Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2023 Chevrolet Tahoe from Andean Chevrolet in February of 2023. Over the next few months I experienced several electronic related issues with the vehicle. The main issue continues to involve the radio intermittently cutting in and out, but other issues have included the start/stop button not always working on the first try (multiple pushes sometimes required), and the door lock feature malfunctioning leading to the keys being locked in the car. I waited a few weeks after the initial purchase to see if the problem would resolve on its own, and I also attempted running a software update prior to calling the dealership to schedule a repair appointment. Since loaner vehicles were not readily available, I had to wait for a convenient time to drop off the car for repair to avoid being without a car, or needing to pay for a loaner vehicle. I ended up scheduling the repair appointment in September 2023 when I would be out of town and would not need access to the car. I was called a few days after drop off and was told all issues had been repaired. After picking up my car, the radio started malfunctioning before I even left the parking lot. Clearly no testing of the repair had been done, and I assume the same software update I had already initiated myself was done thinking this would fix the issue (this was mentioned as a likely resolution at drop off). I have now made several attempts to contact the manager of the repair division to reschedule an appointment, but have not received a call back. My request is that all electronic issues be fully repaired as soon as possible with a loaner car provided free of charge during the repair time to minimize any further inconvenience.

  Business Response

  Date: 01/04/2024

  We sincerely apologize for the inconvenience you've experienced with your 2023 Chevrolet Tahoe purchased from Andean Chevrolet. We understand that the electronic issues, particularly with the radio, start/stop button, and door lock feature, have been persistent, and I regret that our initial attempt to resolve these problems fell short of your expectations.

  We appreciate your patience in trying to resolve the issues independently before reaching out to us. It is disheartening to hear that the problems persisted even after the repair appointment in September, and we deeply regret the inconvenience this has caused.

  To make amends for the inconvenience you've faced, we are committed to resolving all electronic issues with your vehicle swiftly and effectively. Additionally, we understand the importance of minimizing any further inconvenience, and we will provide a loaner car free of charge during the repair time.

  We kindly request you to provide your availability for another repair appointment, and we will ensure that your vehicle receives the attention it deserves. We value your satisfaction, and our team is dedicated to making this right for you.

  Please feel free to reach out to our Service Manager *********************** at ************ to discuss and finalize the details of your next appointment, as well as any other concerns you may have.

  Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this matter promptly.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking my car for oil change and tire rotation on the following dates: 12/30/2022, 6/11/2022, 12/22/201 - during this time it appears that they claim they rotated my tires and they did not rotate them due to the visible wear on them. My truck only has 39K miles on them and the tires should lasted for 50k miles per Discount Tire. I had to go today and get all new 4 tires on my truck do to neglect at dealership. You don't need to put false information on my record if it was never done. I had to spend $1,303.01 for a set of new tires to be placed on my truck due to neglect at your location. I want the business to pay for the set of tires like they should for neglect on service **** end.

  Business Response

  Date: 09/07/2023

  The last time we saw his truck was on 12/30/22 as he stated. At that date, his mileage was ******. He now states he has 39k miles at the time of his email,that's 2 services we do not know he's had and if rotations were done or not. We also show no record of an alignment being done and have no way of knowing if his truck is aligned or not. General Motors recommends the tire rotation to be completed every **** miles. **** if rotated every oil change and alignment maintained, the ** tires come with no stated mileage warranty from GM or the tire manufacturer. Mileage warranties are only applicable on replacement set purchases. The 50K mileage warranty Discount is referring to is the replacement set, not the ** set. Tire wear is very different depending on driving habits and road conditions. The longer mileage duration between service visits of ***** miles, ****** miles, ****** miles where we did rotate each time would not meet the factory recommended schedule. 
  

• Initial Complaint

  Date:12/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will have to wait until both parts are available to gave them installed. This situation could have been avoided and saved a customer by being upfront and communicating correctly with me at several points. 

  Accusing your customer of hearing wrong and being confrontation when I arrived for service also not a recipe for a continued relationship.  You do a lot to acquire new customers. You should put similar effort toward the ones you already have.

   

   

  cumented in writing as missing from my vehicle.I spoke to the service manager who wanted to argue and put the situation back on me. He attempted to have me take my business elsewhere and have another dealer do the retrofit. I told him no, it's your issue you will deal with it. After getting nowhere with him I voiced my concerns of deceptive behavior to the manager on duty. I was given no time frame to resolve my issue.I feel that the both Andean and Chevrolet should honor their obligations. My vehicle has diminished value and I have been deprived the use of features I paid for without any compensation or time frame for resolution.

  Business Response

  Date: 12/09/2022

  To complete the request we need the part from General Motors. We apologize for the process that was in place then to order the part that as of recently been modified. Once we are supplied everything needed we will expedite the install to make it as quick as possible. We are at the manufacturers mercy on most of this process but will do out best to make it as easy as possible from our end and we do apologize for the miss communication at the start with the original appointment.  We will follow up daily to make sure as soon as everything arrives we reach out quickly. One part is in but one still backordered. If you would like to have the one installed we are able to do so. 

   

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to purchase a car advertised for $75,000 online. When I ask for a buyers order they quoted $83,000. Dealer said they dont sell at the advertised price because people could go to car *** and sell the vehicle for a higher price. Why advertise a price that you have no intention of selling at. Bait and switch.

  Business Response

  Date: 08/12/2022

  After reviewing the attachments submitted it shows clearly that the price has a strike through it and says please call for the sale price.  We provided a clear itemized buyers order for the vehicle with all pricing broken down.  We are not advertising any bait and switch price it is clearly shown to call and that the strike through price is not the sale price. Obtaining inventory to sell and to earn as a dealership has been a issue for everyone and we all have had to take additional avenues to do so during this time we are all dealing with. We are sorry that we were not able to come to terms to earn the sale and completely understand and apologize for any misunderstandings but we could not of been more clear and upfront on the price needed to purchase.