Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2020 ***** ******* in for two service recalls. However, when I picked up my car, I encountered a problem with the sliding doors. They unexpectedly came open and would not shut properly. Despite this issue being unrelated to the initial recalls, the service center refused to take responsibility.
  
  I can confirm that the sliding doors were not problematic when I brought the car in for service. In fact, the service technicians opened the sliding door and asked me to remove items from the backseat and back area as they needed access to perform the services from the back to the front. They even conducted a thorough video inspection of the entire car, including the opening of all doors.
  
  During the visit, the service center informed me that I also needed an oil change and new clamps for the front end, costing a total of $1035. However, they later told me that they couldn't perform the recall on my car that day because it had been upgraded to a handicap accessible vehicle. It is important to note that they were aware of this upgrade when I brought in my vehicle, and they kept my van for two days.
  
  Regrettably, I had to drive home with the sliding doors open, continuously sliding back and forth, due to the service center's refusal to address the issue promptly. Despite my frustrations and attempts to communicate my concerns, the general manager Ken declined to speak with me about the situation.
  
  Please let me know if there is anything else I can assist you with.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past I've felt you could rely on a Honda dealership to sale you what they promised., I was wrong. I purchased an automobile from Autonation in December. It was a present for my wife. I originally arrived there looking for a 2016 Honda Odyssey that I saw online. I was interested in this car because the maintenance record was provided online.
  When I arrived there, I asked for the 2016. I was told that there was a 2015 Odyssey with less miles 102,000. My wife asked to see the maintenance records and she was shown one. We asked if the last maintenance was performed. We were assured it was. BEFORE the first payment was made, I had to take the **n in. (Electronic Sensor)They asked about the **n's maintenance. They could not find the record my wife was shown. Luckily, I purchased a maintenance plan. If not, I would have been out of pocket well over $1,200.00. Yesterday it was the alternator/battery. According to ******* ***** the timing belt maintenance has not been performed this costs $1,600 because the water pump, serpentine belt etc. is replaced. This is a 90,000-100,000 mile maintenance.
  I called AutoNation and asked why they LIED. The person I spoke to claimed the timing belt is due at 105,000. I don't know what made me more upset this random number, or his insulting my ability to read the maintenance checklist. Honestly, I should have walked away when he failed to add in my Military discount. But they had already somehow pulled my credit multiple times via their finance companies. I knew that **** would give me the loan. I have found that this dealership has had more than one complaint. If this cannot be resolved, I will have to report this dealership to the ** as problematic.
  Autonation already has the supporting documents. The maintenance plan is through their dealership. They failed to clear the last owners information from the GPS. It had/has their address as home.

  Business Response

  Date: 03/22/2023

  Mr ****** purchased a pre owned vehicle from us that was sold As Is.  He did purchase an extended service agreement at the time of his transaction.  When we sell a pre owned vehicle, we do a safety inspection on all of our units before they are sold.  Regarding the maintenance on his timing belt, that is what's suggested, but not mandatory, seeing nothing was wrong at the time of inspection.  As far as his military discount, Honda does have a military incentive, but unfortunatley, it's on new vehihcles financed  through ******** ***** *********.