Reviews

Review Details

• Review fromsherry w

  Date: 08/02/2022

  1 star
  horrible company a bunch of liars, from beginning to end.lied about my own phone was compatiable. Then told me later it wasn't. cancelled service. they said you could cancel in 30 days with full refund. did not tell me i had to pay for new phones to be returned, told them I wanted a refund. sent the 2 phones back which they had them in 2 days. The lady told me my money would be refunded by friday or monday. 2 weeks later still no refund. called to check on it. another person told it would be at least 4 to 6 weeks, told her that the other person told me a couple of days. I see all of these bad reviews and it makes me sick that people are doing all of this lying., and they can sleep at night. scams everywhere! they owe me $ 391. and can't get it.

• Review fromKerry J

  Date: 07/27/2022

  1 star
  This has been the worst experience I have ever had in switching to a new phone carrier! I ordered two phones from Pure Talk, one for me and one for my wife. We received both phones and after activating the sim cards and completing the lengthy process of porting over our numbers, neither phone worked. We had data and messaging, but could not send or receive phone calls. They claimed that something was wrong with both phones even though they were two different models. Pure Talk said we would have to send these phones back and wait for them to send me new phones. They recommended trying the new SIM cards in our old ******* phones, but that did not work either. Pure Talk claimed it was because our ******* phones were locked, but ******* automatically unlocks there phones after 60 days. We now have no phones and no way for anyone to contact us. We will probably go back to *******.