We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

Burgess & Son Waste Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have lived at my current residence for 11 months . Recently a new neighbor has arrived to the left of me, we live in a townhome community. My neighbor has had her trash can removed four times and says she is unsure why the company does this. I have never experienced this in my 11 months until today. I came out at 8:50am and noticed my trash can was gone but my neighbors trash cans were still there. I naturally assumed mine was taken thinking that it belonged to the neighbor who has had this happen on going issue. Today 10/30 at 8:55am i called the company and spoke with a woman who refused to give her name and told me to search the community for the trash can and if i couldnt find it to contact them in a week. I attempted to explain that i have a full house and cannot go a week without a monthly service i pay for! She said thats her only solution, over talked me, and then hung up. I immediately called back at 9:01am and asked her why she wouldnt let me speak and asked for a manager , she hung up again! I have no trash can that i am forced to pay for by the county and now i cannot get anyone to answer the phone!

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Burgess & Son Waste Management LLC is supposed to pick up my trash on Thursdays.They did not pick up my trash on 6/14/2024.I called and left a message on 6/14/2024.

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stopped using this company in November 2023 because they are insufficient with picking up trash on trash day. I decided to try them again and its been all week of were sending a driver and three different occasions in one week they havent dumped my can. The office has horrible customer service. They dont offer any solution and they can either take my trash or just take the can back. She stated its too heavy but I am able to roll to the street, theres no reason why they cant dump it other than laziness and incompetence.

  • Initial Complaint

    Date:05/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding the appalling conduct exhibited by your company, Burgess and Sons LLC, in recent interactions. I had cancelled my service with your company last week due to an extremely unprofessional and distressing experience with your customer service representative. During a discussion over a billing issue, the representative persistently yelled over me and showed a complete unwillingness to address my concerns, compelling me to terminate the service.However, the situation has unfortunately escalated further. Today, May 21, 2024, I discovered that representatives from your company trespassed on my private property. They proceeded to remove my trashcan without consent and, disturbingly, stole my daughters shoes from behind my house. Such behavior is not only illegal but also deeply unsettling and violates my family's sense of security and trust.Following this incident, I contacted your customer service once again to seek clarification and resolution. To my utter dismay, I was rudely hung up on, and the representative threatened me, stating that she knows my address. This threat is both intimidating and unacceptable, exacerbating my concerns regarding the professionalism and integrity of your company.I demand an immediate and thorough investigation into these incidents. I expect a written apology and a full explanation of the actions taken by your staff. Additionally, I require assurances that such egregious behavior will not be repeated, and I insist on the immediate return of the stolen property.Failure to address these issues promptly and satisfactorily will compel me to escalate this matter to the appropriate authorities and consider legal action to safeguard my family's rights and security.I anticipate your prompt and serious attention to this grave matter. Please respond within seven days from the date of this letter.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/2024 this company did not pick up my trash and lied and said that they did not pick it up because it was too heavy when my landlord's daughter and boyfriend witness them not even trying to pick it up and they just left it saying that the trash stunk and they left the trash not dumping it. I called and complained, and they told me that they will pick it up next Friday and then hung up on me! I paid for a service and they did not provide the service!The next bill is due on the 25th.They need to do theur job and not lie!

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Burgess and Sons is training there waste management guys to pull trash bags out of the trash bins and leave them on the ground if the tops are not fully closed. I contacted customer service and this is what I was told. The lady stated that the trash is considered extra trash. I have been using this company for over 4 years and have never been told this. My tip has been partially opened before and never had this problem. Please choose another company for trash pickup if you can. They are just trying to find more ways to get extra money out of people. At least they could have taken the trash and left a note stating that we will be charged extra but instead they left 3 bags of trash scattered in my yard. This is bad business!

  • Initial Complaint

    Date:07/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am renting a property from AH4R and they use Burgess and Sons for trash pick up. After being in the property for 2 months they continue to miss the trash pick up for this address. I now have maggets all over the trash can. I was able to get in contact once to confirm this was an active address and they said yes. The other residents get their trash picked weekly and I saw the truck pass by and not pick up my trash. I have reached out to the property manager and to the business directly and no one can get a response from Burgess and Son on the missed pick **** I do not wish to continue service and stop charging me. If anyone can get in contact please tell them to pick up the trash, the trash can and discontinue service that they are not even providing.

Burgess & Son Waste Management LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.