Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked for my numbers to be ported and waited and waited. I called the following day and the guy with PureTalk went ahead and ported my two numbers that I waited hours to happen. I was told by customer service I owed money on two financed phones and they would send it to collections unless I signed up for auto pay. Apparently the company hasn't heard of the concept of sending a final bill. **************** seems poorly trained and work from home. No one seemed to be able to accept a payment over the phone for the two phones I still owe money. Why would I enroll in auto pay if I ported my numbers. Why can't this company send me an email with my final amount due. I'm asking the company to email me my final amount owed on two iphone SE 2020 2nd edition phones instead of sending to collections to collect on the remaining balance I owe on the two phones.. I cannot get someone to accept payment over the phone or even on my PureTalk account. I checked today and there isn't a final bill or total amount due after I ported two lines to ******** more than a week ago. I've never dealt with a company before that cannot tell you what you owe and accept payment online or over the phone. I'm just asking the company to simply send me a bill for the remaining balance owed on the two iphones. Account ************ Name:********************* Email:******************** Date of experience: March 18, 2023

  

  Business Response

  Date: 03/28/2023

  Dear **************,
  
  We sincerely apologize for the experience youve had with PureTalk and for any inconvenience youi have experienced.
  
  Weve reviewed your account and confirm the total due for the device subsidies is $229.08,including applicable taxes. The balance due may be paid by calling our *************************** at **************. If the device subsidies are not completed, your account is at risk of being sent to collections.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. If you have further questions or concerns, please contact our *************************** at **************.
  
  Regards, 
  
  
  PureTalk Customer Service
  
  ************************* (via ******************** Portal)

  Customer Answer

  Date: 03/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.It did take several minutes on the phone with an customer service rep to see if they could bill another card not on file with them and I did get disconnected but the customer service rep did call me back to complete the payment. See attached screenshots. I was advised the phones were paid for and my Barclays credit card account shows the charges made by PureTalk for the remaining balance owed on two iphones. The process was not as simple as it could have been. I'm left feeling happy to be done with pureTalk after this experience.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Pure Talk because it is $30 a month and was advertised as having great customer service. Their service is awful. No one answers the phone. After struggling for months and months with a new phone THEY sent me that I can hardly hear, cannot receive photos and barely texts correctly, I finally was able to reach a live person only to have them tell me to call the manufacturer. They cannot do anything to help me. Very frustrating and I regret every going with Pure Talk. Beware if you do this - you are on your OWN! No help from them AT ALL.

  

  Business Response

  Date: 03/21/2023

  Dear **************,
  
  We're sorry to hear about the issues you are experiencing with your ***** G10. Please accept our apologies for the inconvenience youve been caused.
  
  We're happy to provide troubleshooting assistance and will have a member of our Technical Support team contact you directly. Please provide a good callback phone number and a day and time to reach you. Regarding the device, if hardware issues are found, we recommend contacting ***** directly for possible repair or replacement options,as the device includes a one-year manufacturers warranty.
  
  We're awaiting your reply. You can reach our *************************** at ************ and our Technical Support team at ************- You can also reach us at ********************************** and on our social media sites ********* Instagram and Twitter.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  
  
  PureTalk Customer Service
  
  ************************* (via ******************** Portal)

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a brand new iPhone 11 from PureTalk on January 19,2023 for $565.54. The phone constantly restarted itself every 3 minutes sent phone back to PureTalk and was received by them on January 27,2023 everyday since then have attempted to collect my refund with no success still. I have contacted them almost daily and no representative can give me an eta or an update on my refund. The attached supporting document shows the ***** tracking from me returning it from ********** ** to them receiving the return.

  

  Business Response

  Date: 03/15/2023

  Dear ************, 
  
  We're sorry to hear about your experience with PureTalk thus far. Please accept our apologies for the delay and if you received anything other than an optimal customer service experience, as this is our top priority.
  
  We have reviewed your account and can confirm your refund of $525.45 for your device was posted to your payment card on 03/14/23. Please allow 3-5 business days for the refund to appear on your statement.
  
  If you have any further questions or concerns,please don't hesitate to contact our *************************** at ************.
  
