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Business Profile

Mattresses

Serta Simmons Bedding LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

This business has 1 alert

Complaints

This profile includes complaints for Serta Simmons Bedding LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Serta Simmons Bedding LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their delivery people did not pick up my original mattress per what I paid for with **** Club. They told me that they would send someone out to get it and would confirm with me. They didnt and when I called again the person told me that it was never done and that he would have to see what he could do and that maybe I should call the delivery people since they didnt pick it up. I called them and got sexually harassed (by the customer rep *** the driver). I called back Serta and they told me there is nothing they can do to fix this and no one else they can send. I had to get **** club supervisor for them to FINALLT make a change. I have dealt with the stress and being lied to AND getting sexually harassed for something they got done in TEN MINUTES.

      Business Response

      Date: 06/23/2022

      Dear ****************,

       

      We are truly sorry to learn of your experience with the delivery and removal of your mattress. A representative will contact you directly to get more information and assist you further.

       

      Sincerely,
      Serta Consumer Care

    • Initial Complaint

      Date:06/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mattress less than yr old was defective Contacted Serta got approval for return. XPO logistic was suppose to pick up the return. Have spent over a month with numerous phone calls to XPO trying to schedule a pick up and they have been jerking me around with the same story they will get back to me in 2 days. They never do. Was given a date for a Thursday said they would call with delivery time never did and no pick up! Called back and was told have to reschedule will get back to me in 2 days again never happened. They just kept passing me around from person to person. to supervisors. The mattress was purchased on line through **** Club. Contacted them first and was told to contact Serta which I did and that is when the run around started between them and XPO logistics. Please I need resolution to this problem. Thank you

      Business Response

      Date: 06/23/2022

      Dear ****************,

      Thank you for allowing us an opportunity to assist you. We're sorry to learn of your experience witht he Serta mattress purchased at *********** A representative will contact you directly to discuss and assist with your concern.

       

      Sincerely,
      Serta Consumer Care

      Customer Answer

      Date: 06/27/2022

      They emailed that a representative would  contact me in a few days and I have heard nothing from them.  They had me cut all the tags of. The mattress cross cut them (X) and send the pictures which I did and still no response.  This is the worst buying experience I have ever had.

       

       

      Business Response

      Date: 08/16/2022

      Dear ****************,

       

      We're very sorry for your experience. Our team received confirmation that a refund was processed as per your request. If you have any other questions or would like to speak to with team directly, please contact **************.

       

      Sincerely,

      Serta ******* Bedding

    Serta Simmons Bedding LLC is NOT a BBB Accredited Business.

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