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Business Profile

Storage Units

Flakes Mill Rd Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a rodent problem! Management do not care!!!!

    Business Response

    Date: 07/15/2024

    Pardon the delayed reply as the BBB just provided access to review and respond to complaints.

    Thank you for bringing your concerns to our attention. At Flakes Mill Storage, we strive to provide a clean and rodent-free environment for all our tenants. We conduct up-to-weekly pest inspections and take proactive measures to ensure our facility remains in top condition. We apologize that your experience did not meet these standards. Please know that we take such matters seriously and are committed to addressing any issues promptly.

    I do not see a tenant account with the name of *************************** on file so I am unable to reach out and review your account in more details. Please contact our office if you would like to discuss this further. .

    Customer Answer

    Date: 07/15/2024

     
    Complaint: 20642587

    I am rejecting this response because: Im still going through this mess they never even afford nothing to make this situation better, the storage unit is in my boyfriend name ***************************** . We have made a complaint and they stated aint nothing they can do my boyfriend number is ************ . We still have the storage unit it smells like pee and rat dropping is all over it ruined our furniture and clothes. 

    Sincerely,

    ***************************

    Business Response

    Date: 07/17/2024

    Thank you for your reply. I am sorry that you have not been satisfied with the pest control services that we offer.
    Unfortunately, that account is not in good standing. As a result, it does not qualify for any goodwill discounts at this time.

    Customer Answer

    Date: 07/17/2024

     
    Complaint: 20642587

    I am rejecting this response because:
    You guys said our bill is not in good standing, how is that the case if we just late a couple days. This is crazy , you cant provide any discounts because our bill is not in good standing, at this rate its better we take out or stuff and go to another storage unit. You guys are literally just money hungry, and thats sad and unacceptable we was t even there for 3 months went back to eat p*** and urine all over our clothe and you guys take no responsibility for you guys ruining our furniture and clothe. This is crazy and sad 
    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today without any notice or contact, this location locked all doors and access.. There was no way to speak with management other than a call center that put us on hold and called them rather than allowing me to speak with them personally that would have been able to help! Our equipment that is essential to our weekly work is kept in that storage, and because we could not get it today I had to spend $2,300 to rent someone's equipment to complete a contract!! Again, we were given no notice or warning that there would be NO access for the entire weekend which would have given us the opportunity to get our things out that we needed.. This location / business is responsible for the money I had to spend in order to work this weekend!!I am uploading two Zelle payments in the amount of $1,150 sent today to cover what we needed (The first was deposit, second was the balance)

    Business Response

    Date: 07/19/2024

    Dear ******,

    We apologize for the inconvenience caused by the change in our facility's access hours. On March 22, 2024, we emailed the address on file to notify customers of the updated gate hours to 6 AM - 10 PM.

Flakes Mill Rd Storage is NOT a BBB Accredited Business.

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