We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning Filters

Champion HVAC & Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning Filters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Champion HVAC installed 2 units in my home in 2019. They forgot to attach the emergency device that shuts off the air conditioning unit when the pan overflow with water. This caused a leak, damaging ceiling in the kitchen. ******************* came out and attached the emergency button and sprayed, according to him mold spray on the area. Now that I'm asking for a company to come out to check for mold he has blocked me and refuse to reimburse me.The ceiling in my kitchen is still damaged.

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Champion HVAC and Plumbing came and serviced my compressor on July 5th, 2022. They told me that they replaced the contactor and completed some rewiring. I was under the impression that my air was repaired until the following day when I contacted **************** the owner and sent him a video (attached) of the noise the air conditioning was making. He insisted that it was a different problem and was not accountable for it and that the unit was defective. It was not until continuous efforts were made to contact him that he sent his employee out on July 16th to diagnose the problem. His employee came and left saying that he could not detect what the issue is and left. On July 18th, I came home to my air being off and the unit no longer running. I contacted **************** that evening, and he proceeded to say that it was not their problem to fix as my air was working after the initial repair, asked me to stop bothering him about the unit, and hung up the phone mid-conversation. I contacted another A/C repair team and was informed that my contactor was not replaced, and was in fact installed on the unit incorrectly. This has been the worse customer service experience that I have ever had in my life. I would like a full refund of $440 for the "service" provided as the unit was not properly repaired.

Champion HVAC & Plumbing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.