Complaints

This profile includes complaints for Cady's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cady

  1700 Winder Hwy Dacula, GA 30019-2266

• 

  Cady

  3979 S Main St Acworth, GA 30101-5657

• 

  Cady Studios

  10475 Fortune Pkwy Jacksonville, FL 32256-3585

• 

  CADY

  2201 Crownpoint Executive Dr Ste E Charlotte, NC 28227

• 

  Cady Studios LLC

  995 W Kennedy Blvd Ste 46 Lockhart, FL 32810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The official studio (CADY Studios) that takes pictures for my son's high school sent me an email last year to sign up to schedule a session to have my son's senior pictures taken. As they are the schools official photo studio, I agreed and scheduled a session that took place July, 23, 2022. I signed up for the $50.00 package which includes two backgrounds plus the cap and gown. Once the session was over, I was told I would receive the portfolio with the pictures that had the two chosen backgrounds and if I wanted to keep them, I would have to pay an additional $150.00. When I asked why wasn't that explained before the session, the answer was, "I don't know". I asked when I would get the pictures with the cap and gown and they said they hold on to them until graduation. Today I received an email showing the proofs of my son in his cap and gown. I called to find out when they would be sent to me, as I had already paid. I was told they are a separate product and if I wanted them, I would have to pay an additional $70.00. This company is misleading us parents and holding our kids pictures for ******. I am a single parent with one income and this company is taking advantage. They are scamming parents. I should not have to pay more money for pictures I paid for especially when they are not making this information known. I did not see any of this information listed on the web site. If I had, I would never have used their services. I want my son's pictures. Please help

  Business Response

  Date: 02/23/2023

  Thank you for taking the time to share your concerns with us.  On behalf of CADY I apologize for any misunderstanding or inconvenience you experienced during your student's senior photo journey. We share the same goal, to capture and share this important milestone for your child.  We do our very best to communicate the details of all of the services and products we offer on our website and within our terms and conditions.  Please refer to our website for further information or reach out to our customer experience team for further support.  We appreciate your feedback and will share it with our team. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19404120
  
  I am rejecting this response because: they are not offering any resolution to the complaint, except for me to contact customer service. What for? They are only going to tell me the same thing. All I want is my son's cap & gown photos sent to me at no additional cost. That is the only resolution that is acceptable.
  Sincerely,
  
  *************************

  Business Response

  Date: 02/23/2023

  It is company policy that we do not send Cap & Gown photos in a portfolio. Your images are available for you to view and purchase online this process is the same for all of our clients when it comes to Cap & Gown photos. We apologize you're not happy with our services and thank you for reaching out to address your concerns. We'll pass your feedback to our leadership team but unfortunately we will not be changing our company policy at this time for this matter. If you need additional assistance please feel free to reach out to our customer experience team. They can be reached Mon-Sat from 9am-5:30pm EST. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19404120
  
  I am rejecting this response because: none of this information was provided upfront when session were booked. Moreover, that nonsense about policy terms and conditions is just your way of squirming your way out of not doing what is right by the customer. You know every well no one reads that. Moreover, it is why you put it there. That's your justification. It does not change the fact that your website and staff are misleading customers. I used your services so my son can have his picture included in the yearbook as any graduating child should. I paid for a $50.00 session and end up paying $200. How is that right. YOU ARE MISLEADING PEOPLE WITH YOUR FALSE ADVERTISEMENT AND IT IS NOT RIGHT. I am a single parent who struggles daily to afford my son the experiences all kids should have and companies like you do nothing but take advantage. SHAME ON YOU!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missed yearbook deadline.After months of trying to call, finally on Jan 10, I got a response. Unfortunately it didn't solve the problem.My eldest son was class of 2022, his session was without incident. My daughter is currently class of 2023. While trying to schedule her session, only my son's name would appear. Two months later a resolution was given to purchase her 11th grade pictures and that should update the system. It did not. Now as extremely disappointed I am over her senior portrait not being in the yearbook; I'm equally dissatisfied about the inability to schedule her scenes. Also, reaching out to school representative did NOTHING, a whole lot of words just to say she missed the deadline and that's that.

  Business Response

  Date: 02/08/2023

  Thanks for reaching out and voicing your concerns. Our management team has been in direct contact with you to correct the online error. If you need any additional assistance please feel free to give our team a call or respond to our latest email. Thank you for your patience and understanding. 

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 19329233
  
  I am rejecting this response because of the student error, may daughter will not have her graduation photo in the yearbook. I tried over SEVERAL months to have this corrected; including making a purchase. A solution would be to provide a manner for her inclusion her in the yearbook.

  Lastly, an email with class of 2023 information was came across as indignant considering the initial issue was caused by your system.

