Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new 2025 Ram 1500 on 3/17/2025. The engine light came on the same day and we have been having a plethora of issues since then. They say the truck needs a new Engine We have requested that they buy the vehicle back and they stated that there is nothing they can do and we need to reach out to the manufacturer for that - but we bought the vehicle from them! We reached out to the manufacturer and still haven't received any answers.

  Business Response

  Date: 05/09/2025

  Our General Manager and Service Manager have been in close contact with both the customer and the manufacturer.  We advocated on behalf the ******* and requested that ********** send a field technician to inspect the vehicle firsthand, which they did, confirmed the issues, and approved a new engine. The customer has been in a replacement vehicle during the interim so they will be made whole without any personal inconvenience or expense.  As the customer stated, any requests beyond warranty repair would have to be addressed directly with the manufacturer.  We have no reason to believe that the customer will have any subsequent problems after the engine replacement is completed, and we remain happy to be of assistance within the scope of our ability to do so.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the dealership , and part of the agreement was to install a remote start , its being already 3 weeks and I am getting the run around for no reason .need them to install it or refund me $1000 so I can have it done somewhere else

  Business Response

  Date: 12/28/2023

  We agreed to provide an aftermarket remote starter for Mr. *** because Mopar doesn't not provide on OEM version for his specific vehicle. Our General Sales Manager has been in contact with several vendors who have indicated that the software to install one on a **** Grand Cherokee is not available yet, but will be soon.  Although we agreed to provide a remote starter at no cost to Mr. **** our GSM also said that they offered to give Mr. *** a check for the cost of the starter ($400), if he would prefer not to wait for the update to be installed through our vendor.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 17th of this year I had tentatively found a vehicle online at this dealership (Troncalli Jeep) that I was interested in purchasing. Due to my work schedule and being several hundred miles away from the dealership, it was going to take me a week to be able to physically go to the dealership and finalize the purchase and sign the paperwork so I was asked to put $1000 down to hold the deal in which I willing did so by giving the salesman (*************************) my credit card info. After doing more research on the vehicle, I discovered that the vehicle had been in 2 separate accidents on CarFax so I contacted ***** the very next morning on Jan 18th at ******************************************************************************** buying this vehicle and that I wanted my money back. It is now February 13th and I have not heard anything back from this dealership despite numerous attempts on my part to get my money back. I have contacted my salesman, the sales manager, and have left messages with **** in finance and no one has called me back. There has to be some recourse for someone in my situation to get my money back. This is theft and ridiculous and I will not stand for this. I am asking for help from the BBB for help so that I don't have to seek legal counsel. thank you, ******************************* *************

  Business Response

  Date: 02/20/2023

  Our General Sales Manager confirmed on Friday, February 20th, that ******************** had been refunded and we extend our apologies that the process took longer than anticipated.

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I located a 2021 Dodge Durango on this website ********************************************************************************************* that was also on the dealerships website *****************************************************************************************************. I contacted the dealership at 12:**** to make a 1:30pm appointment to purchase the vehicle and to verify that the vehicle was still there. I spoke to ***** who confirmed it was there and available for me to purchase. The number that I called was ************** and received calls back from ***** was *****************. I called the dealership repeatedly and told them I was on my way for the appointment and that I wanted to definitely purchase the vehicle. ********************* informed me that there was a 2pm appointment after me for the same vehicle. I asked him can I purchase the vehicle on the phone since I definitely wanted it. He responded that I couldnt because I have to do it in person and it was first come first serve. I then asked him if can pay a deposit or hold fee to make sure the vehicle would not be sold to anyone else prior to be getting there and he told me that I couldnt because policy said I can only do it in person and as long as I get there first then I have the vehicle. I arrived at the dealership prior to the 2pm appointment and was greeted at the door by *****. Immediately asked to purchase the vehicle prior to a test drive to insure I was able to purchase. He told me that we could take our time because we followed policy and got there first. I told him what my deposit would be and how I was paying and he gave me the total price and I agreed. He then said we could test drive the vehicle and then do everything else because he assured me the following appointment would not be able to purchase it. As we were looking at the vehicle a caucasian man and manager *********************** Started to do the same. ***** called him repeatedly to tell him that I was already purchasing and there as per policy but ****** was being rude and star

