Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WHAT IS GOING ON HERE HOW IS THIS COMPANY STILL IN BUSINESS? EVERYONE HAS THE SAME COMPLAINT BBB WHAT ARE YOU DOING TO HELP US?!!!!! NO ONE IS GETTING THEIR MONEY BACK BUT THE **** CONTINUES THEY ONLY HAVE PHONE # NO EMAIL NO CHAT YOU CALL & THEY VERBALLY sell you but the policy is in WRITTEN & hidden What about the 3 day law in **?STEPS TO GET ****MED BY BIOCIDE 1.Website encourages you to call 2. "consultant" is actually a salesman !!!3.The tells you WANT TO HELP YOU. (LIAR)4.Consultant RUSHES YOU TO PURCHASE. They RUSH you because there is a NO REFUND POLICY THAT YOU DON'T KNOW ABOUT. *******This policy is small PRINT on their website BUT THIS IS A TELESALE AND THEY DO NOT TELL YOU *********4.5 They ship in ONE DAY!!!5.You HANG UP & ****** INGREDIENTS, become UNCOMFORTABLE t!!! 6.You IMMEDIATELY try to CANCEL 7.You put complaints on ****************************** gives BS responses 7.5 You try tO REJECT THEIR RESPONSES BUT GET NOWHERE!!! 8.Congratulations on completing the BIOCIDE **** EXPERIENCE! These steps are in every story!7/10/2024 I called to buy a $30 mold bomb but got "scammed" for $1900 worth of products He advised me to set 34 bombs in my house & that it was SAFE a. One ingredient is a neurotoxin !!!!! (I have Multiple Sclerosis. is this legal?b. Another ingredient is toxic to cats!!!!! Is this legal!?c. He told me to put 2 bombs in my HVAC but they are highly flammable & my system is gas!!!!!!! Is this legal!!!!2. He NEVER told me about the No Return Policy This may be in WRITING in one link on their site but this was a TELESALE you have no time to think I hung up, googled how toxic this is & tried to cancel that night. My email to customer service was undeliverable Next day the boxes came *WITH HAZMAT STICKERS I brought them back to fed ex to return to sender. Based on all stories here, it will be a miserable fight trying to get my money back Documents Attached

  

  Business Response

  Date: 07/30/2024

  We are serious about our customer satisfaction, therefore we will like to offer a refund.

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 22064235
  
  I am rejecting this response because:

  Thank you for the refund however you shorted me $207.63.  Why should I have to take this hit?

  I hope that you (and other victims) will review the FEDERAL TRADE COMMIsSION TELEMARKETING SALES RULES rules about what information should be DISCLOSED over the phone.

  Is this amount is either the commission the sales rep was paid?  Was that the shipping fee?  How did you calculate that?  The shipping fee was never disclosed to me nor any other shipping options in case that's it.  Surely he doesn't deserve a commission.  He failed to ask me about my autoimmune condition.  He failed to tell me about the toxicity of these ingredients.  He failed to find out if my HVAC is gas before telling me to put two in there.  He failed to find out if the source of mold was identified.  He told me he was including an air filter that he charged me for.  He told me I was getting discounts that I wasn't.  I would like the rest of my money.  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/05/2024

  The rest of your money will be refunded.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th,I received my results from mold test company (***********************************) explaining that my mold remediation was easy and even with 2 small kids (infant and 4 yrs old) I could do the remediation myself. Mr. ********** then connected me right away with biocide and the spoke with ****** After speaking with ****** as he also knew I had 2 small children again reassured I could do this myself and I. Needed the home premium packageIn a panic I spent $2,000 on the package.While receiving the supplies in July 12th, there were no directions on how to use the fogger, disinfectant or air scrubber. When opening the fogger there were several bottles with the caps already off . The bottles with there caps off a strong odor as well which I do not want around my children I have email several times about emailing myself written procedures on how to apply, but no response back. Only to call the walk through team I spent $2,000 and have 2 small children. I deserve to know in every detail how to resolve my issues. I would request to know what exactly needs to be done in writing or use the payment I sent toward having a professional sent to complete the job.I believe I was completely mislead how easy the job is which is unacceptable and unethical

  

  Business Response

  Date: 07/18/2024

  We have a full walk through department that will take as much time as you need to make sure you do everything right. Please call in so we can assist you further.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22003558
  
  I am rejecting this response because:
  The lack of paper trail makes me feel very uneasy. After purchasing $2,065 worth of products I received 7 emails  your company as well as your law group. Now, I am unable to receive the  application process in writing but only through a phone call? 

  I was sold that my solution is easy yet I was never told about needing a protective suit, googles and mask. That is not easy  with 2 small children around. 