  
  Sincerely,
  
  A Cudjoe

  Business Response

  Date: 02/14/2023

  Our Manager of Customer Experience has tried to contact you directly. Please respond to their latest email so we can address your concerns. Her email is ****************************************************, if you haven't received her email please check your spam folder. 

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged my credit card without permission for a portfolio that they showed delivered to my home but we did not recieve, i made multiple calls to their customer service- they state they have no manager to speak to when I asked. and bounced me back and forth , hung up on me told me they could not do anything although I did not recieve. Asked for a manager - no call no response instead a label to return a package that was not recieved, i called my bank and placed a fraud claim against them, i recorded all calls made with their customer service for proof of their scam and how they deal with customers and will now send those calls to the school district if they do not resolve my issue and warn the school district on how they are taking peoples money with no pathway to resolution. I will request that the school district take this complaint, my recorded conversations, my emails with this company and also all other complaints filed on the ripoffreport.com and all that i will be gathering to show this ugly pattern this company has. they charged me over $232.00 for products I didnt ask for nor recieve. I will continue to take this issue further and will not stop till they are not allowed to do this to others again

  Business Response

  Date: 01/12/2023

  Thank you for your message. When you booked your students session, you selected the terms and conditions to receive the portfolio and it did share with you about the portfolio being returned by the due date to avoid being charged for it.  We have reviewed your account and we do show the portfolio has been refunded back to your account. We apologize for any confusion. If you have any other questions please feel free to respond to our latest email or give our team a call. Thank you for being a CADY customer. 

• Initial Complaint

  Date:12/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over a month to contact these people regarding a senior portfolio that was sent to my house with the threat of being charged $200 for it. My son ONLY had photos done there for the year book. Their photos are overpriced and extremely poor quality! I would NEVER purchase photos from them as I can do better with my cell phone. Now I have NO WAY to go send the portfolio I DID NOT REQUEST back. After A MONTH OR TWO of trying to contact these people, 2 days prior to when they are going to charge I finally got a rude person on the phone. He proceeds to tell me well your card is being charged in two days and I cant do anything about it. I asked for a manager and was told they wont do anything either, but he said he put in a request and I MAY hear back from someone in 24 hours. This is ridiculous and this place should be shut down for their crooked business practices. I do not think I should be charged for something I did not request! I do not think I should be faced with the hassle of sending something back as I do not have the ability to do so. The company shouldnt send out overpriced stuff not requested by people and then take the money even when not authorized. If I had a way to send it back I would but I dont have transportation and it took me over two months to get someone to even answer the phone to speak to them.

  Business Response

  Date: 01/03/2023

  Hello *****, thank you for your message. We apologize if there was a misunderstanding about the portfolio policy. When you booked your session, you accepted the terms and conditions of the portfolio. This is why you received a portfolio in the mail. In your parent dashboard, there is a return label so you may return the portfolio if you do not wish to purchase it. You can also return the portfolio to any of our studio locations during their normal business hours. We also saw your ****** review that you left for our **************** location where we previously responded to your concerns. As you stated the terms and conditions were signed by your son and you said, "sure that is totally my fault for not watching what he was doing and overseeing his every move with booking photos for the yearbook." So we apologize again that you feel that you were "tricked", we always try to clear and direct about the senior portfolio process. This is why we put it before scheduling any session, clients have to agree to the terms and conditions before proceeding, we also go over the portfolio during the checkout process at our studio, we send directions on how to return the portfolio in the package it comes in and we send several emails as reminders to return your portfolio before your deadline date. We're also attaching a screenshot here of where we go over the portfolio during the booking process, your signed terms and conditions and your ****** review for references. Looking at your account, your portfolio was been returned. So, if you have any other questions please feel free to give our team a call. We're available Mon-Sat from 9am-5:30pm EST. 

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter's school uses CADY for their senior pic. When we were told the fee paid to schedule this session does not include any photos. I advised I was aware of that, because I had done business with them last year for my son senior pics. As I begin to bring in the clothing and other personal items for her to change into for her shoot, I was instructed that I cannot leave my personal items in the changing room. Baffled by this statement, I asked why and I was told because other people need to change as well. Of course, I then thought to myself, what is the purpose of having an appt (1:30pm) and being asked to vacate the changing room after every shoot? The lady smiled and said that's just how it is. Everything in me told me to cancel this appointment and reschedule at another location. We proceeded with the session which was about 5 hours long. After the session is complete, and I was ready to check out, I was taken to a room where you aren't allowed to view the photos. They handed me a brochure with the most ridiculous prices! They then tell you that you have to schedule an appointment to come back on another day to view your photos. On 12/22 a rep contacted me to confirm my appointment and I asked the question, will I be able to view my proofs online or receive a portfolio and to my SUPRISE she blatantly said, "No, that option does not come with the Most Popular Package." I am only allowed to view the pics at the scheduled time via Zoom or by coming back to the facility which is an hour and a half away from me. I asked to speak with a manager and expressed the concern. Her response to me was we have excellent specials going on right now that can save you 25% off your package choice. From not telling you upfront about the proofs/portfolio to charging people 200 studio session, to not allowing you to purchase photos online at your leisure. This place business practice is horrible. All I am asking for is to view my proofs. Honestly you get more when you pay less!