  Kind Regards, 
  
  PureTalk Customer Service
  
  
  Cc: ********************** (via ******************** Portal)

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently changed cell service with a company call pure talk. I made the switch solely for the deal they offer on a new phone due to the trade in. they made me trade in offers on two phones. One in perfect condition, and one with damage on the back. 30 dollars for the damage phone, and 150 dollars for the one in perfect condition. They also sold me two new phones interest free for two and half years. Once my phones were shipped, I was told that they would only pay 30 dollars for the trade in phone by email because it was damaged. However, i was in perfect condition when it was shipped. When I called pure talk to discuss it, they said they could help because they send the phones to a third party, they gave me their number and I called them no one answered, I left a message no one called. When I called to cancel phone service with Pure Talk. They told me to change service I would have to pay for the two phones in full for total of *******. I feel like their practices are dishonest and I don't **** dollars leaving me trapped doing business with a dishonest company. Please help me.

  

  Business Response

  Date: 03/07/2023

  Dear **************,
  
  We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you've experienced.
  
  Our device trade-in program is offered through a third-party company called ******, and they may be reached directly via email at ptusagethelp@******.com.After reviewing your device quote, we confirm the amount offered decreased from $150 to $30 due to device damage. You may review ********** by going online to ************************************ and entering your confirmation number and email address.
  
  Regarding the financed iPhone 14 Plus devices, you must remain with PureTalk for 30 months per the conditional sales agreement. If you would like to cancel your service, the remaining balance of each device will be due immediately. If you would like to pay off the devices and cancel your service, please contact our **************** team at ************** at your earliest convenience.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  PureTalk ****************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Pure Talk for several years of phone service. January 30 2023 I was attempting to use my phone and it would not function. My billing has always been on automatic withdrawal on my checking account, so I knew my phone service had been paid on 19 January 2023. I checked phones from others around me and no problems. I called pure talk on my wife' s phone and after the individual i was talking with checked around she said my phone had been turned off. My phone had been turned off without giving me any notice or offering me a refund for time left on my account. She also I did not qualify to purchase a phone on payout with an account. How I got a phone was all on me. It is as if Pure Talk did not need my business and that was the end of business. I ordered a new phone with **** however it would be 13 February 2023 before it would arrive. I heard ***************** advertise *************** I called them and all was good and they would take me as a customer. I had called ****************** and was given the pin code to receive and keep my phone number.( I had brought this number with me to Pure Talk) The technicians could not get my phone working, after 3 sim cards. I was then told Pure Talk has refused to release my number to *************** I called Pure Talk, and they informed me ******* mobile had given them my home address instead of my billing address they had on file and when my continued payment for a service that provided me nothing was discontinued on the 19 February 2023, they refused to allow my number to be released to ******* Mobile because I no longer had an account. They shut my service off 30 January 2023, and I feel they owe me a refund for services they shut off and release of my number I have had years before I was serviced by Pure Talk. I waited for a manager to call me this day- 1 March 2023, however no call. The technician with Pure Talk assured me I would be called before the day was over. I would like my number released. This is not right to shut off service within 2 weeks of my bill being paid and with no warning and no refund for the no service time left in my billing period and refusing to release my phone number.

  

  Business Response

  Date: 03/03/2023

  Dear ******************,
  
  We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have experienced.
  
   After reviewing your account, we confirm the service was disconnected on 02/26 due to a payment not being made for the February billing cycle. A leadership team member attempted to contact you on 03/01/23;however, they could not reach you or leave a voicemail.
  
  To port your phone number to your new carrier, you must provide them with the account holder's name and address on file, account number, and account PIN. If a PIN is not set,you may use **** or **** as the default PIN.  If you have further questions or concerns, you may reach our ****************** at ************.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  PureTalk Customer Service
  

  Customer Answer

  Date: 03/03/2023

  This response from Pure Talk fails to reveal the complete story. Pure Talk indicates they attempted to call me and failed to make contact. They sent me a message saying my automatic payment withdrawal had been withdrawn. Pure was asked to drop the autopay because - I have had no phone service since 30 January 2023. Pure Talk could not contact me because- THEY TURNED MY PHONE SERVICE OFF ON 30 January 2023 - THIS MEAN NO CALLS IN - NO CALLS OUT. Pure talk also informed me my phone number would not be given to another carrier until my account was placed in active status. I was told I would need to reactive my account in order for another company to gain access to my phone number. A supervisor would contact me before the day ended. (Never occurred) This has the appearance that someone wants this to all go away without saying, " we fouled up and we wish to make this right". I also lost greater than 1/2 a months service. Pure Talk would you allow an individual on phone service to fail to pay for 1/2 the month fee for a month service and do nothing?

  

  Business Response

  Date: 03/09/2023

  Dear ******************,
  
  We regret to hear about your experience with PureTalk thus far. Please accept our apologies for the inconvenience you have experienced.
  
   After reviewing your account, we confirm the service was disconnected on 02/26 due to a payment not being made for the February billing cycle. A leadership team member attempted to contact you on 03/01/23; however, they could not reach you or leave a voicemail.
  