  If the application process can not be written down for myself, please  refer myself  to a professional to complete  the job. I spent  $2065 of my money to your company. Please  show empathy as this job much more difficult that I can not perform by myself with my 2 children around 

  
  Sincerely,

  *************************

  

  Business Response

  Date: 07/26/2024

  Are process is designed for anyone to perform fairly easy. We can walk you through the process anytime between 9-5 EST.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 22003558
  
  I am rejecting this response because:
  In the past week before your response , I have contacted 3 mold professionals in **.  All stated  that employee  hunters  comment of I would not enter your house was scare tactic and I did not need $2065 worth of products to complete the job.

  i do not appreciate this  and find this unethical. Reviewing the phone call will show hunters unnecessary comment about  my house.

  Since you have $2065 from me and i  have all these products at home, I want my basement treated. According to my conversation with ******, you sell the same products to mold professionals.

  Please refer me to one of your clients to treat my basement since I have all the products already. I would then pay them for the labor.  With 2 small children it is too difficult to perform the process of fogging, clean up and air scrubbing by myself 

  thank you 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/01/2024

  Please call ************ to discuss refund.

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  The phone number  given to me from the last response, I spoke with ****. Our conversation lead to myself sending back the products and receiving a refund. ******,  sent me via email the return shipping labels.  I thank   **** and ****** for their prompt response and help.  Once I receive the refund Will write a follow up review about my experience 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called with questions about availability of an air quality test kit. After answering questions I was transferred to an agent to help with a medical test kit. The kit was quoted as being $99 for a urine test kit which would be overnighted. I paid for this over the phone. Discussion about possibly going forward with other products AFTER the test results were complete when the urinalysis was studied. I was told by the agent I could call with any questions and they would me. I checked my bank account later and a $617.95 hold was placed on it. I called the agent and l left a message. Next day no reply, no package. Called again. No response. Third day the pending charge came out of my account. No one has reached out to me by email or phone. No product has arrived. I am very disappointed. Their reviews were good and the agent seemed trustworthy. I will disclose his name if needed. This is an urgent matter.

  

  Business Response

  Date: 04/26/2024

  We have never sold the **** kit for $99. We went back and listened to the recording and it was clearly stated $599.00. Thank You for the feedback.

  Customer Answer

  Date: 04/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The company contacted me Friday PM. They will refund my money. They said it will take 2-3 business days. I am watching for the refund now. I did not hear the price they said the test kit was, however. Communication needs to be more clear. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7, 2023 After having my return air vents swabbed, I was contacted by ***************** to explain the results. My wife is having severe health issues and her doctor will not continue treatment until we check for mold in the house. Mold ******** forwarded their phone call to a Biocide salesman. I assume the call was recorded. The salesman explained their process of remediation which included fogging the entire house. I specifically asked him if the foggers had an odor and he said, "No." My wife has an extreme chemical sensitivity. When we finally had a chance to "bomb" the house, I did some test areas in the basement using a few canisters. The product indeed has a strong odor of and contains citronella as stated on the label. Needless to say, this product is detrimental to my wife's health and we are proceeding with a company who can do a chemical-free removal of the mold in our house. I am asking for compassion from Biocide since we were told this product does not have an odor and it indeed does and can linger for days. I have over 30 unopened canisters of the fogger and I simply want to return them for a refund. I am willing to keep the rest of the supplies that they sent including the air scrubbers and disinfectant. Biocide told me that they won't take the foggers back because they are contaminated. The foggers are still in the original box and have not been used. I believe that I was given dishonest information and would not have purchased their product if I was told that they had an odor and/or contained citronella.

  

  Business Response

  Date: 09/27/2023

  Thank You for the feedback. One of our senior managers is currently reaching out to you to remedy this concern.

• Initial Complaint

  Date:07/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote a website message to this company looking for mold testing swabs for my HVAC and was quickly texted and told to call. Informed on call that I needed twenty-two mold bombs and an expensive air scrubber and a gallon of mold cleaner. The bill I envisioned went from 100 USD for two mold testing swab kits to 700 USD for the bombs and cleaner - I bowed out of the air scrubber but was told without all items I wouldn't succeed and my house would just grow mold again. I told the salesperson I had to think about it and call him back and he said to hurry and call back because he was "holding the product for me" and "it would be gone and not sure when restocked". It was a Friday afternoon, and I'm feeling really unwell due to mold in the home. When you are at your most vulnerable, they don't tell you what the product contains - saying it is "all natural" - and with the name "Biocide" resembling the natural supplement "Biocidin" it seems like it's true. All the man on the phone wanted was my credit card number to go through, in order to make "special arrangements" to get this product to me in ****** asap. I was sucked in. I stupidly went looking for the product information AFTER the transaction went through and it was hard to find. I react strongly to chemicals and this is MOST CERTAINLY a chemical - the product can interact with other toxins in the home in unpredictable ways and it is not recommended by the ******************************* in the ** as it is a known carcinogen. It doesn't meet California's Prop 65 requirements for a safe substance either. I tried to contact them to stop shipment and refund my card but found out there's a strict "no refund as soon as it leaves the warehouse" policy. I only received this information after purchasing. Charged $155 for shipping with NO shipping information on the invoice, can't contact the shipper. The product contents and terms of purchase and shipping were not disclosed properly. I will refuse product delivery on arrival.

