 30 seconds it was deemed that this was an accumulation of stains, which is false. I have read several other complaints that they have denied as well. You can see the paw print from my dogs as well as the spots from where I attempted to clean the stain with the cleaner provided to me from ******* furniture. This company is a complete rip off. I have only had my furniture since October and they refuse to clean it. They should be ashamed to take peoples money knowing they will not service the furniture when it is needed.

  

  Business Response

  Date: 05/23/2023

  We apologize for the consumers disappointment. The consumer placed a claim advising that her son spilled a drink and her dogs jumped up and got dirt stains on her sofa: While stains from a specific incident would be covered, stains that have accumulated would be deemed ineligible as described in the consumers Service Contract. Unfortunately, since there are many stains on many areas of the sofa,  the claim would be ineligible for service. For the record, other complaints mentioned by the consumer only represent a small percentage of ineligible claims. The vast majority of claims are approved and ultimately accounted for in our A+ rating. Thank you, Serveco. 

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20062180
  
  I am rejecting this response because: the accumulated stains stated by the company were not the concern. The concern was the mud and dark stain from the drink and the dog. It took 20 seconds for the claim to be denied. This is a joke, and I would like a refund of the 300 dollars for this scam of insurance.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/24/2023

  We again apologize for the consumers disappointment. There are multiple stains throughout the sofa and regardless of reporting additional stains, the sofa overall condition is an environment of accumulated stains. Cleaning just a few stains would likely worsen the appearance as there is difficulty in determining where one stains stops and another begins. Unfortunately, the consumers Protection Plan is not a maintenance contract, and our recommendation is to have an overall cleaning performed as would normally be part of the manufacturer's suggested/required maintenance plan. Determining a claim is ineligible for service based on the Contract terms would not constitute a scam. Thank you, ServeCo.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20062180
  
  I am rejecting this response because: so basically you are stating that my couch is no longer available for the warranty. Therefore I would like a full refund of the purchase amount. As you are refusing to ever accept a claim due the couch having stains. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sectional couch was bought from Joybird furniture with a 5-year pet warranty on December 9, 2021. There was damage to the couch base and cushions on April 18, 2023 that would be covered by the warranty. I contacted ******* and explained the situation, a claim was filed and I was directed to ServeCo to arrange the repair. A serviceman from tricounty furniture service was sent to evaluate the couch on May 6, 2023. He came and noted the fabric would need to be replaced. On May 12, 2023 I contacted serveco again because I had received no update on the plans to repair. When I was connected to a member of their team the woman was very rude, said the warranty was non transferable and they would do nothing because the couch was gifted to me, and because the fabric was discontinued and wasnt able to be sent. I explained I had told every person I spoke with that the couch was a gift and in my name, and there was never an issue until I spoke with her. I looked through the warranty info and I could not find anything saying warranty was no transferable. I continued to try and explain the situation and to find a resolution when the person on the other line hung up on me. I would like a replacement sectional for Joybird.

  

  Business Response

  Date: 05/16/2023

  We apologize for the consumers disappointment. The consumer placed a claim advising that there is a pet stain, and while we did send a tech to the home to attempt cleaning, we were not advised that the furniture was purchased as a gift until the BBB complaint. Per the terms of the *************** Pet protection Plan under Additional Terms and Information: You may not sell or transfer Your rights under this Protection Plan to another person. This Plan is not renewable or transferable. Since the current owner did not purchase the furniture or plan herself, Serveco would be unable to proceed. Thank you, Serveco.

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 20053576
  
  I am rejecting this response because: I explained to the serveco staff the couch was a gift before the technician came to look at the couch. I believe they are refusing to service the couch because they said the fabric is discontinued and the whole couch would need to be replaced.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/19/2023

  We again apologize for the consumers disappointment. Management has reviewed the calls and the consumer did not advise that the furniture was a gift. If she had, the consumer would have been told from the beginning that the warranty is non-transferable. We must uphold the claim as ineligible. Thank you, Serveco.

  Customer Answer

  Date: 05/19/2023

   
  Complaint: 20053576
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th 2022 I submitted my claim for my broken couch. The couch was less than a year old at that time. The recliner stopped working. It took over 6 months to get the part and get the first repairman to come out. He said it was the wrong part and had to order another. That took another few months and 2nd repairman came. The new part was also the wrong part. He proved it to me by taking the good part from another one of my recliners and put it in the broken recliner. It worked. He had ServeCo order the new correct part. I have continued since the very beginning to follow up and I keep asking when the part would arrive along with a repairman. Every email I have sent (*25 of them*) they respond with; I'll check on it". It is now over a year and my couch is still broken and I am no better off than a year ago. I have asked numerous times to put me in touch with a manager or have one call me and never have I heard back. I paid over $200 for the policy which includes the needed repairs.

