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Business Profile

Information Technology Services

Member Reports Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I saw a charge for $24.95 on 8/19/22 on my bank account, I went to the website https://www.homerecordusa.com/ to cancel a subscription which I actually don't recall signing up for. On 8/23/22, the 'live chat' claimed it couldn't find my account, asking me to provide my name, email, and the last eight digits of my debit card (I provided the last four) and finally requiring my bank statement, which I refused to provide. I was then directed to email *************************** I did so, also on 8/23/22: "I see a pending charge for $24.95 om 8/19 on my bank account from your site. I don't recall signing up for your service, so I visited your site and asked the "live" chat to cancel my subscription. It was unable to locate my account, suggesting that it might be under a different email address. **** knows you had no trouble finding my account to charge it! Seems to me that you cannot verify that I have an account with you at all, yet charge me anyway. At the end of the chat, I was requested to send my bank statement! You've got to be kidding! Please reverse any charges to my account immediately." The response was a follows: "I apologize for the inconvenience, I request you to please send the copy of bank statement or transaction. We are not able to locate your account with your full name and email address. Please feel free to contact me with any further inquiries or assistance needed. Best regards, *********************** Manager" My response: "No, I am not about to send you my bank statement. Just refund the charge to my account. SInce you could find it easily enough to charge it, you must be able to make such a transaction." Their resonse: "We are sorry to inform you that we are unable to locate any account under your email address in our customer database. As we are unable to locate an account there should not be anything charged to you. If you still see charges then kindly share your bank statement showing the charges from us and we will assist you accordingly." I refused.

    Business Response

    Date: 08/24/2022

    Hello ********, 

    Can you please have a look at your billing statement and confirm that the descriptor on your credit card says homerecordusa.com or homerecordus.com. There is another provider that has a very close domain to us and we have seen issues in the past where people have mistaken us for them. I searched our customer admin for your information and am unable to find it using your name, email, phone number and any other identifiable information you have provided as you were previously advised when you spoke to our. customer service team. 

    Once you have checked, please confirm that you in fact had a transaction with one of our competitors so we can ensure this issue gets resolved for you. If your bank statement in fact shows our company then I will be happy to issue a refund check for any charges that you identify on your credit card statement that came from us. 

    Best Regards, 

    ******

    Customer Answer

    Date: 08/24/2022

    It has been well established that you cannot find my account information in your records, from the initial chat through the emails cited. That doesn't need to be said again. As requested, here is my bank information about this transaction.

    Which domain is yours? Which is your 'competitor'?

    Business Response

    Date: 09/06/2022

    Hello ********, 

    There was nothing attached for us to review the bank statement. Can you please attach and resend so we can review. 

    Thank You,

    ******

    Business Response

    Date: 09/06/2022

    Hello ********, 

    There was nothing attached for us to review the bank statement. Can you please attach and resend so we can review. 

    Thank You,

    ******


    Customer Answer

    Date: 09/06/2022

     
    Complaint: 17756364

    I am rejecting this response because I find it highly suspect that this company requests that I send them my bank statement, as I have told them already more than once.

    Sincerely,

    *******************************

    Business Response

    Date: 09/06/2022

    Hello ********, 

    You may have sent the bank statement but there have been no attachments in any of your messages. Please tell me what your bank statement says for the charges you received, what is the description? I will confirm that it is not our business that has charged you. If you had purchased from us we would have a record of this in our customer admin which we have searched using your name, your email, and phone number and still nothing is coming ** in our results. 

    I would happily provide a full refund if we could actually find you in our customer admin but nothing is matching up with any of the details you have provided.

    Best Regards, 

    ******

    Customer Answer

    Date: 09/07/2022

     
    Complaint: 17756364

    I am rejecting this response because:

    I refuse to provide my bank statement, as I have said before, and find it suspicious that it be requested, and requested as often as it has been, as a condition to your company possibly proceeding with returning funds.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:08/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Homerecordus charged me $24.95 today. I did not authorize this charge. I called got pit on blank no message no busy just blank

    Business Response

    Date: 09/06/2022

    Hello ******, 

    Can you please have a look at your billing statement and confirm that the descriptor on your credit card says homerecordus.com. This is not our company and there is another provider that has a very close domain to us. We have seen issues in the past where people have mistaken us for them. I searched our customer admin for your information and am unable to find it using your name, email, phone number and any other identifiable information you have provided as you were previously advised when you spoke to our customer service team. 

    Once you have checked, please confirm that you in fact had a transaction with one of our competitors so we can ensure this issue is not related to our business. If your bank statement in fact shows our company then I will be happy to issue a refund check for any charges that you identify on your credit card statement that came from us. 

    Best Regards, 

    ******

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