  To port your phone number to your new carrier, you must provide them with the account holder's name and address on file, account number, and account PIN. If a PIN is not set,you may use **** or **** as the default PIN.  If you have further questions or concerns, you may reach our ****************** at ************.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  PureTalk Customer Service
  
  ************************* (via ******************** Portal)

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue receiving text alert messages with PureTalk as mobile provider. I have ******* Galaxy A53 smartphone. I was receiving text alerts from stores such as My Pillow up to end of January. On 2/6 I suddenly stopped receiving all text messages. I removed SIM card and this did correct issue to some extent; but not completely. PureTalk support had me create new APN without success, and then full factory reset with no success. I went to Geek Squad at local Best Buy. They sent me to a tech store called UBREAKIKFIX. Technicians at UBREAK told me that the A53 is mechanically working proper. Issue is with PureTalk updating their network; not with APN or factory reset. I messaged PureTAlk support with ********* No help at all from PureTAlk support. If PureTalk suddenly will not support text alerts on ******* Galaxy A53 then Puretalk must replace my phone.

  

  Business Response

  Date: 03/02/2023

  Dear **************,
  
  We regret to hear about the text message issue you are experiencing. Please accept our apologies for the inconvenience you have experienced.
  
  Currently, we cannot guarantee short code texting capabilities; these are texts to and from five or six-digit numbers. If you are having issues sending or receiving all text messages, please go to Settings > Software Update to ensure your device utilizes the newest update. Once completed, please go to Settings > ****************** > Reset > Reset Network Settings > Reset Settings to reset the network settings.
  
  If you have further questions or concerns, please contact our **************************** at **************. Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  PureTalk Customer Service
  
  Cc: ********************** (via ******************** Portal)
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19516320
  
  I am rejecting this response because:

  Please see attached Word document for reason for not accepting response from PureTalk.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/03/2023

  Dear **************,
  
  A replacement *** card has been ordered, your new order number is *******. Once the *** card is delivered, it will need to be activated with your current phone number and service plan. To activate your ***, you may contact us via phone at ************** or email at **********************************.
  
   Please be aware, after the new *** is active,additional troubleshooting may be required to ensure the text message feature is functioning correctly. If you have further questions or concerns, please contact our **************************** at **************.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  PureTalk Customer Service
  

• Initial Complaint

  Date:02/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 25th I called puretalk to tell them that I had switched to cricket and had ported my number so they needed to close my account. I was assured it was done. On January 25th I was notified that they had taken another payment out. I immediately called and told them that I was no longer using their service. They assured me it would be resolved and gave me a ticket number for the refund. It never showed up in my bank account. I have called several times and have been told my account has not been closed but they would take care of it and that autopay would be canceled. Well today February 25th they tried to take it out again thankfully my bank stopped it. This bunch is a rip off. Everyone that I have talked to has told me the same lies. I had an account there 2 years and they won't let go and close the account. One of their excuses is that I have the same phone number, well duh I want to keep my number and they ported it over!

  

  Business Response

  Date: 02/28/2023

  Dear **************, 
  
  We're so sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies if you received anything other than an optimal customer service experience, as this is our top priority.
  
  We have reviewed your account and see that your refund request was denied because your line is still active in our system. Our ****************** confirmed that your line has not received a port-out request.  To cancel your account, you must contact our *************************** at ************** or you may provide us with the best contact phone number, day, and time to reach you to cancel your account. 
  
  Please be aware if you cancel service before porting your number to a new carrier, you may lose your number. Once your cancelation is complete, we will be happy to resubmit your refund request. 
  
  Kind regards, 
  PureTalk
  
  
  Cc: Better Business Bureau (via BBB Portal)

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19496844
  
  I am rejecting this response because:
  My number was ported on 12-25-22. I have been with the new company since then. I have spoken to your representatives several times since then and was assured that they had updated the status. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/01/2023

  Dear **************, 
  
  
  We sincerely apologize for the experience you've had with PureTalk thus far, this is certainly not the experience we'd like you to have.
  
  A refund for your January billing cycle has been processed for $60.60 as of 02/28/2023. Please allow 5-7 business days for this refund to post to your statement, as your bank may have a separate processing timeframe. Your PureTalk account has been closed, no future payments will occur.
  