  

  Business Response

  Date: 05/19/2023

  We apologize for the consumer's disappointment, and the delay in the parts. We have reached out to the manufacturer and the store regarding the parts and when they will be shipped. Once we receive their response, the representative will reach out with that update. Thank you, Serveco. 

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 20046102
  
  I am rejecting this response because: Miraculously the part arrived BUT it is the same 'wrong' part as last time. I responded to an email from your parts **** to let them know and once again, no response. 
  
  Sincerely,
  
  ***************

  

  Business Response

  Date: 05/31/2023

  We again apologize for the consumers disappointment. It looks as if the manufacturer inadvertently shipped the wrong part originally and then did not correct their error and subsequently sent the wrong part again. We have since emailed them and have advised for the correct part (seat motor) and demanded shipping urgency. Once that is received by the consumer, they will need to call Serveco for installation at ************. Thank you, Serveco. 

  Customer Answer

  Date: 05/31/2023

  As noted in his last response, they again sent the wrong part. They claim that I will receive the correct part. Not sure when or if it will truly get here along with a repairman to fix the couch. If either 1) the part does not arrive or 2) the repairman claims wrong part again or cannot fix the issue, then I will need to continue with this complaint. As of now, I am in another holding period. Not sure how to respond to the business at this point. Can you please advise? 

  Thank you,

  ********;

  

  Business Response

  Date: 06/21/2023

  We apologize for the consumer's frustration, and the delay in our response.  Thankfully, we were able to 

  locate the necessary part to complete the consumer's repair. A technician will be reaching out to make arrangements for installation. Thank you for your patience. Thank you, Serveco. 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a couch and loveseat set at a local furniture store. We purchased 5 *************** Pet Protection Plan. After some time, there was some damage from a cat scratch. Then the frame broke on the loveseat - the back rest is hanging loose now.After submitting a claim, it was denied. The reason given was that the cat damage was 'accumulated damage', and the broken frame was not covered because the kids were too hard on it.It is very frustrating to be denied the warranty, as the care package specifically states under the 'What is Covered' section that damage caused by pets and breakage of frames, panels or springs is covered.

  

  Business Response

  Date: 05/24/2023

  We apologize for the consumers disappointment. The consumer placed a claim advising there are pet damages on the sofa and loveseat as well as a broken back from rough housing. The claim was deemed ineligible due to an accumulation of damages as well as improper use of the furniture. Per the Protection Plan what is not covered: General Any accumulation of stains or damage, Negligence, misuse, or abuse. Due to the damages, we must uphold the claim as ineligible. Thank you, Serveco.
  

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased furniture from a local furniture store in December 2021. Bought the warranty offered through ServeCo for the seemingly comprehensive coverage that included pet issues. January of 2023 I file a claim for warranty work and it took over a week to hear anything from this company and I only did because I called them. I was told only one person was handling claims so they were back logged. I call weekly asking for updates and ** told the parts are in order. March of 2023 I ask for email communications because I cant always take calls while at work. I ask for contact from a manager and resolution for the horrible experience and delays of processing. Im told mid march, parts are on order and shipping. Late march I reach it again and ** told 3-6 weeks and I should have the replacement part by then. We are past that now and still no communication or update for the shipping information. *** also asked for a refund for the price of the warranty - 5 months and still nothing. Poor communication and poor service. No follow up or resolution.

  

  Business Response

  Date: 05/02/2023

  We apologize for the consumers disappointment and frustration. Although we have had the part on order as stated and the manufacturer has had delays, we appreciate the consumers patience regarding the lack of responsiveness. We have reached out to the manufacturer, and they have advised the part is shipping out in 3 days from today 05/02/2023. When the consumer receives their part, they are to call ServeCo at ************ so we can get their part installed. Thank you, ServeCo. 

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 20006045
  
  I am rejecting this response because: value for money paid isnt there. Service has been terrible and Ive been told these parts would be shipping on a certain date twice now. 
  

