Reviews

Review Details

• Review fromEric B

  Date: 06/29/2025

  1 star
  so, they've deleted their business off ****** **** and all of their ****** reviews, that's a HUGE warning sign.
  Never mind grifting with fake pictures and scamming clients. The very fact they're dirtying the name Patriot. does nothing to deserve that name
  DO NOT USE THIS COMPANY!!

• Review fromAmanda A

  Date: 06/08/2025

  1 star
  DO NOT STAY AT ANY OF THEIR LOCATIONS! We will be filing a lawsuit.
  Believe all the below reviews!
  Even look at their responses. No accountability. No nothing. I won’t rest until I know I’ve done all I can do to assure not one more person gets robbed by this place!!!

• Review fromMyeshia H

  Date: 05/23/2025

  1 star

  Myeshia H

  Date: 05/23/2025

  We stayed at their property at **** * ** **** *** ********** ** ***** this past weekend from Thurs, May 15-Mon, May 19. The unit is hard to find at night because entrance is on a a side street, multiple driveways down from the main house and the street address isn’t visible at night. Initial scan of the house, we found maggots inside of the blender, and the owners just told us to toss the blender. The 2nd night we came back ready to take a shower and found bugs crawling out of the tubs drain. We had to go get cleaning supplies ourselves to clean it out. By that Sunday we woke up to bed bug bites all over us. So we opted to leave a day early. The owners stopped responding to us, and never attempted to rectify the matter. Do not rent from them. Their properties do not need to be listed on ******, ****, or any rental platform. They are slum lords and they prey on those of us travel for work and need short term rentals when we are out of town.

  Patriot Family Homes

  Date: 05/28/2025

  We’re disappointed to read this review, especially given how events actually unfolded during the guest’s stay.
  The only issues reported to us during the reservation were a problem with the blender—which we immediately advised them to discard—and a concern about the A/C. We asked for a photo of the thermostat so we could assist further, but the guest refused and stated they would be leaving the property. However, it’s clear they stayed for the majority of their reservation.
  At no point during the stay did the guest mention anything about bugs in the tub or bed bug bites. These claims only surfaced after check-out and appear to be an exaggeration. We take pest concerns very seriously, and a thorough inspection confirmed there are no bed bugs in the home.
  Unfortunately, the guest was extremely rude and hostile throughout our communication, frequently using profanity and name-calling instead of working with us to resolve concerns. This kind of behavior makes it difficult to provide help or a positive guest experience.
  We always strive to deliver clean, professionally managed homes and responsive service, and we encourage future guests to look at the many positive reviews from those who have had great stays with us.

• Review fromSara R

  Date: 05/18/2025

  1 star

  Sara R

  Date: 05/18/2025

  I wouldn't let my dog sleep in a home managed by Patriot Family Homes. If I could leave a negative star review I would. Upon arrival it was evident that the listing for the property I rented was intentionally misleading. It showed multiple photos of another property maintained by the company, it the one I was renting. Entering the house immediately smelled of mold and the first thing you see if the window AC unit was disgusting. There was an obvious leak in the house that the owners or company decided to try to hide by painting over it. I called the company and told them of the mold smell and obvious uncleanliness of the property. The "manager" stated he couldn't do anything about it and that he didn't see any issues with the photos I provided. I was informed the best they could do is send someone out to inspect the home. I had a newborn in the home and did not feel safe to stay at this property so I had to spend additionally money on a new place to sleep since the "manager" didn't see fit for a refund. Additionally, no one ever arrived to the property to inspect it nor did the company reach out to me for an update. If you value your health or peace of mind, I would rent from anyone but this company.

  Patriot Family Homes

  Date: 05/20/2025

  Thank you for sharing your experience. We're truly sorry to hear that your stay did not meet expectations, especially given the importance of feeling safe and comfortable.
  We want to clarify that after you reported concerns about the condition of the home, including the smell and cleanliness, we did offer a full refund and agreed to cancel your reservation without penalty. Our goal is always to work with guests in good faith when issues arise, and we understood that this home was not going to be a suitable fit for you.
  Regarding the listing, we are actively reviewing all property photos and descriptions to ensure they clearly represent each individual unit. We never intend to mislead our guests, and we’re sorry if any part of the listing created confusion about what to expect.
  We're also reviewing the communication process to understand why there was a delay in follow-up after your initial report. We aim to respond promptly and thoroughly whenever a guest expresses a concern, and it's clear we fell short in this instance.
  Your feedback has been shared with our operations and quality control teams so we can continue making improvements. Thank you again for bringing these issues to our attention.

