Complaints

This profile includes complaints for Flournoy Properties Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Flournoy Properties Group has 14 locations, listed below.

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  Flournoy Properties Group

  1100 Brookstone Centre Pkwy Columbus, GA 31904-4577

• 

  Flournoy Properties Group

  115 Amberleigh Dr Wilmington, NC 28411-9827

• 

  Flournoy Properties Group

  918 Aventine Dr Melbourne, FL 32904-5215

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  Flournoy Properties Group

  21540 Provincial Blvd Katy, TX 77450-7559

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  Flournoy Properties Group

  9914 W Military Dr San Antonio, TX 78251-1783

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business uses unfair practices to collect extra fees from residents. My renters insurance renewed and it had only been ONE day, I was never without coverage, I just needed to send in updated paperwork, this company charged me a $50 fee, in my lease it does not give any specific time or grace period as to this lease violation as it does with every other clause. Julie at corporate tried to talk around the subject and was very argumentative and I can see by residents are moving away after one year and they are begging for resident referrals. I want renters to be advised of these unfair practices before spending thousands and calling this place your home

  Business Response

  Date: 03/10/2025

  Dear *******,
  
  We have received your Better Business Bureau complaint as well as you and your family members negative ****** reviews regarding your experience.
  
  As stated in your signed Lease Agreement and Insurance Addenda, both obtaining renters insurance and providing proof of coverage to the community staff on site is a resident responsibility. A responsibility that has been acknowledged by your signatures on *********, **********, and again on ********.
  In addition, on ******* *** ****, you received your first Insurance Protection charge of $50, again making you aware of the applicable fees if your insurance requirements ever fell under a default status. In efforts to use fair practices and understand there were external circumstances that caused the default in ******* ** ****, as a courtesy, our onsite team reversed this charge in your account.
  
  Though we understand that your insurance policy never defaulted, again, records of your renewed policy were never provided to our team prior to the charge assessed. In order to meet our insurance requirement, your dwelling has to be insured by coverage at all times and without proper documentation, there is no way for our systems to acknowledge valid coverage of your apartment home. The lapse, by even one day, will flag your account for compliance and auto insert temporary coverage known as the ********* **********. This isn’t a fee that we asses to residents, it is a service that we are billed for, which is then is billed back to the resident at fault. 

  To avoid any future missed communications, we recommend using an ***********. They are easily accessed through your resident portal, will meet our requirements and will also conveniently provide us with proof of any coverage or change, saving you any of the hassle of having to notify our team at each renewal. You are also able to reach ******** at ************.
  
  Our community team’s constant focus is to provide fair and equal treatment of all of our residents, prospects, and customers.
  Please feel free to stop by our Leasing Center to address any additional concerns. 

  Customer Answer

  Date: 03/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: it never defaulted on *********, that was an error made by Marisol in the office which has given me a negative regard on my account when in fact they were slow to update my insurance information when my apartment switched, they were also slow to update my information this time as well I have received correspondance twice about it not being updated in the system. I am also rejecting because a company where residents spend THOUSANDS monthly should be more caring and compassionate about their residents and no other complex I've EVER dealt with would cause this much chaos and confusion over $50. So my review stands because the experience even before this has been less than stellar. Even when my bathroom was flooding due to an upstairs neighbor I had to hunt down someone in corporate to be relocated and it happened at least 3 times. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 03/11/2025

  Can you ensure that my response to their response is also posted with their answer due to the fact that incorrect information was supplied. My insurance never defaulted in ******* **** and letting this remain could give imply that the complaint is of nuisance when the business is in fact using unfair practices to collect fees

• Initial Complaint

  Date:10/04/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ****** ******* ***** on 9/28 and did the move in inspection. I told the leasing office that I saw rust in my dryer and they said maintenance would come look. Maintenance came and spray lime, rust cleaner inside the dryer and left. The rust stains are still in the dryer and I cannot put my clothes into a dryer with rust. The rust will stain my clothing. I asked could they switch out my dryer and they sent maintenance to patch a problem. I decided to put a complaint in to let the property management team know what is going on. I've never seen rust inside of a dryer but rust inside a metal dryer over time with heat, mositure, will spread and no I cannot use this current dryer. Hopefully they can replace the dryer, if not, I will have to move somewhere else.