  I want my expenses for this warranty refunded. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 05/03/2023

  We again apologize for the consumer's frustration. It is regretful that there have been shipping delays and misinformation from the manufacturer. However, if the consumer is willing to give us just a few more weeks to ship the part, we would love to come through. If not, we would cancel his Plan according to the Plan cancelation option. Thank you, ServeCo.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20006045
  
  I am rejecting this response because:
  What happened to 3 days from 5/2/23?  More lies and misinformation.  I want the replacement items shipped to me so I can have a useable and comfortable couch and I want the cancellation refund.  This run around is ridiculous. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a couch from LaZBoy. They upsold me on a Paws and Claws warranty from ServeCo. I paid an additional $400 for this 5 year warranty. No protection plan outline was given to me, just my receipt for the couch and the warranty. My cat scratched several spots on the couch and ripped the bottom fabric cover - a hole that is now a foot wide and hangs down visibly. I put in a claim online, it asked for one of the documentations to submit to be their "Fabric lifetime plus pet protection plan terms". I had no such document so I got one up from LaZBoy. ServeCo said they would contact me in ***** hrs. No response. The initial email said to use their contact form to follow up. I filled out the contact form. No response. Waited almost 3 weeks before I called them. They denied my claim since I put *** 1st as the date of the damage - I had no idea what the date of the damage was and put in the first of the year as a place holder. Because this damage wasn't within 30 days of the claim input they denied my claim and they only cover "one specific incident, not built up damage", no where on the protection plan does it say this nor was I given this plan to agree to before paying for the plan - nor did I sign any agreement. Pets generally don't just do one major incident of damage, it tends to be built up damage. I cannot imagine that anyone is submitting a claim every time their cat puts one tiny scratch on it. You don't tend to notice the scratches until they have done it several times. I told the representative at ServeCo this and she just kept rudely repeating how my claim would not be covered. I asked if I had actually lied and put the date prior to the submission would they have covered and she stated yes. So, basically by not lying and just putting in a place holder date on an online form my claim was denied and I am out an **** couch plus a 400 warranty that is completely bogus. ServeCo is a total SCAM and no one should ever use them.

  

  Business Response

  Date: 05/02/2023

  We apologize for the consumers disappointment. The consumer placed an online claim advising that her sectional has lots of cat scratch damage plus the under side fabric is ripped and there is a large hole and the fabric is stretched and hanging down. The consumer had advised the damages occurred 01/01/2023, the claim was then deemed ineligible due to accumulation of damages and reporting out of the time frame. Per the Lifetime Fabric Plus Pet Protection Plan under section, REQUIREMENTS FOR REQUESTING SERVICE: Any stain or damage must be reported to SCNA within thirty (30) days of the date that the stain or damage occurred. Notify SCNA by calling **************; also, under section, WHAT IS NOT COVERED: Any accumulation of stains or damage, including stains, damage, or soil buildup, rather than from a particular incident. Therefore, since we are honoring the terms and conditions of their Service Contract Agreement, we do not see where the reference to their Plan being bogus or a scam would be a fair assessment. Thank you, Serveco.

  Customer Answer

  Date: 05/02/2023

  I dont see how I can be held to a service contract that I received 4.5 years after purchasing the warranty. I never signed to those terms and those terms were not given at the time of purchase. The hole in the bottom of the couch was one incident and therefore should be covered even if I put on the wrong date on the online form. 

  

  Business Response

  Date: 05/02/2023

  We again apologize for the consumers disappointment. The store of purchase should have provided a copy of the Protection Plan at the time of purchase. ServeCo does not provide the plans, it is the consumers responsibility to request a copy of the Plan if they were not provided one. We must uphold the Protection Plans Requirements for ******************* as well as the guidelines of coverages and non-coverages. The Protection Plan does not cover the under layment of the bottom of the sofa, it strictly covers accidental damages to the material from a one-time incident. While it is unfortunate the consumer was not given, nor requested a copy of the Protection Plan, we must uphold the claim as ineligible. Thank you, ServeCo.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 20002985
  
  I am rejecting this response because I had no way of knowing there was a specific service contract to abide by until 4.5 years after purchasing it. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/02/2023

   We again apologize for the consumers disappointment; however, the consumer knew they purchased a contract, and a contract is an agreement. Therefore, they are responsible to know and understand what is agreed upon. Lack of knowing is not an element in making the claim eligible. Respectfully, ServeCo.

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 20002985
  
  I am rejecting this response because they are not helping to fulfill their side. They should not partner with a business that doesnt fully inform the consumer (give the terms of the agreement). I was told all pet damage would be covered and at the time assumed it was the furniture company (lazy boy) that I had the warranty with as that is how they promoted it. There was an incident from my pets. Just because I dont know the exact date of the incident doesnt mean I should be denied the claim.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sofa from VanDries Furniture (*** # *******JUWA) in 2020 and purchased a ServCo warranty for $80 at that time. I filed a claim 4/6/23 (well within warranty period) to have the sofa cleaned due to pet urine. I was told that I would hear back within ***** hours. I have made several subsequent attempts to reach someone, both via ****************** to no avail. I have not heard back from anyone. I am beyond frustrated & feel cheated. I can get my sofa cleaned myself. I would like a refund for this useless warranty.