  

  Business Response

  Date: 07/10/2023

  BioCide Labs has been supplying these chemicals for many years. We provide detailed walk through at no extra charge. We  also offer safety
  equipment as well in our catalogue. The shipping charge is a set amount from shipping company allowed for a ******** delivery. Thank You for the response we appreciate all feedback.

• Initial Complaint

  Date:05/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lies. This product does not work and is very toxic. They tell you it's non toxic and it is completly misrepresented. They prey on people desperate to rid their homes of mold. I will be filing a complaint with the *** the consumer affairs and the **************. I want a full refund. The boxes are still sealed and never opened.

  

  Business Response

  Date: 05/30/2023

  We are sorry to hear that you are dissatisfied with our products. Someone from our QC department will contact you shortly.

• Initial Complaint

  Date:01/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product stripped paint from aluminum ceiling so I couldnt use $1000 in products not knowing what else it was going to damage. **************** was notified. I was told someone higher up would call back. No one has weeks later. Caused more damage than the product is worth.

  

  Business Response

  Date: 01/26/2023

  PLEASE CAL ************ SO WE CAN ADDRESS YOUR CONCERNS.

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  The business said they would provide a full refund of products purchased. The credit has not yet shown up on my card statement however. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several things the main one being that the mold bombs they sold me over half of them did not go off and the air scrubber they claim scrubs down to mold micron levels is nowhere near that the label clearly says five microns and one micron I don't even know why there's two different levels of microns cuz that does not make sense mold and particulates especially dust are much smaller than one micron and five micron so that is false advertising I call the company and they refuse to give me a refund and the gentleman I spoke to I believe his name was **** yelled and screamed over me would not let me get a word in when I try to interrupt him he called me ***** and rude refuses to listen to anything I have to say and. The other loser of that company I think **** or **** told me that someone would be available to walk me through the process over the weekend and no one was available so my husband and I were left on our own to do what we thought we should do. We spent over $1,400 on this product I want a full complete refund or I will see them in small claims court.

  

  Business Response

  Date: 01/26/2023

  We are in the process of contacting the client to resolve all concerns.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a call today from a "mold specialist". I didn't even realize he was trying to sell me anything because he was so nasty and mean from the start. He yelled, was very rude and wouldn't provide me with any details on why he was calling and how he could help.

  

  Business Response

  Date: 01/11/2023

  *************,

                 We take all complaints very serious. i went back and listened to your 13 minute call with one of our consultants. He provided a lot of information and even gave you his direct number in case you had additional questions. I am not sure if you spoke with someone else at a different company, Your conversation was cordial and ended without any type of rude or inappropriate behavior.

  Thank You for your input.
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the clean sweep combination package & also a full case of filters from Salesperson ***** . ***** made my CLEAN SWEEP order into 2 orders that did NOT include 3 GALLONS of Biocide cleaner AND the (safety kit of face mask & other safety products.) I have spoken to the 2 people I was told to contact about this, ***** and ***** with ZERO ************* my calls are not answered & go to voice ******** have received NO CALL BACK.I have requested on messages multiple times to them to call me to take care of this completely disgusting rip off that was done to me. I was forced to leave my home because of the mold infestation and have just now completed the second surgery on my eyes this week. My phone was hacked and unusable for weeks, and we have very poor service here in this area after the 2 hurricanes that have hit us in any case complicating matters. My car needed repairs after *** flooding to be drivable & I have just now been able to return home & address this rip off issue. The calls I had with Biocide labs were all recorded, and I am requesting that we receive the copies of these transactions that I had with biocide labs that will clearly show the truth of what I am saying.. To do this to people seriously affected by the worst hurricane to hit the ****is revolting. To treat people who have been devastated by such a degree as it is in *******(I live a few minutes away from the **** check point of the *************** complete devastation) and there is so much mold in the air, adding to what I already have in my condo. I will include pictures of the product that I ordered and the price . The clean sweep package is $799 61 that I ordered on the phone with ***** & put a deposit of $300 down on .***** made up his own order totaling ****** (destroying the clean sweep discount order I had placed with him,) NEVER told by ***** that he had done this & I never agreed to his doing this when I called & paid the balance of $805.59. This is premeditated fraud

  

  Business Response

  Date: 12/20/2022

  We have reached out to explain the misunderstanding about your order and are waiting to speak with you. We have helped ****s of people after *** and we take these situations seriously.We await your communication to remedy this situation.