We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tile and Marble

Tilesbay.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile and Marble.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made purchase ($1700 tile, $800 shipping totaling $2500) of travertine tile March 1, 2024. It was delivered in 2 shipments on March 15, 2024 and March 21, 2024.Overall have about 50 square feet of broken tile. Both shipments as per Tilesbay instructions were opened upon arrival and inspected before the carrier left. This way damages could be verified between the carrier who signed off on paperwork and photos taken to show Tilesbay. They advised claims process will begin. They also said they'd ship me 4 bundles which would equate to the damaged 50 square feet. So far I continue to get replies to all my emails with vague responses. Either the carrier isn't coming through or their team will go check on my order but never any information. Today is May 28th making 2 months ongoing process and I've an unfinished kitchen floor. My only customer service contact is *****************. ******************* is a unique cut and color of tile where I cannot find a match to my order anywhere else. Due to my cash outlay I need to recieve the balance tile to replace the broken or will not have enough complete my floor.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 26, 2023, I placed an order online totaling $1,060.28 for luxury vinyl stair tread (7 boxes) and one box containing a vinyl flush stair nose. The packages were shipped thru *** and received on 06/03/23. After opening the boxes, the contents of two sets of boxes came broken and dented, so I immediately notified the seller via email including pictures of the boxes and broken items. Since this was reported, their customer service department keeps blaming the carrier and as of today 8/2/2023, they have not taken any responsibility or refunded me. On June 7/2023, I had to place another online order for the replacement of the two boxes as I needed the product to finish the installation. My ask has been very simple since I reported the incident. I just want my money back including the shipping cost for the replacement order that I placed.

Tilesbay.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.