• Review fromHeather N

  Date: 05/10/2025

  1 star

  Heather N

  Date: 05/10/2025

  We arrived to the rental and found the home infested with cockroaches, both dead and alive, and found mouse droppings in the kitchen drawers. The company refused a refund. We left after 20 minutes and had to find an alternate place to stay. A horrible business with no ethics. Do not rent from this business.

  Patriot Family Homes

  Date: 05/20/2025

  We’re very sorry to hear about your experience. Cleanliness and guest comfort are top priorities for us, and we take reports like this seriously. However, we were given no opportunity to address or inspect the concerns before you chose to leave the property.
  We’ve since inspected the home thoroughly and confirmed that the space is clean, treated, and guest-ready. We remain committed to providing a safe and comfortable stay for all our guests.

• Review fromCassie M

  Date: 03/16/2025

  1 star

  Cassie M

  Date: 03/16/2025

  1 star. We arrived at this home for the weekend with another family. The rail was coming off the wall, bugs all over the floor, bugs on couch and bed, no toaster, no skillet, the pillars even fell off of the front and back porch. Maintenance did come and attempt to fix the pillars but it did not work. We were told that many times the home has up to 20 construction workers staying in it on a weekly basis. Burners on stove barely worked, and the home was very dirty. We cleaned tirelessly and the mop water from our mop my friend purchased was still brown. Beds stained. Most of the windows were open and unlocked also. Trash hadn’t been picked up even after the last renter so it stuck up the whole front and back of the home. Upon arrival there was a strong marijuana smell. No cleaning utensils to wash dishes. Dishes in the cabinets were DIRTY, so we had to wash those. Socks, beer cans, water bottles all found under beds in the bedrooms. Home was not properly cleaned so we really overpaid for that cleaning fee when we swept and mopped upon leaving and wiped down all counters plus did the dishes so it was hopefully cleaner for the next renter. Not to mention, there is a room upstairs that houses the water heater, it is full of fiberglass insulation and really needs to be locked in case there are small children. Huge danger if somebody goes in that room, much less, a fire hazard also. No caulk anywhere so mud/tape peeling from windows and bathrooms.

  Patriot Family Homes

  Date: 03/18/2025

  Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the issues you encountered during your stay. While we strive to maintain high standards, it's clear that this stay fell short, and we take your concerns seriously.
  Following your stay, our team has conducted a thorough inspection of the property. Maintenance has since addressed the railing and porch pillars to ensure they are secure. We've also reinforced our cleaning procedures to prevent the conditions you described from happening again. Additionally, we’ve implemented stricter quality control measures to ensure our homes are properly prepared for each guest’s arrival.
  We appreciate your comments about the water heater room, and we’ve taken steps to ensure it is securely closed and clearly marked for safety.
  Your feedback is valuable as we work to improve, and we sincerely apologize for the inconvenience you experienced. If you have any further concerns, please feel free to reach out directly. Thanks.

• Review fromKelli T

  Date: 02/03/2025

  1 star

  Kelli T

  Date: 02/03/2025

  This so called “ Patriotic ” group that hosts several homes is anything BUT PLEASANT! It has been an awful experience safe your money & time!!! This is NOT a desirable neighborhood!!!! I think it’s the only house in the neighborhood with out bars on the doors or windows! The streets are full of trash and every other house is abandoned & stay cats running the streets & dogs barking. The pictures of this ****** are deceiving to say the least…… you won’t be receiving a 5 star service I CAN ASSURE YOU!
  There are step steps to get into the home that I’m quite sure are not up to “code”. Upon arrival we did a QUICK walk through this property, it smelled AWFUL & was filthy!!! There maybe a lot of beds but the living space is beyond small, the laundry is located out side with a pad lock that’s been busted off with what looks like a bar. The driveway is so steep, the mail is overflowing all over the porch, the furniture is stained. This place needs more then elbows deep of a clean!!! Kathy the said host never once responded to me! I walked in & right back out of the home at check in (***) very fast! I called & called. Finally received a call back from “Liz” at *:** pm & she was anything but pleasant!!!!
  Mind you I had INSURANCE on this trip!!!
  Not only was safety a concern of mine……
  * expected guests tested positive for COVID or were ill.
  My mother in law just had * knee replacements & didn’t even get out of the car. She thought it would be too much of a liability to try to walk up any of the stairs to get into the home, that are NOT stated anywhere in the description nor any clearly visible photos of them attached to the main entry way.
  I am fighting with not only ******, but the said host for a refund. after reading several reviews online I found out that this management group has over 38 homes in multiple states! This is how they do business with NO regards!!!
  IT IS ANYTHING BUT A PATRIOTIC COMPANY!!! They’re nothing but SCAMMERS & SLUMLORDS!!!!!!!!

