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Business Profile

Sanitation Consultants

Cycle Works Sanitation & Recycling, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Cycle Works Sanitation & Recycling, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cycle Works Sanitation & Recycling, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first started **************** it was 40 bucks now because they dont have enough workers which is not customers problem! My trash is $100+ What if all your customers switched to a different company because of this ? (Now you wouldnt have enough customers to pay employees) My bill has went up $100+ if i wanted to pay that i wouldve just stayed with **************** atleast They Picked Up EVERYWEEK WITHOUT MISSING ANYWEEKS UNLIKE CYCLE WORKS I literally have to beg you guys to come get my trash and pay yall IM NOT DOING BOTH! Deliver the services i pay for AND I WILL ALSO BE SHARING MY EXPERIENCE WITH MY 4.2million Followers On tiktok, Instagram , ******* and Other social media sites DO BETTER THIS IS NOT OKAY CUSTOMERS SHOULDNT HAVE TO SUFFER because of your employees decisions! WE ARE ALL Experiencing inflation not just this company it is very selfish to increase Our bills EVERYTRASH CYCLE! Do better!!!!!!!!!

      Business Response

      Date: 02/08/2023

      hello, we are having management reach out to asap about a refund attached to this email is the true reason we have increased our rates hope this this helps. Thank you again for your time. 

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since april of 2021 my bill has gone up every pay period which is every three months. so since then it has gone up seven times. I have emailed them but they just kind of brush me off and do not really explain it, I understand the price going up some but not every pay period. And it is done without any warning.

      Business Response

      Date: 12/19/2022

      Good morning, ****** I'm sorry that we are responding to this message so late I did receive the letter and was able to sign into the account and see your complaint. In reference to the invoice going up unfortunately, this year has been the highest inflation we have seen in over 15 years being, so we are constantly accommodating our rates to fit the needs of business versus cost. In each of our times that our rate has gone up, we have sent a letter breaking down the pricing. 
      If you would like to set up a further conversation with her manager in our office,please notify us and we will set up a time to go over that letter. Thank you again we sincerely apologize for any inconvenience or confusion.

    • Initial Complaint

      Date:08/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY MAIL BOX WAS KNOCKED DOWN BYONW/E OF THERE EMPLOYEEE ON ROUTE I SW HIM AND THEY WENR ON AS NOTING ***** I AAAPOACHED HIM AND IN SISTED THET EMPTY MY ***** DIVER TOO MY NAME ADDRESSS NUMBER AND NAME **** ONE OF THE ***** ASK FOR A PIC THEY WLD REINBURSE THEN TEN DAYS LATWE AKS FOR A PIC OF DAMAGES I TOLG HER I DOT HAVE DUE TO MY NEIGHBOR PUT IT IN THE ***** IM GETTING OVER A STROKE AND I WASNT GOING TO DIG IN ***** FOR MAILBOX WHY DINNT U SAY THAT TEN DAYS AGO

      Business Response

      Date: 09/14/2022

      Dear customer  after reviewing this case it seems that we completed your refund for the repair. check number ***** for ***** please let us knw if you need anything else we apologize for the inconvenience 

    Cycle Works Sanitation & Recycling, LLC is BBB Accredited.

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