Extended Warranty Contract Service Companies
ServeCo North AmericaHeadquarters
Reviews
This profile includes reviews for ServeCo North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 494 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEric
Date: 06/11/2025
5 starsEric
Date: 06/11/2025
My experience was great and very quick too. I believe the gentleman that helped me was named ***. Anyway, he was extremely professional and very helpful. Thanks.
ServeCo North America
Date: 06/12/2025
Thank you for your kind feedback! We're glad to hear your experience was quick and positive. We appreciate you taking the time to share your experience and are always here if you need anything in the future!Review fromAshley
Date: 06/11/2025
5 starsAshley
Date: 06/11/2025
I was fortunate enough to get ****** on the phone when I called to inquire about the status of my service request. She was patient, informative, pleasant, and, made it a really enjoyable experience. She understood my inquiry and even apologized for their tardiness, which I do not believe there was any. It is very rare to get somebody in customer service, who deals with complaints and issues on a daily basis with such tact, courtesy politeness, and kindness. Thank you, ******!ServeCo North America
Date: 06/12/2025
Thank you so much for your kind and thoughtful review! We're thrilled to hear that ****** provided such a positive and helpful experience. Were proud to have her on our team and will be sure to pass along your praise. Providing courteous, informative, and empathetic service is what we strive for every day, and its wonderful to know ****** made such a strong impression. Thank you again for taking the time to share your experience!Review fromJim
Date: 06/10/2025
5 starsJim
Date: 06/10/2025
The guy I spoke to was very knowledgeable. Fixed my problemServeCo North America
Date: 06/12/2025
Thank you for your kind words! We're glad to hear that our team member was able to resolve your issue and provide knowledgeable support. We appreciate your feedback and are always here if you need further assistance.Review fromAndrea S.
Date: 06/03/2025
5 starsAndrea S.
Date: 06/03/2025
Great job very helpful He walked me through the procedure carefullyServeCo North America
Date: 06/04/2025
Thank you so much for your kind words! I'm glad we could walk you through the procedure and make things clear and helpful. If you ever need anything else, don't hesitate to reach out!Review fromTim R
Date: 06/02/2025
5 starsTim R
Date: 06/02/2025
They fixed my new mattress firm sleepy elite mattress space remote with a three minute phone call. Great job.ServeCo North America
Date: 06/03/2025
Thank you for the great feedback! We're happy to hear that your Sleepy Elite mattress remote issue was resolved so quickly and easily. Its always our goal to provide fast, effective support, and were glad we could help. We appreciate your kind words!Review fromJoseph W.
Date: 06/02/2025
5 starsJoseph W.
Date: 06/02/2025
The support technician was very helpful in resolving my issue right away.ServeCo North America
Date: 06/03/2025
Thank you for your feedback! We're glad to hear our support technician was able to assist you promptly and resolve your issue. Providing efficient and helpful service is always our goal, and we appreciate you taking the time to share your experience.Review fromCheryl B.
Date: 05/29/2025
5 starsCheryl B.
