Complaints

This profile includes complaints for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ServeCo North America

  19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

  
• 

  ServeCo North America

  5 - 740 Huronia Rd Barrie, ON L4N 6C6

• 

  ServeCo North America

  On File with BBB Somerset, KY 42503

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with ServeCo NA regarding a furniture piece from la z boy. I was honest about the damage and provided photos. A ServeCo rep called on 07/28/22, was not very helpful and somewhat rude, and advised me my claim was being denied. She then listed all the things which "would be" covered and were far more egregious than what was actually wrong with the item, which was ripping or tearing due to wear. Basically, I am being told if I go spill a bottle of grape juice on the couch and sit on it with a giant sword "BY ACCIDENT," then my item will be covered, but its not covered if I am honest. This service is a joke and I want my money back for the service plan or the item replaced.

  

  Business Response

  Date: 08/02/2022

  
  We apologize for the consumers disappointment. The online claim indicated that in
  at least 3 locations and on 3 different seat cushions, the threading or fabric has come apart. The Warranty states under what is covered: This Protection Plan provides Service for accidental stains or damage from only the items listed in the WHAT IS COVERED section of this Protection Plan for fabric, leather,and vinyl upholstery and solid surface furniture that occurred as a result of a specific incident.   Per the **************** Plus Pet Warranty,under what is not covered: Wear & Tear Damage caused by wear such as, but not limited to, the following: Pilling, pulls, snags, seam separation, or fraying of fabric. Manufacturer Quality Issues: Stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws; Defects in design, materials or workmanship not specifically listed in the WHAT IS COVERED section. Therefore, we will have to uphold the claim as ineligible . Thank you, Serveco
  

  Customer Answer

  Date: 08/02/2022

   
  Complaint: 17636213
  
  I am rejecting this response because: Did they even read what I said?  They didn't provide a response at all, they just repeated what the rep. told me on the phone.  There is no substance to this response at all.  If they do not want to respond substantively, I am going to look into legal action for misrepresenting the protection product at point of sale.  I am attempting to revolve this peacefully but will take it further if need-be.  To be *****, this is a ******** service which covers nothing likely to occur.  Every situation the rep. presented to me which would be 'covered' would be an absolutely ridiculous and unrealistic occurrence.  I'm being nice getting BBB involved.  Trust me, I will go much further.  Acknowledge and take responsibility.    
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 08/03/2022

  
  We are very sorry for any confusion and or disappointment regarding the outcome of this consumers claim. The consumer reported that they were experiencing fabric/threading coming apart in 9 different areas of their sofa. The cause reported was from use. As described in the Service Contract that they received at the time of purchase, their Plan only covers accidental damage from a specific incident, although covers a minimum of 36 different damages for fabric, leather, and wood. The damage described by the consumer is consistent with either defects in materials and/or wear and tear caused by repeated use (over time), both clearly defined as non-coverage in their Service Contract.Therefore, our conclusion to determine that this claim is ineligible for service is reasonable and not in any way a misrepresentation.  Thank you,ServeCo  
  

  Customer Answer

  Date: 08/06/2022

   
  Complaint: 17636213
  
  I am rejecting this response because: ************ was explained and sold far differently to me at the point of sale in the ******** store.  I was misled and lied to.  I would like like a pro-rated refund and cancel this "service."  
  
  Sincerely,
  
  *****************************