  Patriot Family Homes

  Date: 02/05/2025

  We are disappointed to hear that you were unhappy with your experience. However, it is important to clarify several points regarding your stay:
  Accurate Listing Information – The home’s stairs are clearly depicted in multiple photos (** *** *****) on our listing, ensuring transparency for all potential guests. Your initial complaint was solely about the stairs, but after our team responded, your concerns suddenly expanded to include the neighborhood and cleanliness—none of which were mentioned at the time of check-in.
  Professionalism & Guest Communication – Our team responded promptly to your concerns, yet we were met with hostility and unreasonable demands. Despite your claims, our records show that our team communicated with you professionally and made every effort to assist. The accusation that our company is unresponsive is simply not true.
  Property Standards & Reputation – This home maintains a 4.85-star average rating with consistently positive reviews from past guests, reflecting its cleanliness, comfort, and overall guest experience. Your feedback is inconsistent with the experiences of the vast majority of our guests.
  Retaliatory Review – You stated multiple times in writing that you would leave a negative review if a refund was not issued. This suggests that your review is not an objective reflection of your experience but rather an attempt to pressure our company into providing compensation.
  We stand by the quality of our properties and the professionalism of our team. We take all feedback seriously, but we also believe in fairness and accuracy. We encourage future guests to reach out with any questions before booking—we are always happy to provide details to ensure a great stay.

• Review fromWhitney T

  Date: 01/14/2025

  1 star

  Whitney T

  Date: 01/14/2025

  They were liars the house was not up to part. They said we had a party the last night. It was 7 of us so if we did get loud we was enjoying ourselves. If it was a complaint y'all could've called and we would've quiet down not CHARGE me $500 cause y'all assume we had a party base on someone saying it. The tub was peeling on our body. The sink was stopped up the freezer had other people things in there ashes in the vase. But they wanted to charge me for a party that didn't happen. N didn't he ask me or hear me side. I showed them videos of before n after and all sudden they sent me back my money said that it wasn't any damages but I can't rent from them again.

  Patriot Family Homes

  Date: 01/15/2025

  Thank you for your feedback. We want to address your concerns and provide some context regarding the situation.
  During your stay, we received complaints from both a neighbor and the booking platform. The neighbor stated, "We have had multiple issues with this ******. Tonight, there are a bunch of cars with people coming and going, screaming in the street, and causing a lot of noise at midnight. This is an ongoing and complete disturbance to the people who live in this neighborhood." As part of our commitment to maintaining a positive relationship with the community, we reached out to ensure no further disturbances occurred.
  After thoroughly reviewing the property following your stay, we did not find any damages. As a result, we refunded the charge. We understand your frustration and appreciate the videos you provided showing the condition of the home before and after your stay.
  We’re also sorry to hear about the maintenance issues you mentioned, including the peeling tub, stopped-up sink, and items left in the freezer. This falls short of the standards we aim to uphold, and we will address these issues to improve future stays.
  Thank you again for sharing your feedback. Our actions were taken to balance the concerns raised with our commitment to the neighborhood and our guests. We appreciate your understanding.

• Review fromTonya J

  Date: 01/10/2025

  2 stars

  Tonya J

  Date: 01/10/2025

  Not as advertised. We arrived after dark with our two young children. The indoor paint was significantly peeling in multiple locations. Not as advertised. We took lots of pictures, which do not look like their advertised pictures on ****. Peeling paint in an historic home can be a lead-poisoning hazard, especially for children. We checked into a hotel that night. After two nights of being in the hotel and reviewing the pictures of peeling paint, they offered to move us to a different house, which was also managed by their company (Patriot Family Homes). However, that house also had been reviewed by previous guests that indicated that home was also not as advertised. And by that time, we were already unpacked and settled into the hotel with our kids. We requested initially, when we knew we wouldn’t be staying there, but they refused any amount citing **** policy. We called ****, who told us that refund policies were up to the renter. After approximately five days of communication, they offered approximately one quarter refund (for the remaining two nights) *only* if we signed a release, which included an extensive *non-disclosure agreement* that would have prevented us from leaving a negative review across a large number of platforms and required us to leave the maximum number of stars to indicate a positive review. We cannot recommend Patriot Family Homes.

