We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Over Modify LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed two paid orders with Over Modify LLC; neither was fulfilled. ***** ******* admitted the business is closed and orders wont be shipped. The *** was dissolved before my purchases. I request a refund and investigation due to clear fraudulent and deceptive practices. Detailed complaint attached below.

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, i paid ****** on jan 15 i ordered a car decal/livery and on their website it says it gets delivered with a month. But its been 6 months possibly even more than that. Ive tried emailing them and only a bot replies to me saying my order is in queue. They also turned off their comment section throughout their social media, so theres pretty much no way to contact them. I dont want my money back i just want the product that i specifically ordered since this was supposed to be a gift for a family member but its clearly been too long. Thankyou

  • Initial Complaint

    Date:02/26/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a livery in July of 2024. It is not February 2025 and not only have a not received it they won't respond to any communications.

  • Initial Complaint

    Date:12/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an automotive livery from the *********************** website after seeing an ad for them on ************ order was placed on August 28, 2024 with a promised ship date of 5-6 weeks. The time past with no updates or further notices of my order even after I had reached out to ***** ******* personally in October, and he never responded to my messages. I have contacted many different departments at Overmodify to no avail, being completely ignored for months.

  • Initial Complaint

    Date:12/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/23/24 for $568 for a livery on my car. I was told shipping would be 6-8 weeks. I didnt receive my order within that time frame so I emailed ***** ******* in August about the order. He told me they are backed up and it could take a little longer. So I said that was alright and I waited. I then emailed again in November about my order and got no response. So then I email again in December no response. After that I checked their social media page and they are posting about shipping out their newest merchandise in the next couple of weeks. So then I check the comments on their tik tok @************************* and there are multiple comments about people not receiving their orders some as long as a year ago. It seems the website and company is only owned and operated by one person. I think they have too much business for what they can handle and are just not giving people their orders instead of making an announcement that they have to catch up on orders. I hope this helps all the other people who also got screwed over by them.

  • Initial Complaint

    Date:12/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a livery from them September 1st 2023, I have reached out multiple times with little communication back. When they do email back they say they will ship it within 2 weeks and still never actually ship it. This is over $200 they are scamming from me.

  • Initial Complaint

    Date:11/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some stickers for my mother's car for her birthday and they were $214. It initially was supposed to **** * weeks to make and ship out to me but then they told me they were in the middle of moving shops so it would take until 4/16/24 but then they ignored me until September 22nd which they told me that it would be shipping out early this month and they're back to ignoring me.

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a livery April 19th with promises of delivery with 8-12 weeks. It's now september and there has been no contact since the day of the purchase. They delete social media comments and don't have an accessible support on their website. With many other people experiencing the same thing, ordering larger products from their website is pretty much a scam.

  • Initial Complaint

    Date:08/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a livery in august of 2022. was told it would take 4-8 weeks. sent in pictures of my car so they could draw up the design and i could make tweaks here and there. never got a reply to that email. two months pass and i didnt hear anything from them. four months pass and i emailed them and didnt hear back. six months pass and i email and instagram dm them and didnt hear anything back. 8 months pass and i email them and get a reply where he apologized that it was taking so long and that he would personally make my order and ship it in the next week. another two months pass and i didnt get anything and my emails were still being ignored. i finally email them a year and two months later asking for a refund or else im calling my bank back for a chargeback. they reply to this email telling me my livery shipped a month ago and asked me if someone maybe stole it from my porch. i told them it never arrived and i have cameras to see my porch and cars and i never got a email that it was shipped or a tracking number and asked him for my tracking number. never replied to my email so i called my bank and they refunded me the full amount. then i got a letter from them that they will appeal my chargeback and if they win i will get my livery. i laughed at that since didnt he say it was already sent? anyway he lost the appeal and i got my full refund from the bank. please avoid this company at all costs

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overmodify sells custom decals for show cars and I ordered $250 worth of product, its been 15 months since I placed my order and paid. Since then Ive reached out on social media for updates only to be blocked and ignored. There is no customer service or way of reaching directly. My comments on social media as well as others have been deleted and only allows positive comments left.

Over Modify LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.