Complaints

This profile includes complaints for InComm Financial Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

InComm Financial Services, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  InComm Financial Services, Inc.

  2525 Williams Rd Columbus, GA 31909-5601

  
• 

  InComm Financial Services, Inc.

  PO Box 826 Fortson, GA 31808-0826

  
• 

  InComm Financial Services, Inc.

  160 Rhodes Dr Hamilton, GA 31811-3522

  
• 

  InComm Financial Services, Inc.

  6100 S Old Village Pl STE 200 Sioux Falls, SD 57108-2106

• 

  InComm Financial Services, Inc.

  6100 S Old Village Pl STE 200 Sioux Falls, SD 57108-2106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vanilla Gift card for $300 on August **** and went to the website noted on the back of the card to check the balance. When the website said the card was invalid I called the number and the balance was correct. When I went to use the card the next day I only had a $10 balance. The card had two fraudulent transactions that were made within 2 hours of me purchasing the card. I filed a complaint on the **** and was told that it could take 90 days to investigate even though I provided everything. Through my research I found out that they are aware of their security issues with this card and balance website but continue to take consumers money. I do not want another card issued to me as that one will not be secure either. I want a refund.

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 8, 2022/09/22) */
  September ********
  
  *****************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. ******'s Vanilla Visa Gift Card.
  
  Ms. ****** initially contacted our office on August **, 2022, disputing transactions in the amount of $**5.00 made to her card by the merchant************************* We have resolved this dispute in favor of Ms. ******. A replacement card in the amount of $**5.00 was expedited via ***** to the address she provided on the complaint. We contacted Ms. ****** via email advising of this information.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  
  InComm Financial Services, Inc.
  
  ********************************************************************

• Initial Complaint

  Date:08/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought Vanilla Visa gift card that doesn't work. A couple of number have been scratched out. This also happened to my mom. The lady at ***** tried scanning our cards they don't work. We want new cards our refunds.

  

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 8, 2022/09/12) */
  ****************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We investigated the issue with Ms. *******'s Vanilla Visa Gift Card.
  
  Unfortunately, Ms. ******* was a victim of a form of fraud known as package tampering. This means that her card was fraudulently compromised prior to activation. Our fraud team continues to investigate this issue. As standard procedure, we requested documentation to research the issue. The requested documents were received on August *** 2022. A replacement card is being issued to her for the amount of $100.00. We have communicated this information to Ms. ******* via email.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  InComm Financial Services, Inc.
  *******************************************************************

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vanilla star gift card at my local ****** ******* store for $24.95 which included the $4.95 service fee. I got home tried to use it and it didn't have enough money available for use when I just purchased and loaded $20.00 onto it for online use. I called the toll free line and spoke with a representative and she said I had to call back tomorrow to file a complaint. I asked to speak with her boss and another guy got on and said there was nothing that could be done I have to call back in eight business days and they will investigate. I don't know how my card number was compromised prior to loading the brand new visa gift card but they stole $24.95 with no return and continue to sell these cards. I just want my $24.95 returned

  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 8, 2022/09/09) */
  ****************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with Ms. *********'s Vanilla Visa Gift Card.
  
  Ms. ********* initially contacted our office on August *** 2022, to dispute unauthorized transactions in the amount of $19.98 made to her card by ****** ************* At the time, the charge was still pending, at the time of her call and we advised her to call the charge settled. She called back and a case was opened. A chargeback was submitted in an attempt to recover funds from the merchant on her behalf. As of September ** 2022, this case was resolved in Ms. ********* 's favor and we have expedited a replacement card in the amount of $20.00 to the address provided. We have emailed Ms. ********* to advise of her case resolution.
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we *** be of further assistance in any way.
  