  Business Response

  Date: 12/29/2022

  Thanks for reaching out and voicing your concerns. Our management team has been in direct contact with you to better assist. If you need additional assistance please feel free to email them or give our team a call. 

  Customer Answer

  Date: 12/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am a high school senior who recently had my graduation pictures taken at CADY's local portrait studio. My school informed me that CADY was their exclusive photographer for this year, which limited my options to only one business and eliminated competition. I am unsure how my school chose CADY, but I suspect that they may try to influence school's choices through their connections and suppress other businesses.When booking my session on the website, I was presented with various package options that included different poses and scenes. I chose the $59 package, believing that it included the cost of the pictures as well. However, I later discovered that the package only covered the photoshoot itself and the pictures would be sold to me at an additional cost. The website also added small add-on services to my purchase without clearly disclosing the cost.After my photoshoot, CADY informed me that they would mail me a portfolio of the pictures for me to "view," and that I would need to return the portfolio by mail or be charged $200. I was given 60 days from the photoshoot to return the portfolio, but half of that time was taken up by CADY mailing the portfolio to me, leaving me with less time to return it.In addition to these confusing and misleading business practices, CADY offered me packages to purchase the pictures that I had already paid $59 to have taken. The cheapest package for digital photos of my graduation gown pictures was a staggering $399, and the lowest package overall was $179. These prices are outrageous and not affordable for me, especially considering that I was already restricted to using CADY as my photographer.I believe that these are unethical business practices involving the elimination of competition, confusing business processes, and forced price gouging. I am writing to request that appropriate action be taken so that students like myself can afford to have their graduation pictures without breaking their budget.Thank you.

  Business Response

  Date: 12/20/2022

  Thank you for your message. We apologize if you did not see the information you are inquiring about on our CADY website.  We have an entire section for those who are new to CADY. It shares that photos do not come with the session and provides a price range for the packages.  I also see there is concern about the portfolio. When you are booking your session, our system does not allow you to move forward until you have accepted the terms and conditions for the portfolio.  We have all of these things listed on the website and in the booking portal so our customers are made aware. Please let us know if there is anything else we may assist you with. Thank you for being a CADY customer.  

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter took her senior pictures with Cady in ******* in September 2022. I filed a previous complaint stating the $3000 i paid for pictures of my daughter were of awful quality. They re-did the pictures and they are still blurry and out of focus and they did not meet the contract of me receiving pictures of the quality they said I would get. The quality of these photos are not of the same quality as they advertise in their studio. Cady is still refusing to give me a refund. I dont want to go to small claims court, I want the bbb to help get me a refund for Cady not full filling their side of the contract and give us quality pictures . When i went in and talked with ****** she did not dispute the pictures were bad, she just said she would talk with her supervisor which I am unable to get that phone from Cady. Please help!!

  Business Response

  Date: 12/12/2022

  Thanks for reaching out and voicing your concerns. Our management team has been in direct contact with you regarding your order. We did reprint the items you were unhappy with and you stated you were now satisfied with the newly printed items. Unfortunately, we can not offer a full refund for services that have been completed. We've attached the sign terms and conditions for your order which states, "all sales are final" due to the customization of our products. This was signed on 9/25/2022. If you have any other questions please feel free to respond to our latest email or give our team a call. 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18556275
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/12/2022

  Unfortunately, we will not offer a full refund for services that have been completed. If you have any other questions please feel free to respond to our latest email or give our team a call. 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18556275
  
  I am rejecting this response because:  Yes,  signed a contract for a service, which was for quality photos.  When I came in on Saturday, 12/10 to look at the new photos, some were better, but I pointed out to ****** and asked, "Are these the same quality of photos around the studio that are displayed" she could not say yes, the quality of photo is not met to the quality you promised in the contract.  There were still some photos that are blurry and I refuse to take.  I will return every single photo you have provided to me.  I want you to fulfill your side of the contract and give me the product you said you would give me.  Also, I can call the studio all day long, but they refuse to give me any number for a district or other manager outside of the studio.  To me this is not best business practices.  The people I speak to at the studio are not in a position to make any decision, they keep saying, " I'll speak with my manager, or I will speak and show production" I want a refund for the bad quality of photos and Cady not fulfilling their part of the contract.

