We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motorcycle Dealers

Falcons Fury Harley-Davidson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a motorcycle from this location on 12/18/2024 and due to the location being roughly 6 hours away, I opted to have the motorcycle delivered to my house. Once delivered, I noticed the bike was leaking oil. I informed Falcons Fury that I would be taking this to my local dealership to be taken care of. Falcons Fury is now refusing to cover the cost of this repair stating that the vehicle was sold "As Is". I believe this is not accurate since Falcons Fury performed an oil change on the bike before delivery making this an issue caused by them, not a pre-existing ************ local dealership (****** Harley of ***********) is attempting to make me pay for this, but I believe Falcons Fury should be responsible for this.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my 2019 Harley Davidson 883 Sportster to the Falcons Harley Davidson Dealership located ******************************************* on September 14, 2024, and have yet to receive payment for the sale. I have attempted to collect payment for my bike on numerous occasions. I have called or visited the location since the sale of my bike on 9/23, 9/30, 10/2, 10/3, and 10/10/2024 about the requested check. i was told that the check was in the male on 10/3 and as of today's date (10/10/2024) there is no sign of the requested payment. i am seeking the BBB's assistance with receipt of payment and to inform the BBB of their unscrupulous business practices.

  • Initial Complaint

    Date:05/14/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pre owned 2020 harley davidson freewheeler on 5/13/24 and spent all day at the dealership negotiating price and working out a deal on the purchase and when doing business as such, it would have been rude if I would have gotten on and stayed on my phone doing whatever, so I never did so and then when left there sometime around 6 pm and went 2 mins to cracker barrel on same street as dealership bc haven't ate the entire day and needed to feed myself, wife and father in law, I then wasn't in middle of doing business and then went through my emails and have an email from dealership stating get a $1500 dollar in store credit for any new and or pre owned motorcycle and I did so yesterday the same day I received email and they won't honor it and are giving me the run around and after reading reviews about the place they don't do customers very good and can't even get a return call from gm/owner about issue to make and or correct the issue and make right on it. It doesn't say anywhere in email about whether they make or lose money in sale of motorcycle that you will get the $1500 dollars and I want what is right and give me my $1500 dollars!!!

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 19th, purchased a new 2023 Street Glide Special from Falcons Fury Harley-Davidson. March 24th, returned to Falcons Fury; identified eight quality/warranty concerns. FF picked up the motorcycle for repair March 29th. April 17th, FF delivered motorcycle back to me, only 3 of 8 items resolved. One of those three was a leak from the oil cooling lines attached to front cylinder. I have pictures of leak before and service ticket identifying work. Next day, discovered frame damage behind clutch cable near engine stabilizer bracket. Immediately emailed pictures to FF and opened case with Harley-Davidson reference number *******. I called FF Service Manager ***********************; he denied damaging the frame saying they did not work in that area. Stating they "don't want to work on this motorcycle and they don't want it in their shop anymore."***** ************************* never once accepted a call, replied to email, or met me during the weeks this brand-new motorcycle was in their shop. HD corporate say he does not return their calls either. Harley-Davidson *************** Manual is evidence that bolts in engine stabilizer bracket required removal to replace O-rings in oil lines attaching to cylinder. These bolts have marks on them, tools were used - impact wrench slapped against frame causing damage. Other dealers/local independent mechanics agree. HD corporate acknowledge/agree with that synopsis. However, they stated that the dealer would have to make good on this, it is beyond HD to remedy. Replace or re-Powder coat frame is estimated over $7k, requiring complete disassembly of the brand-new motorcycle. Considering quality/warranty from the start, bike being in shop for weeks, remaining issues, expensive frame damage and diminished value caused by Falcons Fury of this brand-new Harley, I believe this motorcycle should be taken back, and a full refund be issued. Falcons Fury has refused to further address or make it right, and I should be made whole.

  • Initial Complaint

    Date:12/06/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booth a costume motorcycle and they took over $7000 Dollars that were suppose to do extra parts to the bike and never did After I got the motorcycle the motorcycle came with numerous of problems and defects that they told me they were gonna fix but until now they didnt and now they dont pick up the phone to me I need to know if anyone can help me please

Falcons Fury Harley-Davidson is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.