We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ambulance Services

National E M S, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed by National EMS for an ambulance visit I had in 2021, I paid the amount that my insurance told me I had to pay in my EOB however earlier this year I received a credit collection on my account saying that I did not pay the total amount I needed to pay. I contacted the insurance company, the ambulance, as well as the credit collection however none of them provide me with definitive answers. The ambulance and my insurer both just tell me that their EOB is correct and the other is incorrect and the ambulance says that they already sent my bill to collections so I just need to pay it. The ambulance is requiring me to pay the remainder of the bill even though I had already previously paid the maximum my insurance company is telling me to pay because they say that they do not go by my insurance company's EOB. How can they both go by separate EOBs? How can they have that significant of a discrepancy? Should I be required to make up this difference even though my insurance company is telling me I shouldn't need to?

    Business Response

    Date: 09/18/2024

    Thank you for reaching out. I will look in to this and get back to you. I am sorry for any inconvenience that this may have caused and I look to having an answer to you soon.

    Please feel to reach out to me directly at *********************************** or ********************.

    Customer Answer

    Date: 09/20/2024

    Waiting for more information from the business. Thank you!

National E M S, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.