Date: 05/29/2025
I have been more than pleased with the service ServeCo has given me with our claim. Every representative from this company has been very kind, understanding and professional, especially ****. I highly recommend this company and strongly suggest all customers put their trust in this service.ServeCo North America
Date: 06/03/2025
Thank you so much for your kind words and for taking the time to share your positive experience with ServeCo. We are thrilled to hear that our team, especially ****, was able to provide the support and professionalism you deserved throughout your claim process. Your recommendation means a great deal to us, and we truly value the trust youve placed in our service. If there's ever anything more we can do for you, please don't hesitate to reach out.Review fromSarah J
Date: 05/25/2025
1 starSarah J
Date: 05/25/2025
If I could leave zero stars, I would.I purchased an extended warranty for our ******** sectional. Unfortunately, we had to file a claim when the electronic component of our recliner failed, leaving the recliner permanently in an out position.I submitted a claim on March 3rd. They responded on March 6th saying they needed additional photos. I sent them immediately. It took them over TWO WEEKS to respond and say they needed pictures that were already sent to them. Again, I sent them the requested photos. It took them slightly less time (10 days) to say that they needed the same photos again. And once again I submitted the photos.On April 4th, over a month after my original claim (mind you, my recliner has been permanently up this entire time) they finally approved my claim! Hooray! I was told to have patience as the time to complete the claim varies.On May 14th, nearly SIX WEEKS after they approved my claim, I received a request for, you guessed it, the same photos I've submitted nearly a half-dozen times by ****** this point, I'm done. They clearly don't want to hold up their end of the bargain, fulfill their contractual obligations, and repair my broken furniture. They are scammers, con artists, and a complete waste of your money. I'm now looking to get this problem resolved independently since ServeCo is incapable of doing so. Hopefully my recliner will be functioning again before the three-month ***** Thanks for nothing, ServeCo!ServeCo North America
Date: 05/28/2025
Were truly sorry to hear that your experience has not met your expectations. At ServeCo, we strive to provide timely and effective service, and we understand how frustrating delays can be especially when it involves needed repairs.Regarding your case, in order to proceed with ordering the required part, we need the *** number from the manufacturing tag. We did receive the photos you submitted, but unfortunately, they were too blurry to make out the necessary information. This has been the reason for our repeated follow-up requests, not a delay in effort or action on our ******* move forward as quickly as possible, we welcome you to email us the *** number if you're able to read it directly from the tag. If you're unable to do so, were more than happy to dispatch a technician to obtain the information for you.We sincerely appreciate your patience and hope to resolve this for you soon. Please feel free to reach out to us directly so we can assist you further.Review fromPatricia J.
Date: 05/22/2025
1 starPatricia J.
Date: 05/22/2025
Spoke with then on the 13th of May , not another word ! ******** firm really doesn't care about their customers once their paid with their final sale contract! Now I know why it's a final sale ! Then your farmed out to this company !ServeCo North America
Date: 05/27/2025
Thank you for reaching out, and Im truly sorry to hear about your frustration. We understand how disappointing it can be to feel unsupported after a purchase, and we appreciate you taking the time to share your *********** clarify, the adjustable base you received is designed to be operated via a tablet rather than a traditional remote. As part of the purchase process, the store is responsible for setting up the base and walking consumers through how to use the tablet. In fact, consumers are asked to sign a form confirming that they understand how to operate the system during the delivery and setup.We understand this might not have been clearly communicated at the time, and we apologize if the handoff between the store and service support was not as smooth as it should have been.We attempted to reach you via phone but had to leave a voicemail. If you're still experiencing issues with your base or need further assistance with the tablet setup, please dont hesitate to reach outwell be happy to reach out to the store on your behalf.Review fromLori E
Date: 05/15/2025
1 starLori E
Date: 05/15/2025
If I could rate them 0 stars I would. I purchased the "anything and everything is covered" extended warranty for my recliner sofa. While doing spring cleaning, I noticed a 4 inch slice in the fabric. I have no idea how it happened. I contacted ServeCo and submitted a claim. Not only did I NEVER get a call back, when I was finally able to talk with someone, they told me the claim has been rejected because I didn't know how it happened. Totally unacceptable, especially since the warranty states everything is covered no matter what. Do NOT purchase an extended warranty from this company. They are a fraud.ServeCo North America
Date: 05/19/2025
We understand how frustrating it can be when damage is discovered unexpectedly, and we sincerely regret any inconvenience the consumer has experienced. That said, we do want to provide clarification regarding the coverage terms of the Protection Plan.While we strive to assist all our consumers wherever possible, we must also remain consistent in following the terms and conditions of the warranty in order to ensure fairness to all plan holders. Specifically, under the "Whats Not Covered" section of the Protection Plan, it clearly states that any stains or damages from an unknown origin are not eligible for coverage. This includes situations where the consumer is unsure of how the damage *********** this case, because the cause of the 4-inch slice in the fabric could not be determined, the service request unfortunately fell under this exclusion. We understand the consumers disappointment, but our team must adhere to the plans guidelines in reviewing and processing all claims.Please note, the Protection Plan remains active and in effect. The consumer is welcome to file future service requests, provided they fall within the scope of coverage outlined in the terms and conditions.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.