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Business Profile

Information Technology Services

Member Reports Online

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** Ad from Cheerlife for 50 Blank White Watercolor Cards. $20.98 paid from my ****** account, and no merchandise has been received. ****** advises that it is most likely a scam.

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I opened a complaint several months ago about this company taking money from my direct deposit social security funds. They promptly paid for their charges. However it is starting again there is a charge to my account. $28.95 I have no idea what this company even does.

    Business Response

    Date: 09/25/2024

    Hello,

    After review, we can confirm that the account has been successfully cancelled, with a full refund issued as of September 25, 2024. If there is anything else we can assist with, please reach out to our customer support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    Date:04/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items on our credit card statement from our February statement with payment due date of 03/26/23 home recorded.com homerecordus.com *********** ** Under payments and other credits it lists:HOMERECORDUS.COM *********** ** on 12/23 12/17 01/27 01/20 01/13 01/06 12/31 02/26 Each was for ****** Have no idea what these are !!

    Business Response

    Date: 04/03/2024

    We appreciate the opportunity to address this issue for you. We were able to find your account and see that it was closed on your request in June of 2023. We have refunded you fully for all charges which will be refunded to your original method of payment. If you have any further querstions please do not hesitate to ask. 

    Regards, 

    Member Reports Support

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to find basic public information about an address for an individual and this company advertised that the cost for the service was one dollar. This seemed reasonable but the payment would only accept a credit card which I provided. I was then informed today, the same day that I signed up, they could not provide any information and that my credit card would be charged $28.95. False advertising and Deceptive trade practices.

    Business Response

    Date: 10/10/2023

    Hello *****, 

    We were able to find your account and can see that you previously contacted our customer support team with regards to your issue. You account was closed as requested and you were refunded fully for your charge. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    ******

    Customer Answer

    Date: 10/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to be charged $1. THEN after a trial period $6. Then after full price. I signed up today put my card information and i see on my charges they charged me $28.95. Same Day sign up and charged full subscription price. False advertising and over charging

    Business Response

    Date: 08/21/2023

    Hello ********, 

    Thank you for allowing us to address this issue for you. I was able to find your account and can see that it has been closed. I have also provided you a full refund for your charges. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    ******

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed multiple charges from this company (Home recordus com) on my bank account. I did not sign up for any services. The fee is always the same $24.95; six charges for the same amount on December 3rd, 7th, 14th, 19th, 27th, and one pending. I went back to my account and there were two charges on November 7th and 21st for $9.95; two on October 8th and 22nd for $24.95; two on September 26th for $9.95 and other on September 10th for $24.95 and two on August 15th and 27th for $24.95. I had not noticed until December as there were six charges and that is what prompted me to go back on my transactions and discovered all the charges mentioned above.

    Business Response

    Date: 01/05/2023

    Hello,

    I believe you have mistaken us for another provider. We do not have any affiliation with HomeRecordus.com. This is a completely different company. You will have to reach out to them if you would like to have this resolved. 

    Best Regards, 

    ******

  • Initial Complaint

    Date:12/06/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/24/22, I was charged THREE separate times for a transaction. I was requesting information, I agreed to pay the $1.0 for the information, only to find out they have less information than public FREE websites, but I wasnt gonna throw a hissy over a dollar, well then I saw another .95 cent charge I didnt authorize which like what the heck but whatever, but then a charge of 16.95$ ******** my account. I contacted my bank because I DID NOT authorize this 17$ charge, and they didnt approve the request. This business is just taking peoples money and hoping they wont notice.

    Business Response

    Date: 12/14/2022

    Hello, 

    We performed a search of our customer admin and are unable to find a customer with the information provided. The pricing that is being outlined is also not consistent with any products that we own or operate. I believe we have been mistaken for another company or provider and do not believe this complaint is intended for our business. 

    Thank You, 

    ******

    Customer Answer

    Date: 12/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is fine with this company and will be filing with the appropriate company. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one time report on 9/10/22 costing $1.00. I did not sign up for any type of subscription. I have since been charged a price of $24.95 twice, $9.95, and $0.97. The last transaction was today after I had sent them a strongly worded email stating that I had never subscribed to this.

    Business Response

    Date: 10/25/2022

    Hello,

    We are unable to find any records of you being a customer of ours with the information you provided. I believe you have mistaken us for another provider. Please ensure you check your billing statement and reach the company that charged you these fees. 

    Best Regards, 

    ******

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a $1 trial and was charged $23.95 without warning or my permission. When I asked for a refund they refused stating I signed up for a year membership, thats a lie. I never received a copy of my receipt or anything regarding the charge. This company is a scam.

    Business Response

    Date: 10/03/2022

    Hello ********, 

    I can see that you spoke with our live chat team and had also emailed our support. Your account was closed as you had requested and you were provided a full refund as requested. 

    If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards, 

    ******

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 25, 2022 I paid $1.00 for access on memberreportaccess.com only to receive an email from ***************************** saying that they cant help me so I basically paid for nothing. Since it said it was a $1.00 I was okay with it..next thing you know I got billed for $23.95 on July 25, 2022 which on the website said thing about..I am also getting billed for it again on August 25, 2022. They dont even have an option to cancel your subscription or account on their websitethis company is such a scam!!! I would like a full refund of $49.00!

    Business Response

    Date: 08/26/2022

    Hello *****, 

    I was able to fin your correspondence with our customer service team. Your account has already been closed as you have requested and you have been issued a full refund as you requested. You should see that refund reflected to your original form of payment within 2-3 business days. If there is anything else we can assist with please do not hesitate to ask. 

    Best Regards,

    ******

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