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Business Profile

Online Retailer

Feeder Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order Tuesday 8/13. After 2 weeks I decided to email said company about an update on my order. After no response I decide to email again after now 3 weeks. It's comming up to 4 weeks now with no updates, I'm unable to cancel my order as the website says it's in its "final stage of processing". It has been saying this from the time I ordered. The number listed for this business is also invalid! It has been like pulling teeth to get any answers on this.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered feeder rats that i never recieved phone number is invalid and they dont return email

  • Initial Complaint

    Date:07/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a big shipment of frozen feeder rats from FeederSource's website. They took my money but never sent the rats. It's been two months as of this complaint and it's still listed as "processing." However, because it's listed as processing, I can't cancel it or get a refund.

    Business Response

    Date: 07/13/2024

    Hello *****,

    can you send me the order number so we can further look into this for you.  Our current payment processor (Global) is not allowing us to receive the payments.  It is all going into a "processing" status without releasing any funds to **.  

    We are in the process of canceling our service payment provider and switching to PayPal.  We have not received funds from global payments.  I till try to pull up your order to see what we can do for you, as we move away from this payment processing network.

    Customer Answer

    Date: 07/15/2024

    My order number was *****. I already tried emailing the company (11 June 2024) and received no response. 

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an order of frozen feeder rats and frozen feeder chickens from Feeder Source at a local Repticon show on 01/08/2023. I forgot to pick the order on my way out. Once I got home I realized I did not have my order. I emailed them seeing if they could give me a refund. They did not respond back. I was only able to find one phone number to their office in *********,**, but cannot get through it says the number isn't available. This is horrible customer service and I will not buy from them again.

  • Initial Complaint

    Date:06/15/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I purchased an order of frozen feeder rats ($50) from Feeder Source at a local Repticon in *******, ** on 5/29/22 and forgot to pick them back up on our way out. Once we got home and realized we forgot our order, I emailed them hoping they could ship. They responded on 5/31/22 saying that they could ship to our address, and sent a $20 invoice for us to pay to cover shipping. I paid the invoice and was told they would ship our order the following Wednesday or Thursday, and we would receive the next day. On 6/10/22, after still having not received our order, I emailed them to get an update or not on whether or not they had been shipped but got no reply. I was only able to find one phone number to their office in *********, but cannot get through since it says the number isn't available. I need to contact them and just request a full refund. I have since then read many reviews from others who paid and never received orders from Feeder Source. I am so frustrated over wasted money and having no food for my animals for the time being. This is awful customer service and I will not buy from them again.

Feeder Source is NOT a BBB Accredited Business.

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