  Business Response

  Date: 10/04/2024

  Resident moved in and requested maintenance come look at her apartment due to a spot which she believed was rust. Maintenance went to the resident's apartment with her in tow and ensured the resident this is a brand new dryer and the area of concern was not rust, but indeed standing water. They cleaned the entire dryer with **** **** and removed the area of concern. The resident stated that she was fine with this result. 
  
  The resident came into the office 2-3x since this incident and did not report any further concerns or issues regarding the dryer and the stain. 
  
  As of 10/04/2024 at 11:00 AM EST, maintenance has swapped out the resident's dryer with another unused, brand new, dryer from a neighboring vacant unit.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an error when I submitted my rent I picked the wrong acct and showed that I did have the funds available and how I tried to fix it but I was too late. The Manager was very cold and said they could not reverse the fee even though I tried to show proof of fund she did not hear or want to listen. They have not been the same since a visit they did and I explained everything. I tried to file a grievance a couple months back but they never provided the paperwork. I have paid consistently FOR 7 MONTHS never a bounce back even when they tried to over charge me when I first moved in and I had to fight to get that fixed.

  Business Response

  Date: 08/13/2024

  I would like to get this resolved for you, but I cannot find your name in our system. Can you please tell me what property you live at?

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved by the state for rental assistance after months of hold up by the leasing manager who refused to submit documents to the state until myself And daughter fought hard.. now approved and an eviction file later she is refusing to take almost 20k in funds for my rent. She now saying I don't qualify for my unit 2 bedroom because of the sale of the property and its new owners I guess. I am in a 2 bedroom because the place didn't have an Ada compliant unit so they moved me here. I have *********** and undergoing treatment and will be homeless because of unfair rude and disrespectful practices. The leasing manager refuses to give me any records of my tenant file to even try and get help. The corporate office refuse to contacted back and won't return. Calls or emails. I file a complaint and they send toy leasing office where the manage then treat me rude and even sometime not acknowledge my presence in her office. She yells and shrug me off as if I'm below her. HELP I NEED A CORPORATE CONTACT. I WANT TO RESOLVE IN HOUSE RATHER THAN TAKE MY RECORDS WHICH ARE LEGAL TO USE IN COURT BECAUSE I HAVE CONSENT AMD FILE A SUIT. I HAVE ****** TO FIGHT I DONT WANT TO FIGHT THIS TOO.

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/11/07) */ The resdient's rent went up on her renewal per the state limitations. Residents have to qualify for the apartments on renewal is the rate goes up. Current resident owes $2,616.50 in past due rent. An evection was filed on the past due rent.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in the ****************************** ********** managed by Flournoy properties from **** of **** to **** of ***** I have been dealing with some really sketchy actions in relation to the returning of the 500$ I payed a as a refundable security deposit. It is supposed to be returned to me no later than 30 days from the time of move out, yet 5 days later I still am without my 500$ dollars. But the real problem is that I know and have witnesses that there was absolutely no stains on the carpet at the time of move out. However, ********** has claimed that there are stains, and sent a picture of tiny stains that were not there when I left. The stains they sent are no bigger than a quarter of a foot in diameter, yet Flournoy has declined to shampoo it and instead wants an entire new carpet and therefore roughly 400$ of my deposit! I won't sit quiet while they probably accidentally stained it during their work after my move out and are trying to get a whole new carpet out of me! All of this is extremely shady, and what really broke the camels back was how I offered to pay for a shampooing of the carpet or replacement of the small section EVEN THOUGH I didn't even stain it and have witnesses who will testify as well as pictures, and they were UNBELIEVABLY rude to me when I tried to meet in the middle and settle with them. I want my security deposit back NOW! It is way past the deadline and I am NEVER living with Flournoy properties again unless this is resolved. Thank you.

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/09) */ ************************************************************************************************************************** Spoke with ******* and informed his check was cut and he should be receiving it within the next few days. I also informed him I would call the apartment complex to let them know if they receive the mail for him to keep it in office as the apartment number was not listed on there.