  Patriot Family Homes

  Date: 01/13/2025

  Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations and want to address your concerns directly.
  We strive to provide accurate descriptions of our homes and are committed to maintaining the quality and safety of all our properties. Regarding the peeling paint, we deeply regret any inconvenience or discomfort this caused you and your family. While we understand your concerns about potential hazards, we regularly evaluate our homes to ensure they meet health and safety standards, and we take such feedback seriously to improve our properties.
  We also regret the inconvenience caused by the late-night arrival and the decision to stay elsewhere. When we became aware of your dissatisfaction, we worked to provide an alternative property within our portfolio, as our goal is always to provide a positive guest experience. We understand, however, that the timing may not have been ideal for your family’s needs.
  Regarding the resolution process, we follow ****’s policies while also aiming to find fair solutions for our guests. Our offer of a partial refund, accompanied by a release, was intended to ensure transparency and good faith resolution while acknowledging your concerns. However, we recognize this approach may not have felt satisfactory to you, and for that, we apologize.
  We value guest feedback and are working diligently to address the issues raised. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience for you in the future.

• Review fromBrittany O

  Date: 01/04/2025

  1 star

  Brittany O

  Date: 01/04/2025

  I regret not better researching this company/host prior to booking, as this is not their first negative review. My family were met with a strong odor upon entering the house. The couches differed significantly from the pictures and were stained. We found dirty dishes in the dishwasher, a utensil drawer with dead bugs and dirt, and the master bedroom had a dark liquid stain on the door and soiled sheets. The railing leading to upstairs was coming out of the wall, and the bunk room had a yellow liquid stain on the wall and a red smudge resembling like dried blood on the light switch. Live bugs were crawling on the floors. There was a significant amount of dust and debris throughout the house, including every return covered in a thick layer of dust, which we considered a health concern for one of my family members with asthma. I contacted the host with a detailed list of discrepancies and photographs, to which they offered to send a cleaning person. By this point, it was 5:30 pm, and we knew it would take some time to correct the discrepancies, but we did not know how long it would take the cleaner to show up on short notice. With this in mind, my family and I were not comfortable staying in the house and provided Rachel with the same evidence, requesting a refund. However, the host declined, citing their cancellation policy regardless of the condition of their house.

  Patriot Family Homes

  Date: 01/06/2025

  Thank you for sharing your concerns with us. After reviewing the photos you sent, it appears that the issues you mentioned were relatively minor. Our cleaner was on standby and ready to address these concerns within the hour. However, we were unable to get out to the property before you contacted Airbnb support and canceled your reservation.
  
  While we fully understand your decision to leave, we would have appreciated the opportunity to correct these issues during your stay. We are committed to maintaining the highest standards of cleanliness and have since conducted a deep clean of the property to address any cleanliness issues. Additionally, any maintenance concerns you raised have been promptly resolved.
  
  We truly regret that you did not feel comfortable during your stay, and we remain committed to providing our future guests with a clean and welcoming environment. Thank you again for your feedback and we wish you the best this new year!

  Brittany O

  Date: 01/06/2025

  While I appreciate that you addressed some of the concerns after the fact, the issues we encountered were far from "minor" as suggested. The strong odor, dirty dishes, live and dead bugs, stained furniture, stained beds and overall lack of cleanliness were significant problems that directly impacted our comfort and health. The conditions we found were unacceptable and not what we had expected based on the your listing.
  The total cost for our stay was $935, which included a $200 cleaning fee, and despite the severe cleanliness and maintenance issues, no refund was issued. I understand your cleaner was on standby, but by the time we reached out, it was already 5:30 pm, and we were uncertain how long it would take to resolve such extensive issues. Given the extent of the discrepancies and the late hour, we felt it was no longer feasible to stay in the property.
  While I recognize your efforts to address the issues post-cancellation, we were simply seeking a safe and clean environment during our stay. The decision to leave was made after carefully considering the state of your property and our well-being, not as an impulse. We do hope future guests don’t face similar experience.