Reviews

Review Details

• Review fromLakisha K

  Date: 05/26/2025

  5 stars
  Another fantastic experience! Thank you, ***** *********  Purchased a home and the first thing to happen was some very weird, very loud alarm going off….it was the septic alarm. Rooter Plus came out. ***** ******* and I forget the young lady’s name that worked with him (I’m so sorry Ma’am!) fixed the problem in NO TIME!
  This month, I had a plumbing stoppage. First American Home Warranty sent ****** Plumbing (stay away from those guys) who showed up to my house and “assessed” that I have a one-way (ahem…I’m on septic AND have a two-way) and they had to dig and install a two-way - $2800 NOT covered by the home warranty. I called RooterPlus. Not only did they send ***** to fix the problem, they sent a septic team to ensure that wasn’t the cause of the problem.
  Anyway, back to ***** ******. He was outstanding! Superior professionalism, excellent workmanship, he explained the problem and process, AND THEN had the clog cleared in LESS TIME than the ****** ******** dude took to “assess” the situation. Not only did ***** go out of his way to get my home serviced before end of day, he cleaned up after. He also provided eduction and tips so some **** doesn’t come along and try to scam me outta money and how I can troubleshoot a potential problem.
  To *****, *****, and the young lady working with *****, THANK YOU! Once again, RooterPlus proved to be fast, affordable, and true problem solvers!

• Review fromHarvey I

  Date: 05/19/2025

  1 star
  May 2025. My daughter contacted this company to pump her septic tank as it was time to do so. Perhaps seeing that she was single and female, she was charged $2500 as they claimed that the tank needed chemicals to prevent future problems. Note that Rooterplus receives a 1.7 star rating on **** with 200 reviews with multiple customers citing predatory pricing. Potential customers should be warned to stay far away from this company.

• Review fromJoshua U

  Date: 02/15/2025

  5 stars

  Joshua U

  Date: 02/15/2025

  ****** is probably the most excellent customer service representative I have ever encountered. I have been around a long time and been in the corporate world in customer service and his was ******************** excellent! I was ready to cancel the service trip , and he turned it all around with his incredible personality and knowledge! Thank you, ****** for working with us and and rescheduling for a time that is more convenient for us. Again, outstanding customer service I cannot say enough!

  Inspector Drain Inc

  Date: 02/17/2025

  Thanks for such high praise for ******. He is truly a great customer service representative and we are lucky to have him on our team. Thanks for taking the time to write this review.

• Review fromDarline C

  Date: 02/10/2025

  1 star

  Darline C

  Date: 02/10/2025

  Beware of predatory practice and price gouging with RooterPlus. My elderly father, whose on a fixed social security income and doesnt speak English very well just charged $3,000 to his credit for septic work that should have cost a few hundred dollars for a 1000 gallon tank pumped out. They upsold him on everything possible and told him he had this and that problem and used scare tactics to urge him to take on debt so that they could fatten their pockets. I wish I could attached the invoice here for everyone to see. Bottom line is this company preys on everyone including the vulnerable population. They should be ashamed

  Inspector Drain Inc

  Date: 02/17/2025

  Thank you for sharing your concerns. We are very sorry to hear about your experience, and we genuinely care about treating every customer fairly. Our pricing is standardized for all customers to ensure transparency and consistency. We regret that you felt pressured into additional services, and we take your feedback very seriously. We'd appreciate the opportunity to review this situation further and address your concerns directly; please call our office at your earliest convenience - ************ and ask for *****. We value every customer, especially seniors, and are committed to making sure everyone receives honest, respectful service..

• Review fromMillicent B

  Date: 06/12/2024

  5 stars
  I had excellent service from RooterPlus. Kudos to ************************* and his technician. They went above and beyond in addressing my concerns and as answering my questions.

• Review fromJim V

  Date: 04/24/2024

  1 star
  *****, the plumber, was great, but company charged a fuel surcharge to show up then added $474 to enter crawl space to exam the issue. This didnt include any repairs. Then wanted another $474 to enter again and do an overpriced repair.***** remioved the surcharge thankfully.

• Review fromTimothy L

  Date: 01/23/2024

  1 star
  We've used this company for the last 22 years and have had our septic tank drained 3-4 times. Never have we had to just pay the "drainage fee." There is ALWAYS an additional $1,000 to $2,000 for this or that. But at that point they have the yard dug up, cover to the septic tank off and we can't flush the toilets so we're at their mercy and agree to pay.December of 2023, we noticed that we were getting some gurgling sounds when flushing the toilets in the house (always a sign that the septic tank is full) and called them for service yet again... this time they put the fear of God in us and said we had 2 options, $4,000+ to drain and oxidize the lines (which might last a year) or $21,000+ to replace the entire system.We opted for the $4,000 and suspected we were scammed.After reading the reviews on this company and hearing about the ridiculous ad ons others have experienced and equated them to our own experience, we're pretty sure they scammed us... yet again. One year they got us for the banter (a $25 part at Lowes for $2,000 and now this with the $4,000 oxidation). We will NOT be using them in the future!Buyer beware!

