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Business Profile

Liquid Filters

Berkey Water Filter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Filters.

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Shirley C

    Date: 04/18/2023

    I purchased the Travel Water Filtration system in October 2022. It was put on a closet shelf due to moving out of my residence. I finally opened the box in March 2023 to give it a trial run. One of the two brand new black filters didn't pass the red dye test at all. Also, I noticed a terrible odor in the filtered(?) water in the bottom of the unit. I tracked it down to two black rubber washers. I am passed the refund period, but have never even used it. I don't trust the purity of the water. Expensive *******

  • Albert C

    Date: 02/25/2023

    My filter is under warranty I bought it brand new 6 months ago just opened it last week .the cheap plastic threads are stripped on the filter .I called Berkey they said no problem we will send u a replacement .we will send u. A email fill out the form and it will be on its way.well I didn't have my receipt I called them back and they would not do anything without it. So often searching long and hard on credit card history I found it. Called them back now they won't send it unless I send them money.im very disappointed in this company.they don't honor their warranty.and now it's the same as not having a filter because it won't tighten and water leaks through without going through the filter.they need to send me a replacement filter asap and stop giving me a hard time.buyer beware .

  • Susan F

    Date: 01/19/2023

    I purchased the Berkey travel size filter system during lockdown for home use. One of the 2 black filters was pieced together from 2 halves and a bit taller. In normal circumstances, I would have sent them back and requested a perfect pair, however I like to support companies especially throughout the hardship of pandemic. Filters are supposed to last for ***** gallons, but failed completely after about 150 gallons, outside of the warranty period. Ordered replacement filters, as my bad for not contacting Berkey sooner when they were still under warranty. The wingnuts and/or screws on replacement filters were defective. Sent them back. Second replacement filters would not prime AND one of the wingnuts was defective. Tried to send them back for another replacement, but they are out of stock. Gave up and sent second set of filters back.Berkey did not acknowledge having sent defective products, only accepting them as a 'return' and charged for shipping them back.I do not recommend the product or the Company.

  • Arvilla B

    Date: 09/20/2022

    I wish I had read these reviews before I ordered my berkey bundle. They did not sent everything - no filter priming kit or the priming button. The product is worthless without these items. I have left several voice mail messages and several emails - no response except automatic email reply that it was forwarded to the shipping department. This is by far the worse customer service I have ever experienced. With such a top rated product you would think they would care. BEWARE!!!I contacted my bank and am disputing the $345 I paid.

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