  If you have any further questions or concerns, please contact our *************************** at **************. Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards, 
  
  PureTalk Customer Service
  
  
  ************************* (via ******************** Portal)

• Initial Complaint

  Date:02/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started on Puretalk cellular phone service because they said I would receive unlimited data along with talk & text messaging. However, I reached a data limit when I was less than 3 weeks into my service. Im a truck driver and spend half my time on the road out of town. This is why data is very important for my service. After this happened I quickly found another carrier with comparable rates and TRULY unlimited data as part of my service. Then, I called Puretalk and asked for a refund and they said sorry were unable to do that. I feel misled in terms of what was actually provided and now I cant get a refund given my unsatisfactory experience? This company will receive no referral from me or my trucker friends or anyone I know. I will tell people to avoid Puretalk because of the mistreatment I have received.

  

  Business Response

  Date: 02/21/2023

  Dear **************,
  
  We truly apologize for your experience with PureTalk, as this is certainly not the experience we'd like you to have.
  
  Our $55 Unlimited Talk,Text, & Data plan includes 15GB of hotspot data, 60GB of high-speed data,and unlimited low-speed data. Once the allotted high-speed data has been utilized, it will be refilled on the next billing date, or additional high-speed data may be purchased as needed.
  
   At this time, we are unable to refund your initial order. Our Money Back Guarantee policy allows a full order refund within 30 days of purchase, provided less than 500 minutes or 500MB of data have been utilized, whichever comes first.
  
  Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards,
  PureTalk Customer Service
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on a cruise I lost the ability to make phone calls or texts. On return, Sunday the 5th of February, we contacted Pure Talk ******* center hoping to resolve the issue. My wife and I spoke to different call personnel until Friday the 10th who repeated the same diagnostic fixes including escalating the issue to the technical group who did not call. I call with the ticket number and talked to ******* who after tests said it was an **** issues and she would send it to them for resolution letting me know the results. Over the next three days I was unable to contact her for more information. Around noon on the 10th, I spoke to a call service representative who asked if we had tried a SIM card switch between the the family's two phone. I said, no, it had not been sugggested. I did that and she realized I had a bad SIM. She said one would be sent out by ***** to be delivered in two days. On Monday at 11am I checked the tracking number and saw a label had been created at ****pm on the 10th, but it had yet to be sent to ****** I called the 611 call center number and asked that a customer service supervisor could return my call after reviewing the ticket fill. The call taker told the packages never go out the same day and it would get sent today. She told me to hold while she looked for someone to help. I, again, asked that a supervisor review the file and call me to discuss the situation. She immediately put me on hold. After waiting for that call, I felt inclined to share this issue of poor tech ability to diagnose (why was SIM swap not suggested immediately, not after 5 days) and the illusion given that I would quickly receive the part needed to restart my phone service. A refund of my cost for the lost days of service is quite reasonable. A retraining of call staff on the basic step of a SIM swap for one of two phone not functioning should be mandatory.

  

  Business Response

  Date: 02/15/2023

  Dear ****************,
  
  We're sorry to hear about your experience with PureTalk thus far. Please accept our sincere apologies for the service issue you encountered and if you received anything other than an optimal customer service experience.
  
  We have reviewed your account and see that you spoke with a member of leadership regarding your experience. A $20 credit was applied to your account for the days you could not utilize service and will be used toward your next monthly bill on 02/21/2023. Your replacement SIM card has been shipped via ***** tracking number ************. The order is scheduled to be delivered on Wednesday, 02/15/2023.
  
  Once you receive your SIM, you may contact our *************************** at ************ so we may swap your line to the new SIM. We are also available by email at ********************************** and on social media sites ********* Instagram, and ******* for live chat.
  
  Kind Regards,
  
  
  PureTalk
  
  Cc: Better Business Bureau (via BBB Portal)

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called customer service 11 times was hung up on was totally misled by company salesman was told my customer serve complaint was my fault because I had a iPhone and didnt purchase android from them have not been able to use internet because of improper connection

  

  Business Response

  Date: 02/09/2023

  Dear ****************,
  
  We truly apologize for your experience with PureTalk, as this is not the experience we'd like you to have.
  
   After reviewing your account, all 4GB of allotted high-speed data have been utilized for the current billing cycle.High-speed data will be refilled on your next billing date, provided billing is successful. In the meantime, additional data may be purchased by logging into your Account Portal and selecting the Add-ons tab, or your plan may be upgraded.
  
  You may view the apps that use the most data by going to Settings > Cellular > then scrolling down to view the apps in order of the amount of data used. Regarding the device, we support unlocked iPhone models 6s and above.
  
  If you have any further questions or concerns, please get in touch with our *************************** at **************. Thank you for your feedback, which always helps us improve the PureTalk experience. 
  
  Regards,
  
  PureTalk Customer Service