  Business Response

  Date: 01/17/2023

  This specific situation was a disappointment for everyone involved and our sales team tried earnestly to provide an alternative purchase scenario.  The vehicle in question had been in our inventory for 84 days and, with unfortunate timing, we had two sales consultants working with two different customers at exactly the same time.  I checked with our Sales Managers and they said that it is the moment a customer puts a deposit/down payment on a vehicle that determines when it is no longer available to other potential buyers.  In this situation, the other customer made a down payment first and they went on to purchase the 2021 Durango without a test drive.  We still do not have any other used Durangos, and despite our Sales Manager's effort to put together a deal on a new model (on which we would have lost money, but were willing to do under the circumstances), it did not work out.  There is no basis for allegations of racism or sexism whatsoever.  This was an altogether unfortunate situation of timing and we would be happy to work with ************** should something come in along the lines of what she was looking for.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well if you love putting your car in a shop and get it back with more issues I suggest you go to Troncalli dodge. Love getting yelled and cussed out by some dinky employees?? Go to them. The people will get you more issues on your car and oh yeah yell at you when you confront them about it. Love going in for a small dent and a oil change just to get a bunch of sensors pop and say its my fault. They say its the sensor so I went got that replaced. Code still on. They said its the battery code is still on. Went in for a LITTLE DENT that shouldnt take nothing but a week. Took almost 3 weeks!!! Literally have the dashboard before going in the shop and after the shop. Oh yeah and if you confront **** the supervisor for collision he will gladly yell and cuss you out. Just great tip for a good day at Troncalli **************************.

  Business Response

  Date: 08/18/2022

  Our Collision Manager and General Manager both tried their best to communicate with ******************** but his incessant belligerence made it impossible.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Message sent to dealership Attention manager - supervisor- head person in charge of Dodge repair / service Oil change done week of July 7th Was told that the hose was loose at the radiator (***** told them it was dripping and they saw the drip) and they fixed the hose and said nothing more was wrong.July 11th while at a store noticed a leak late in the day. Truck wasnt overheating and ask my sister to follow me to drop the truck off (nothing happening other than the leak). The truck wasnt overheating and I didnt have to make any stops on my way, drove straight there. Near closing time, technician came out, showed me crack in the radiator and saw the leak. Left truck (truck wouldve sat overnight & any fluid wouldve continued to leak out)Waiting on updates -Radiator ************* are told that the truck is still overheating. We were told the thermostat was replaced and still overheating. Water pump was checked, still overheating. Fast forward 2 1/2 weeks truck still at repair. Today, July 28th (*****) calls to almost demand answers and was told that the truck doesnt even run (we drove it there and if wasnt even overheating). What has happened to our truck while youve had it to cause it to stop running? ********* (I believe is our service technician) implied that we drove the truck without coolant and that could possibly have done damage to engine. This is NOT factual. As stated above, when the truck was left with you it was dripping coolant thus for not empty! Quite possibly continued draining overnight while it sat in your lot therefore making it empty.Per *********, the engine specialist had been on vacation last week, has 2 engines torn apart, had a few that have been waiting on parts for months and the parts came in and h*** be dealing with all of those before he can look at ours???? I really didnt need to know all of that, I just need to know what youve done to my truck to cause it to no longer run. Ihave 2 witnesses

  Business Response

  Date: 07/29/2022

  Our Service Manager responded to the concerns listed in a conference call this morning with the customer.  This call included all of our staff members involved with the vehicle to provide a comprehensive overview and an opportunity for extensive technical Q&A.  We are actively working to provide a scenario in the customer's best interest that is not just a short term fix, but a long term solution.