  

  Business Response

  Date: 05/01/2023

  We apologize for the consumers frustration. When the claim was placed, the consumer was advised to send in her receipt, warranty, a photo of the damages as well as an overall photo of the furniture. ServeCo only received the receipt. If the consumer can please send in a copy of her warranty, the photos of the issues and the overall photo to *********************************** we will get her claim processed in a timely manner. Thank you, ServeCo

  Customer Answer

  Date: 05/01/2023

  I appreciate ServCo response & will send requested documentation. Until I filed this BBB complaint, I hadnt been contacted by *******, or asked to send any documentation. I sent the receipt on my own. Also, I had amended my original claim to include 3 cushions & the back of the sofa in an email.

  

  Business Response

  Date: 05/01/2023

  Thank you. Once the documents and photos have been uploaded, the representative with be reaching out. Thank you, Serveco. 

  Customer Answer

  Date: 05/04/2023

  As per response from ServCo, I emailed pictures of the receipt of purchase for sofa, a copy of Fabric Protection Warranty and several photos of my sofa. The urine stains do not show up well in the photos, probably because the color of the sofa. I look forward to ServCos response. Thank you.

  

  Business Response

  Date: 05/04/2023

  We thank the consumer for sending in the requested items. The representative will be processing the claim and reaching out with the update. Thank you!

  Customer Answer

  Date: 05/08/2023

  5/8/23-We received a message stating that a work order was issued to clean the sofa. Thank you ********. No further information was provided - will the cleaning company contact us? Do I contact someone? I would appreciate further details. Thank you.

  

  Business Response

  Date: 05/08/2023

  Hello. The technician companies name is *** Furniture Repair, and they will be reaching out to the consumer to schedule. Thank you!

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2020 I purchased furniture from Joybird Furniture and with that I purchased a Furniture Protection Plan that covered pet damages. On the weekend of March 25, 2023 we had a celebration of life. During the event, someone accidentally left the door to the garage open, and our two dogs, who were in the garage, ran into the house at full speed. They were very energetic and ran and jumped onto the couch, causing a tear in the arm. Our younger puppy also urinated on the cushion of the couch during the commotion of trying to get the dogs back into the garage. We were able to clean the urine stain, but the cushion is now discolored and smells of urine. Later in the evening, after most people had left, the dogs were out and our younger puppy unknowingly chewed on three of the legs while hiding under the couch, most likely due to nervousness from earlier in the day.We Submitted our claim and it was initially denied due to not having a pet protection plan. When we verified that we did in fact have that plan, it was denied as "accumulation of damages". "Pet Bodily Fluids" and "rips and tears caused by pets" are covered items for the protection plan. The statement of accumulation of damage is a scapegoat to not provide any services that were paid for in a non-consumer friendly manner. The policy states that not covered are "Any accumulation of stains or damage, including stains, damage, or soil buildup (as well as perspiration, hair and body oil) that occurs from repeated use, rather than from a particular incident;". This is not an accumulation of damages from repeated use which is also defined as ************ Caused by Repeated Use (Over Time) Stains or damage caused by wear; Pilling, pulls, snags, seam separation, or fraying of fabric; Loose joints; Cracking and peeling." This is from a particular incident which was conveyed to ServeCo and Joybird. I am requesting that the protection plan I paid for is honored and not nit-picked for any reason not to cover damage

  

  Business Response

  Date: 05/08/2023

  We apologize for the consumers disappointment. We are currently looking into options to offer the consumer, and once completed the representative over the consumers account will reach out with an update. Thank you, ServeCo.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/09/2021 warranty is for 5 years. It is a lift chair for my husband who is handicapped. He cannot get up from a regular chair. The remote does not work notified serveco Jan. 13 2023. Have been waiting finally sent something April 3rd not remote. Said they ordered remote next day still waiting said takes 14 to 21 days supposedly but cannot tell me when will come they cannot check on it from supplier. We are very frustrated hoping you can help.

  

  Business Response

  Date: 04/25/2023

  We apologize for the consumers frustration and appreciate their patience. We have reordered the part and it has an ETA of 05/04/2023. It is a self-install part, however if the consumer has issues installing, please reach out to Serveco and we will send an independent technician to assist. Thank you, Serveco

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************