  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 12/12/2022

   
  

  Complaint: 18556275
  
  I am rejecting this response because:  Yes,  signed a contract for a service, which was for quality photos.  When I came in on Saturday, 12/10 to look at the new photos, some were better, but I pointed out to ****** and asked, "Are these the same quality of photos around the studio that are displayed" she could not say yes, the quality of photo is not met to the quality you promised in the contract.  There were still some photos that are blurry and I refuse to take.  I will return every single photo you have provided to me.  I want you to fulfill your side of the contract and give me the product you said you would give me.  Also, I can call the studio all day long, but they refuse to give me any number for a district or other manager outside of the studio.  To me this is not best business practices.  The people I speak to at the studio are not in a position to make any decision, they keep saying, " I'll speak with my manager, or I will speak and show production" I want a refund for the bad quality of photos and Cady not fulfilling their part of the contract.

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/13/2022

  Our regional studio manager has been in direct contact with you to better assist. If you have any other questions please feel free to reach out to them directly by phone or email. Thank you! 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18556275
  
  I am rejecting this response because: they are only giving me $425 back from the $2224.89 I spent for quality photos of my daughter. I was told they do not give refunds for any reason.  I spoke with the district manager, she said I was not allowed to talk with her boss because he doesn't talk to customers.  Great business practice.  I disagree with this decision and Cady said this is all they can do since they never give refunds for any reason, even if the mistake and mishap is their fault.  The bad photographer, the bad pictures, the bad production of the pictures, the bad reimaging of the pictures, the bad customer service, non of this was my fault, but yet, I am being forced to pay for all this.  Cady has such a bad business practice, unbelievable they stay in business.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a monopoly I did schedule senior photos for my child. We went in and got the photos done and received the portfolio. After determining they were what we desired we returned the portfolio in accordance with provided instruction on 11/2/2022. We used the provided label and dropped off at a facility they required. Its now 12/11/2022 and close to Christmas and they have charged my account without warning. Its a travesty and now my child will suffer at Christmas time.

  Business Response

  Date: 12/13/2022

  Thanks for reaching out and voicing your concerns. Our customer experience team called, left a voicemail, and sent an email yesterday 12/12/22. Please give us a call back or respond to our latest email. We'd love to assist and hope to hear from you soon! 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a photo session for my son school senior pictures. They canceled the appointment 4 or 5 times. I asked for a refund. They tell me it will go back on my credit card. I told them I dont have that credit card anymore. They said the bank will figure it out. I said I dont use that bank anymore. They said they have to have a supervisor handle it, yet they wont let me talk to a supervisor. 3 weeks later and many phone calls and I still have not heard anything about my refund. I want my $125.00 back.

  Business Response

  Date: 12/12/2022

  Thank you for your message.  We apologize for this inconvenience.  Whenever a transaction is placed with a credit card, we refund back to the card that made the original purchase. Even if you are no longer in possession of the card or the account, we refund back to the original method of payment and you would have to contact that financial institution.  Thank you for being a CADY customer. 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18550500
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/12/2022

  Our management team will reach out to you directly to better assist with your inquiry 

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18550500
  
  I am rejecting this response because:
  I was told on Friday 12/09/22. That a supervisor would call me back, then got hung up on. And no one called back at all!
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/12/2022

   
  
  
  I am rejecting this response because:Date Sent: 12/12/2022 12:07:02 PM
   
  Complaint: 18550500
  
  
  I was told on Friday 12/09/22. That a supervisor would call me back, then got hung up on. And no one called back at all!
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/21/2022

  Dear CADY Customer,
  
  This is to follow-up and confirm that your refund request has been completed. Since this was a physical check refund, processing/mailing time is ***** business days. If you have any other questions please feel free to email or give our team a call.
  
  Thank you for being a valued customer of ********************!

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my daughters senior pictures taken at Cady Photos in *******. Then, when we looked at the pictures, they were dark and out of focus. The gentleman showing us our pictures said in production they would fix the photos and I should not worry. So, I spend $3000 on photos, framed photos and other memorabilia with the pictures. When the pictures arrived, they were dark, out of focus and had images on top of other images. They were completely awful. I have emailed at least 6 times. I have called twice leaving messages, no reply since leaving those messages on 11/14 and 11/15. I did get an email that they will close this case in 5 days if I don't call them and I have. I am asking for 50% refund or $1500 back due to the awful photos. Per a message that was left on 11/12, they will not give me the refund. I refuse to go back for 4 hours of photos to be re-done, I just want my money back.

  Business Response

  Date: 11/23/2022

  Thanks for reaching out and voicing your concerns. Our management team has been in direct contact with you to better assist. Please respond to their latest email or feel free to give them a call if you have any other questions or concerns. Thank you for being a CADY customer.