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Business Profile

Storage Units

Flakes Mill Rd Storage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Edward D

    Date: 05/14/2024

    I reserved a unit online on a Thursday (05/09/24) and received the instructions that the unit would be immediately available for storage and that upon arrival, i would find an unlocked seal tag on my unit that I'd have to remove and that the inside of my unit would have a lock and key for me to use for the duration of my rental period.On Saturday when I arrived (05/11/24) the unit, already had a lock on it and was partially unlocked, allowing us to slide the door up halfway, and the unit right next to mine looked as if it had been kicked in and burgled. when I oped up the unit, i discovered that it had things still inside the unit from a previous renter and had not been cleared out before it was rented to me. I ended up having to still move my things into the unit whilst there was still furniture, a pool table, and other items from a previous renter in the unit.There was no where for us to throw out the previous belonging due to their sheer size and the moving company said that they would charge me to move something so heavy without previous notice. I have had to leave my things in the halfway unlocked unit over the past few days and it has made me so nervous that my things might be pilfered if I don't come daily to check on them.When I brought notice to the issue, Saturday evening, the office had been closed for the weekend and would not reopen till Monday (5/13/24). I spoke with a young lady from named **** who was extremely kind and patient with me although i was on the verge of a nervous breakdown and the kind young man, ******, who works on site called me and apologized about the issue and has let me know that he would escalate my issue up to the regional manager.As of Tuesday (5/14/24), I have no update on what is going on with my unit. I have yet to receive a reasonable resolution from the company rectifying the issue like hiring a moving company that can remove the items for me and then placing a new lock on the unit that I have keys to

  • Amber D

    Date: 01/10/2023

    DO NOT RENT HERE!!!! MY storage unit has been broken twice and other tenants as well. The only solution they offer is for you to file a police report and to make sure you have insurance. Please stay away from this business

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