  Sincerely,
  
  
  
  Complaints Research Team
  InComm Financial Services, Inc.
  *******************************************************************

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At ****** on *********, 2022, I purchased a ******* **** gift card in the amount of $300 at a ******* store located at **********************************. I immediately called the gift card's customer service number to activate the card but was told by an automated message that the retailer puts a 1 hour hold on gift cards. I waited another couple hours before attempting to activate the card on *******'s website. At this point, I was told the balance of the card was $0 as the entire amount had already been spent at **** at ****** - the exact moment the funds became available for use. I called the ******* customer service number and was told I had to wait 72 hours for the purchase to go through as it was still only a pending charge, before I could file a dispute. On *********, I called back and was given a case number -********* - and told I would be receiving an email from the company shortly. I was also told that if I hadn't heard back within 10 business days, to email this address - ***********************. This weekend I sent an email to the above address but did not receive a response so I called the customer service line again. At this point I was told the last agent I spoke with had added an additional "m" to ".com" in my email which is why I never received an email. I was also told this email would contain a dispute letter I would need to fill out then wait another 10 business days before attempting to contact the dispute department. I was told I would receive an email shortly, which I have still not received and I simply cannot afford to continue waiting for this company to reload the card or send me a new card. I have researched this issue and have found many stories exactly like mine and it doesn't seem anyone is being refunded for their trouble.
  

  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/17) */
  ***********************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. ******'s ******* **** Gift Card. Thank you for taking the time to make us aware of the issue.
  
  After researching this inquiry, we found that Ms. ****** filed a ************************************ Compliant on *********, 2022. We responded with the attached letter.
  
  Ms. ****** initially contacted our office on *******, 2022, disputing an unauthorized charge made to her card. Because the transaction was pending, a dispute was not opened until *******, 2022, after the charge settled to the account. As standard procedure a dispute packet was emailed to the address she provided; however, we found that there was a typo with the email address which led to a delay in Ms. ****** receiving the documentation. We are truly sorry for this error and appreciate it being brought to our attention. The completed documentation was received on *********, 2022, and the dispute has been finalized in her favor. A replacement card for the amount of $300.00 is being issued to her at the address provided in the complaint. We have communicated this information to her via email.
  
  Thank you again for bringing this to our attention. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  
  
  Complaints Research Team
  InComm Financial Services, Inc.
  *******************************************************************

• Initial Complaint

  Date:08/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought $290.00 Vanilla Visa Gift Card on ********** at ******************************************** I tried to use the card today to buy somethings for my son at the store but the card was declined ,I was told that there is no money on the Vanilla visa gift card i bought with cash of $290.00, I checked the balance on the card immediately to be sure and i discovered that the card is empty and there is no money on the card. I called the vanilla visa gift card customer care severally but no respond till this moment. This is the only money i depend on to survive with my son but three is no money on the card again. I have no money with me to feed myself and my son this weekend. Please i want my money to be send back to the card so i can use the card. please don't scam me and my son this is too much money for you to take from us.
  

  

  Business Response

  Date: 09/08/2022

  *******************************************************************************************************************************************************************************************************************************************************
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Mr. ******' Vanilla Visa Gift Card.
  
  Prior to this complaint, we had not heard from Mr. ****** regarding this issue. Mr. ****** is disputing a transaction totaling the amount of $290.00 made to his card by the merchant*********** We have resolved this dispute in favor of Mr. ******. A refund check in the amount of $290.00 will be issued to the address he provided in his complaint. We attempted to contact Mr. ****** via telephone, but we were unsuccessful. A voicemail was left advising him of this information.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  
  InComm Financial Services, Inc.
  
  ********************************************************************
  
  
  Consumer Response /* (2000, 10, 2022/09/07) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company sent me an email and promise to send me a check of $290.00 for refund but i have not received the check yet as promised. I am still waiting to get the check in the mail from them

• Initial Complaint

  Date:08/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had several Vanilla Visa gift cards that I bought and then they were lost. I lost my phone and my wallet which contained my Vanilla gift card in my wallet. Yet they refunded me for one of the cards and the others not. dispute is for 2 separate disputes are XXXXXXXX and XXXXXXXX. the dispute for XXXXXXXX you guys sent me a replacement card for card ending in **** which I specifically stated in the dispute packet that I wanted a refund check. So cancel the replacement card and send me a refund and I am here to provide proof that I was in ******* ******* when these cards were missing. I never gave anybody authorization to use my card and I was in ******* ******* and I'm going to submit
  a utility bill which shows during that time that I was in ******* ******** So I want these disputes appealed because I never made these transactions. Below a screenshots of my utility bill showing evidence I was in ******* ******* when these things took place

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 8, 2022/08/26) */
  **********************************************************************************************************************************************************************************************
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. ******' Vanilla Visa Gift Cards.
  
