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Business Profile

ATVs

Extreme PowerSports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in ATVs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a *** ** ***** XXX XXXX on April ******** When purchasing this bike it had 4550 miles.This bike now has 5000 miles.Because I purchased this bike from a private owner I decided to have it completely serviced on June ******* at Extreme Powersports. Picked the bike up on June ******** While riding notice blinker and lights were not working.I also notice the brakes being very soft.I Returned the ***** to Extreme Powersports.On July ******* Decided to ride the ***** on July ******** Not even two blocks from my home the entire bike shut down in the middle of the highway, leaving me stranded. I walked around the ***** I noticed wires broken and tangled in the right tire well, Once again I had to return the ***** with towing expenses. Picked the ***** up on July ******* test drove the bike I then complained of a burning smell manager comes out and assured me it was nothing.On August ****** took the bike out for a ride notice a burning smell and a clicking noise so I returned the bike once again, now to be told the transmission was completely gone it was bone dry. I just could not believe what I was hearing, this bike had no leaks ,no accidents, no major problems, I simply wanted a simple maintenance check ...this company had totally destroyed my bike..according to manuel transmission service is not yet required .now their saying its my fault.The guy that previously own this bike explained he should have warned me about this company. I honestly thought this was a reliable company. People Please Beware

    Business Response

    Date: 10/06/2022

    Business Response /* (1000, 10, 2022/09/27) */
    We have made repairs to Ms. ********' vehicle and we ended up taking it on trade towards a new machine. I believe we have a satisfactory resolution. Thank you.

Extreme PowerSports, Inc. is NOT a BBB Accredited Business.

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