• Review fromRBG H

  Date: 06/15/2023

  1 star
  I have never regretted using a company more. TERRIBLE communication all the way through. Not a single person in the office knows what anyone else has done or is doing. *****, the person in charge of drain fields is the worst out of all of them. I paid for half of our drain field 2 months before anything was even installed. They told me we had 13 people in front of us on the install list and that it would be at least 2-3 weeks before they could install. ***** called 2 days later and stated they could get to us that day - great. They began on Friday morning and finished at 4 that afternoon. 7am on Monday morning I get a call from him asking for the remaining payment. I advised that I would be making payment that week. The next morning he sent a text stating that if they don't have payment by NOON on FRIDAY they would be charging a 10% late fee. I responded with a picture of our estimate which states after 10 DAYS a 1.5% surcharge would be added to any outstanding balance. I sent him this and he proceeds to send me another rude text and doubles down on the 10%, which wasn't stated anywhere. When I called to pay that same morning, ****** answered and though she was able to pull me up by my name, tried to tell me our balance was the full $6500. I said no, half of that was paid in April. She put me on hold. She came back again and gave me another number that was higher than our actual remaining balance. I'm put on hold again. Only to have the phone picked up by ***** who said it it due to a fuel surcharge. But since the fuel surcharge wasn't included on our initial invoice, he could remove it. ***********. You will be removing that. What if I was elderly? Or if my husband called instead of me to make payment? Would they just have charged me the full $6500?? I firmly believe they would have. This is a horrible company and NOT the way to do business.

• Review fromPeggy K

  Date: 06/06/2023

  1 star
  May 22,2023,septic system was backed up causing sewage to back up into shower close to septic. Called the company that has serviced our septic since house built, Could not come until Friday, May 26 to pump. Called Inspector Drain, DBA Rooter Plus 24/7 tank pumped for $150.00 to $250.00. Was quoted **** gallon tank for $250. Next day, I told them our regular business couldn't come until Friday and I was desperate for service. ***** lifted the white cap and said you have quite a build-up looks like your lines to the drain field are clogged and looking at close to *********. No way so he says he can help with discounts, came up with ********. Treating drain field with Oxidizer, jettison the lines clean .Says heavy rains does not effect the drain field. Said if not fixed could cost in excess of *********. I told him to just pump tank, said No he would not do as would be liability to Co. His manager, ************************* said it was because he didn't want us spending money when it wont fix the problem. I was desperate and knew nothing about septic tanks I am 78, my husband 85. On email receipt of itemization after work done we knew we had been ripped off, preyed upon. The itemized costs are excessive,$**** for Oxidizer treatment where the label said for maintenance not to rejuvenate the drain field as told by manager the oxidizer is their product. How do we know their product works, he says because he knows what it does. We were in desperate need and fear of not knowing when our tank would be pumped to when we could be back in our home fear of costs of the unknown as told was too much to handle so we agreed to work. We were mislead, that they would pump our tank, lied to as to why they would not pump even though that is reason they were called. We still don't know if what they said was done actually was. Concerned if the lines were blown with high pressure if the lines were damaged. We were preyed upon given our predicament and lack of knowledge, easy target for them.

• Review fromKerrie B

  Date: 01/05/2023

  1 star
  Rooter Plus located In ******* **, First I called them 3 different times about their pricing all three times I spoke to a real person she also spoke to my dad. She quoted us $150 each time she told my dad $149.99 I said ok let's book to have my septic tank pumped. The scheduled time was between 10am and 2pm they arrived about 1:45pm so first off, I had to sit around that long and wait on them when they could have said hey, we will be there at like 2. Any way when the 2 men showed up, they were not friendly actually kind of cocky when already had everything **** up for them all they had to do was pump it there was no labor at all. They stood there and took a few pictures and stunk a stick in the hole and said ok $465 I was like NOPE not what I was told over the phone they said ok well if you want it done its $465 I said that is not what your representative told us 3 different times over the phone, so someone is lying. He said **** it is $465 do you want it done I said no you can go I don't like a Lier. Come to find out they work off commission so they can just charge whatever they want to when they get to your home, I guess which is so wrong. I would not recommend this company at all.