  We regret that Ms. ****** is unsatisfied with the resolution of the dispute. A refund check was issued on August **, 2022 in the amount of $330.00 to the address she provided our office.
  
  For the additional for card ending in ****, we found that the transaction in question was a card present transaction. Additionally, we do not have recovery rights to attempt to recover the funds on her behalf due to the transaction being card present. We contacted Mr. ****** via telephone advising of this information.
  
  We sincerely apologize for any inconvenience this matter has caused. Please call us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  
  InComm Financial Services, Inc.
  
  *********************************************************************
  
  Consumer Response /* (3000, 10, 2022/08/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is a poor answer. Just because the card was present at a merchant doesn't mean it wasn't unauthorized. I have had issues before or a card was used at a physical Merchant and you guys still recovered it. I want you guys to contact the merchant again or just give me a refund check for all the disputed amount. You people pick and choose what you want to refund because if I told you that my wallet was lost and it had my two cards in there the only way they can use the card is by presenting it physically at the merchant. You people are going to receive a lot of negative reviews for me until you solve this issue a card being present doesn't mean it wasn't unauthorized that's not even a good excuse and I want my full money back because I've been waiting for over 3 months
  
  
  Business Response /* (4000, 14, 2022/09/15) */
  ************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Mr. ******' response to our letter.
  
  As previously stated, the transaction in question was a card present transaction. Any problems or disputes there are regarding a purchase should be addressed directly with the Merchant. We do not have any chargeback rights to attempt to recover the funds from the merchant on Mr. ******' behalf. We contacted Mr. ****** via telephone advising of this information.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  
  *****************************************************************************************************

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Visa Vanilla Gift Card. Within a day, I found that someone had used up the remaining balance on the card. I never shared the card info with anyone. When I tried to contact the company, they told me to call again in a week to dispute the fraudulent transaction. I called the next week, and they refuse to help me, and said they'll investigate the fraudulent charge, but it will take months for me to receive the stolen money, if I receive it at all. It seems most people in my position, from research, never received the money that was stolen from them, and that Visa Vanilla just ignores them.

  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 8, 2022/08/26) */
  ***************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. **********'s Vanilla Visa Gift Card.
  
  Ms. ********** initially contacted our office on August ** 2022, disputing a transaction in the amount of $70.28 made to her card by the merchant ************** We have resolved this dispute in favor of Ms. **********. A replacement card in the amount of $139.77 will be issued to the address she provided on the complaint. We attempted to contact Ms. ********** via telephone, but we were unsuccessful. A voicemail was left advising of this information.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  
  InComm Financial Services, Inc.
  
  **********************************************************************
  Consumer Response /* (450, 10, 2022/09/06) */
  ***********************
  
  hi, i was just contacting to update my case because the business did respond to my complaint and my issue has been resolved. thanks!

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On ******** my husband got me a Vanilla Visa gift card for $100. He gave it to me on Christmas Day. A week later I tried to use it and found out someone got the card number right after my husband bought it at **** in ******** I called Vanilla and they told me I had to file a claim. I did that same day ******* I got an e-mail soon after saying that got it. I would call monthly to check on status and would be on hold for hours to hear the same things we are working on it/It takes time/ We are busy/I will call you back/Etc. They would transfer me to person after person. On ******* I got a e-mail saying that they reviewed my case and they would send me a new card in 7-14 days. I got the new card and went to use it and would not work. Call them and they said that someone had the same card and I would have to file a new claim and would take 3 more months. I have not got new claim paperwork and have called 2 time and I am getting the runaround again. This whole process has been very upsetting. I feel like they have my money and I was ripped off and now I am being scammed.

  

  Business Response

  Date: 09/09/2022

  *******************************************************************************************************************************************************************************************************************************************************
  Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with Ms. ******'s Vanilla Visa Gift Card.
  
  Ms. ****** initially contacted our office on January *, 2022, to dispute unauthorized transactions in the amount of $100.00 made to her card by the merchant ************************. As standard procedure, we sent a dispute packet, and we received the forms back. Ms. ******'s case was resolved in her favor and have issued refund check to the address provided. Please allow seven to ten days for receipt of refund. We left a voicemail to advise Ms. ****** of her case resolution.
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  
  
  Complaints Research Team
  InComm Financial Services, Inc.
  *******************************************************************
  
  
  Consumer Response /* (2000, 12, 2022/09/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on ****** I purchases a Vanilla Gift Card from a ********* in ****** *******. I put 300.00 on there to pay my rent. When I got home to activate my card it showed me I had 300.00 in my balance. Then I went to pay my rent and got a message from the card saying the card number is invalid or restricted. I didn't set up any restrictions and the number was correct so I knew something wasn't right about the card. I then called Vanilla Gift card Customer Service and waited for an hour before anyone answered. I told them my card isn't working they checked into it and said someone made a purchase for 299.00 at ********* I told them that's fraudulent and I did not authorize that purchase. They said to call back in 2 days and if the purchase goes through they will start a case on it to see if it is Fraudulent. I told the csr you don't need to wait for anything I am authorizing you to stop it now. They said No and call back in 2 days. So I called back in 2 days they still had no more information for me. I asked for a contact number for Puma.com and they said they don't have it. I said then how are you going to help me with no clues???. They said their investigation department will figure it out. I said how long does that take? the CSR said up to 90 days! I told them that is entirely unacceptable, I have rent to pay and now I can't pay it because your company wants to take their time for 90 days to find fraudulent activity its ridiculous!!. This whole thing seems fraudulent to me i believe the company has inside hackers using people's information to make purchases once the customers activate their card and then it shows up as restricted in the system. I feel I am the victim of fraud at Vanilla Gift Card and i want all my money back ASAP and this company reprimanded heavily for this huge inconvenience. Vanilla gift card contact is ************* located in ******* ******* XXXXX. I believe this company is fraudulent and making people wait months before they issue refunds.

  

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 15, 2022/08/26) */
  ****************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with Ms. ******'s Vanilla Visa Gift Card.
  
  Ms. ****** contacted our office on August *, 2022, disputing unauthorized transactions on her Vanilla Visa Gift Card. As standard procedure we requested documentation. The dispute has been found in her favor. A replacement card in the amount of $300.00 is being sent to the address provided in the complaint via expedited shipping. An email was sent on August***, 2022, with this information.
  
  Additionally, all of our calls are recorded for quality assurance. We will review Ms. ******'s interactions with customer service, and if her calls were not handled with the appropriate level of care, we will take corrective action to ensure better future results. We would like to thank Ms. ****** for bringing this matter to our attention.
  
  We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions or if we may be of further assistance.
  
  Sincerely,
  
  Complaints Research Team
  
  InComm Financial Services, Inc.
  
  ********************************************************************
  
  
  Consumer Response /* (2000, 17, 2022/08/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June *** 2022 I purchased a Vanilla Visa card in the amount of $205.95. At the time of purchase there was an error activating the card. This was a gift and when the person tried to use it, the card was declined.
  
  I contact Vanilla Visa customer service on **** and provided the necessary documents (receipt showing the error, copy of Visa card, my drivers license as instructed.
  
  Since ******* I have called their customer service center on ***** ***** ***** ***** **** (emailed documents again) and ***** Each time I am told it's being reviewed and call back within 24/48 hours.
  
  All I'm requesting is that they activate the card. I believe I am being scammed and this will never get resolved.
  
  FYI..The call center is not located in the U.S. I have gotten agents from India and Asia.

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, **, 2022/08/19) */
  ************************************************************************************************************************************************************************************************
  
  Receipt of the above styled inquiry is hereby acknowledged. We investigated the issue with Mr. *****'s Vanilla Visa Gift Card.
  
  When a card is purchased, the point of sale triggers the activation of the card. There were no attempts made to activate this card. Unfortunately, we are unable to locate any evidence this card was ever given any value. As standard procedure we requested documentation from Mr. ***** so we could research the issue. The requested documentation was received on July **, 2022; however, the case was mistakenly closed before the card was activated which led to a delay in resolving the case. We are truly sorry for this error. Mr. *****'s card has been activated and he has since been successful in spending the funds.
  
  We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please contact us if you have any questions, or if we may be of further assistance in any way.
  
  Sincerely,
  
  Complaints Research Team
  InComm Financial Services, Inc.
  *******************************************************************
  
  
  Consumer Response /* (450, 15, 2022/08/23) */
  Good morning,
  
  Thank you for the follow up email. The claim against Visa Vanilla Gift Card has been resolved and they activated the card for the $200 purchase price.
  
  Respectfully,
  
  ************************